It's out at the bar for a quick lunch after working out I ordered a classic American hamburger, which was a great meal. The bartender, I sat at the bar, it was very, very tentative to my needs and make sure that I understood how to relieve some points for my takeout order 10 wings, for my wife. It's Friday and I enjoyed Buffalo wild wings. I think they did a good job taking care of me I would definitely come back again. read more

I was quickly reminded why I dont Choose to come here. Came with a group so no choice. Just looking at the prices they were pretty ridiculous but figured maybe the quantity made up for it, I was very wrong. Ordered fried pickles and 6 boneless wings. Neither even looked appetizing and the my eyes were proved correct by the taste. Apparently it's about 1 dollar for each slice of pickle. The best part was the ranch. Flavor and quality was simply not good, it was extremely over priced, and the quantity did not make up for anything. The service on the hand was actually pretty good, though they weren't busy. read more

Buffalo Wild Wings - Sad excuse for $10 fried pickles - American Near Me - Lufkin, Texas

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Kind of dirty, service is nice. But the wings taste like they just came out of the microwave.

I've been to plenty of restaurants, but the service at the Buffalo Wild Wings in Lufkin was beyond terrible. From start to finish, it felt like no one had a handle on what was going on. First, the time it took from placing our order to actually getting our food was ridiculous. It wasn't just a long wait--it was an unreasonable wait. By the time the food finally arrived, the frustration had already set in. To make matters worse, I even ordered takeout while I was sitting in the restaurant, thinking it would be ready by the time we left. Not only was it still not ready, but when they finally handed it to me, the food was cold. Cold takeout after waiting that long? Unbelievable. Our waitress was polite and kept apologizing for the kitchen, but that only goes so far. At some point, apologies don't make up for terrible service, endless delays, and food that isn't even hot. read more

Please read!! I have been to many BWW and this location is the best! I have been here four times now and the service is over the top and the food is always fresh and hot! I haven't been at this location for almost two weeks and the waitress knew exactly what I wanted to the T. 10 traditional wings dry rub, half chipotle and half lemon pepper with only blue cheese and it arrived in less than five minutes. And she didn't have to ask if I wanted a Togo drink! Ignore the complainers and come get your wings!! read more

Buffalo Wild Wings - American Near Me - Lufkin, Texas

Placed a pickup order at this location with some wings and apps for the family. I drove about 20 mins to get there, the order wasn't ready yet which is not abnormal. The cashier Jessica was nice enough, went in the back to check our order and bag everything up. She handed me 2 large bags, we had a large order. I took my bags and headed home. When I got home we unpacked all of our stuff we found we were missing our smallest order of wings for my daughter. I called the location and Jessica answered and said ooh the lemon pepper boneless wings? Which kind of shocked me she already knew and yet no one contacted me that they got missed to come and get them. I had to wait till I got all the way home and call them... I was offered to come pick them up 20 mins each way for 6 wings... when the rest of the family has all their food already eating while it was still hot. She had the manager talk to me and offered for me to come pick them up, or a refund on the boneless wings. We took the refund for the wings but the whole interaction was pretty negative. We likely won't return to this BWW in the future. read more

Service is awful. Food is cold half the time. Restaurant is dirty. It was so great when they opened. It's awful now.

My family and a couple friends ate here around 6pm on 9/21/2019. We sat down, ordered, and they brought the appetizer. When they brought the entrees, they only brought half. So, those who had food waited for the rest to come out of respect for the rest of our party. It was over 15 minutes when the rest of the food came. So, now half our party was eating cold food. My order was incomplete, they forgot my fries. They finally brought them literally at the end of dinner. I'm not kidding! We had finished our meal and then they brought the rest of my food! The wings were terrible. I always get the dry rub and I really enjoy it. These had almost no rub at all on them and you could tell they were just thrown together with no care whatsoever. My daughter didn't even eat her wings they were so bad. There was zero explanation or apology from the waitress. I walked around and asked to speak to a manager. They presented someone who didn't seem like a manager and I told him the situation. He offered no apology and just abruptly said he would check on it for me. They did heavily discount my ticket at the end, again, with no explanation or even acknowledgement of the situation. I only knew they discounted it because the bill was so low that I reviewed the itemized receipt. I literally couldn't care less about a discount. That meant nothing to me. The customer service at this location was one of the worst experiences I have ever encountered in my entire life! I will never go back. And I will tell everyone I know to never eat there. What an unbelievable, surreal experience. I wish I could convey to the reader of this review how bad it was, but there just aren't words to describe it. NEVER GO TO THIS LOCATION EVER. PERIOD. read more

Buffalo Wild Wings - Queso and Chips appetizer. Good flavor. - American Near Me - Lufkin, Texas

Who do you need to talk to get a server in this place? Apparently not the bartender. Waited about half an hour on the patio without anyone acknowledging our presence, finally went in and spoke to the bartender and figured someone would be right out, which also didn't happen, and after another half an hour or so got up to leave and saw staff gossiping and texting by the register. Not the first time, but definitely the last time. Won't be back. read more

Sub par food, you will spend about 2 hours for just chicken wings. Service is okay, drinks sit empty for a while.

