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    Ambush Pest Control Professionals

    5.0 (2 reviews)

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    Orkin

    Orkin

    (130 reviews)

    This branch is horrible ..they overcharged me and besides emails