We went on March 18. After a long day and had 12 of us. Food and service was great. Besides when we went to leave the waitress already had our cards checking us out. It was closing time we understand, the "manager" Russell came to our table and told us that we needed to leave. We told him the waitress was checking us out. He said ok, I don't care, need to leave via the law to have alcohol on the table.. there was 1 beer.. total douchebag... many people seen and heard him and said that's how he is and he's not management material. read more

Sat at the table for 30 minutes before we even got to order drinks, table was very dirty, ordered fry's and it was just enough to feed a toddler, my wings was more batter and sauce with no meat! read more

I have read many reviews on this location about service being bad and I too have had my share of not very good service at this location reason we have not been in quite a while but tonight my husband and I were craving wings so we stopped in. We had the most amazing service. Our waiter Matthew was so polite and welcoming. He was on top of his game when it came to our refills, our food and even bagged our Togo boxes for us. He even reminded us of my rewards I might I have (which I did) to use when we asked for our ticket. I've never had a waiter ask. We were pleased to give him a well deserved tip for his outstanding service and will he sure to call to see if he is working the next time we stop in. Everyone is quick to post their bad experience so I thought I'd bring some light to the ones that deserve it. read more

I rarely rate chain restaurants unless i've had a great experience or a really bad one. I'm happy to say it's the first with Buffalo Wild Wings. We went for the Cowboys vs Texans game, expecting it to be packed and take a little longer than normal for the food. We had a guest with us who ordered a burger, yes we know not their specialty, and the burger came out burned. We were able to flag down what looked like a manager, Matt, and he was able to have the burger and fries re-cooked and it came out perfect, he also delivered it himself. We weren't angry or unhappy about the over cooked burger, we understand it was busy, but we appreciate the manager going above and beyond to correct the burnt burger. As far as the rest of the meal and service went, the food was correct and hot, the server was attentive. read more

This was my first visit to BWW Lufkin location. I read the reviews of slow service at this location but came anyway. I was alone and not in a hurry so I didn't really care if service was slow. I can say that I didn't experience the slow service. I was immediately greeted upon arriving at this location. I was immediately seated and within a few minutes, was waited on by the waitstaff. I wasn't ready to order immediately so she came back and checked on me a couple of times. My order was placed within 15 minutes of arrival and I had my food within 25 minutes. The taste the wings were ok hence the 3-stars. I ordered 4 flavors: Lemon pepper, Sweet BBQ, Medium (typical wing sauce) and Caribbean Jerk. Of these, the BBQ was my least favorite as it was a little too sweet for my liking. It wasn't bad, just not my favorite. The caribbean jerk was one of my favorites (of these 4) and wasn't too spicy. The Lemon Pepper had a good flavor but the texture of the wings seemed a little too crispy. I'm not sure if this is normal or if they were overdone. I have not ordered the Lemon Pepper from BWW before so I do not know if this texture is normal. The medium flavor had the normal buffalo sauce flavor and were done well and tasted good. Based upon my personal experience, I will revisit this specific BWW again. The service was acceptable and the food was good. If you found this review to be useful, please let me know below. Thanks for reading. read more

The waitress was to busy flirting with a group of men at another table to care about us. After a 20 minute wait we got fried pickles that weren't even hot - she obviously forgot about them. There were multiple employees walking around not servicing anyone but couldn't bother to check on our food. There are literally 12 people in this building trying to eat. We waited for another 35-40 minutes (food never showed up) and we missed our movie due to the slow service. The redeeming quality was the manager who offered to comp our drinks and appetizer and even tried to give us coupons for our inconvenience. Unfortunately we will not be going back there any time soon, so we declined. Now to head to the place where heaven meets earth, Chick Fil A. read more

This place is decent. service was pretty slow. The wings were good, but I've had better. Side salad was not very good and the croutons tasted old. I'd come back, as the beer selection and price was reasonable and the wings were pretty good. Nice hangout place. read more

Buffalo Wild Wings - Sea salt & vinegar and desert heat wings with side salad. Way too many wings for one person! Only $10 :) - American Near Me - Lufkin, Texas

The bartender is very good, but the wings are too small they don't give enough fries. I mean are potato prices going up or what? And those small wings, I mean they must slaughter the chicks when they are only a few days old to get wings that small. read more

First off, the restaurant is a mess. Even though they were empty today there was a wait at the hostess stand. Just wanted to duck in for a quick bite before going to the theater next door. Food took awhile. Thought we would play some music on their jukebox. They filtered out every food artist so all you can choose are country artists or some lame Heavy metal. Super gay. This place is destined to shut down. If you're looking for a good joint I would recommend anywhere but here!!!! And this was not my first experience like this @ this location. read more

DO NOT GO!!!!!!!! We waited over an hour for 15 wings. This place is a joke. I can not even tell you how bad the service is. And it's filthy inside. Just don't go. Go anywhere else! The manager is a joke. It's awful. AWFUL. read more

Soooo OK The bartender Von was cool he even showed me the order that I put in. But what I received was not even half of what I ordered. If I order 30 wings all flats n I get 10 flats what happened to the all ‍‍‍‍‍‍‍‍. Just be prepared to get what the hell they want to get you n don't blame the bartender or the waitress. If you want something specifically ordered don't come here cuz the shortbus riders making the orders didn't get it. read more

What does a guy say when his servers and the food are awesome? He says "You gotta come here and have the best of both!" Ashley was extremely helpful getting my order exactly the way I like it and Brenda for making super suggestions on sauces. Their smiles and fun personalities are a refreshing addition to a great BWW location. Hats off to Matt, the Manager. He came by to make my visit an appreciated one. Brenda is a cutie and I'll be back soon! If I was 20 years younger, I'd ask her out. Thanks BWW Lufkin. read more

How long could it possibly take to fry up some FRICKIN chicken wings! NO HELP! service is EXTREMELY terrible! Also how do you give me dry chicken wing and no sauce! Then lie to me about giving me sauce!!! #cancelBBW read more

Horrible service. Our server Mikayla didn't check on us the moment we got our food. She also didn't bother giving us utensils or napkins. We had to ask for that ourselves. Didn't get refills on our waters. We were within her view and she still didn't bother stopping by our table to check on us until we were done with our food. Horrible service ever!! Wont be coming back to this location again. read more

On 04/06/2019 A VICTIM OF RACISM I have eaten at b-dubs quite often before ,the service isn't always tip top but there's this manager Matt that's goes up and beyond to help his customers have a great experience. On this particular day Matt wasn't present but there were two other managers there a lady and a man. I go in this restaurant they way I normally do , I've had a few drinks and want chicken wings to sober up its a sports bar. On this night there was a white young lady in the the bathroom that was having what seemed to be a damper moment and I gave her bit of kind words . The conversation quickly took a turn for the left and said she was gonna have me and my girlfriend put out. I'm cool because we didn't do anything. This lady went and told the managers I hit her. They immediately rushed over barely asked any questions asking me to leave. 3 white people judge me because I was black and and appeared masculine and treated me like I was an aggressor even after pleading with them . The girl is lying my girlfriend even told them she was lying. I have never been more humiliated in my life . I have never been a victim of racial profiling . And just to see that this behavior is still occurring sadness me. I was so embarrassed and humiliated. read more

B-Dubs can be hit or miss with me. I prefer to get the wings to go. I do t have to wait long and thr service is top notch. It seems when we eat in everything is just a bit slower and out waitstaff seem not quite on it. That not everytime, but sometimes. Our last visit there our waitress was rocking and she got the tip to prove it. read more

Great food and friendly service at a fair price. Just wish they had Italian dressing for my salad. read more

Buffalo Wild Wings - American Near Me - Lufkin, Texas

I've never felt so undervalued and unappreciated as a customer in all my life. I do not have high expectations for a restaurant to begin with, but to fall below my expectations is just sad. Got there, got a beer, waited 45 min and asked for the check. The waitress had forgotten about us after our first encounter. She said she was sorry, but I watched her hanging out at the bar watching a football game. In fact, it appeared that most of the staff was just watching the game, not really concerned with the experience the customers were having. I did get an I'm sorry, but after my wasted 45 min, it just wasn't enough. Went to chili's, which was much busier than BWW but was treated like I was the only person in the restaurant. Had a nice meal, left a 30 dollar tip. Never going to BWW again. Not hard to understand why this chain struggles with profitability. read more

We came here for happy our on a Friday night. They were not too busy during happy hour, we ordered our drinks and placed a order of wings. Drinks showed up fast and on time but that wasn't the case for the wings... 1 hour and 15 minutes later our food shows up, but not as expected. The wings were cold and way over cooked. I told the server, but honestly we didnt not want to waste another hour waiting for our food (she did offer to get us new fresh ones) I will definetly try this place again and give it a new shot but for now BWW you only get 2 stars. read more

Buffalo Wild Wings - Coronita in Strawberry and Sauza drink, accompanied with a refreshing Coors Light. - American Near Me - Lufkin, Texas

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All BW3s are kinda the same, it's a national chain, but man are they good at what they do. On my most recent trip I pondered and came up with what I think their winning formula is: they have a simple script and they stick to it religiously. John Taffer from Bar Rescue would be proud. If you don't know what their game is, it's basically: chicken wings (boneless or regular), beer, and sports. There are other things there, but only minimally so. Stick to what this place does (chicken and beer) and you'll be fine. There are a million different sauces, and a nice selection of beers to choose from. read more

I love the patio and that it's dog friendly! So nice to be able to drink a cold beer outside and enjoy good wings. The mango habanero are my favorite, and they always have a great selection of beer. The servers are so attentive and helpful with recommending new food items or flavors of wings. read more

I used to enjoy this place. Cold beer good service . Then they stopped serving The Jammin jalapeño sauce ! That was bad enough but the service got so bad I stopped going. Well today I tried again. I sat at the bar at 130 pm for 15 min and never saw a bartender. I walked out again. I gave them a second chance. Probably not going to be a third. read more

Had an online order , arrived at time set to pick up , still had to wait 28 minutes and order was wrong ! Manager walked around never taking the phone from his head . Worst customer service and still can't get orders right. read more

I dropped in a for an early dinner. There were maybe 10 patrons and 10 employees in the restaurant. Maybe 5 tables and plenty of staff to serve 5 tables. I was seated promptly as well as the people right behind me. A waitress walked by 5-6 times and never acknowledged me. The table adjacent made their drink orders promptly and received their appetizer right before I left. No one spoke and I never placed an order. I was there at least 20 minutes. Horrible service! I do not recommend. The food is typically mediocre anyway. You will have better luck at other returners in Lufkin, or anywhere else when it comes to BWW read more

My grandson chose BWW over my favorite WS. After being quickly seated ...we sit for a while ...... finally got the fried pickles and after 30 minutes my order for wings was taken. Still waiting for the wings... You know it's a long time when Jax takes a break from the game he is playing wanting to know where the wings are... Bring back the service of the good old days. $10 tip is now down to $5 and falling fast. Tisk. Tisk. I could have had my wings in 14 minutes. I love the spice rubbed wings and they came out fresh and hot. So I wish I could rate the wings themselves. Because they were superb.. Almost enough to make me delete this post nah. read more

Buffalo Wild Wings - Jax loves the games as well as the wings. - American Near Me - Lufkin, Texas

Not impressed! We were overcharged and then when we went up to the counter to talk to someone about it they took our to go boxes and threw our food away!! Waste of $80 on 3 people. Will never be back! read more

Great place no matter which city. Thai Curry sauce on the side and all the sports I can watch. One bartender looked like he was having a bad day besides that service was good. Good looking staff too if you know what I mean. Say what you want about chains but the standard seems constant wherever I go as a travel therapist. read more

The service is the worst of any BWW's in the state! It takes for ever to get a drink and the food is below average compared to other BWW's!

Can I give a zero star instead? I can't comment about food quality, it never got to that but the service was terrible. After we were seated, we waited for 15 minutes for someone to take our drinks order or even show up at our table, nobody did. One of the waiters came along and cleaned the tables around us and moved them for another group who were apparently his friends from the way he greeted them at the table and went on to take their drinks order and bring it to them promptly. We had been ignored and disrespected enough so we just left and I noticed some of them watch us go. Never going back there again. read more

I was extremely disappointed with the service tonight at BWW. We we're sat at a table, but when a booth was clean they moved up. This move, would have moved us to a different waiter. That other waiter however, felt it was still the other girls job to take care of us. We went through 4 different waiters throughout our 2 hour wait. Finally the last waiter we begged to refill our drinks was an amazing worker and definitely knew what she was doing regardless if we we're her table or not. The food was also good when it finally came out. read more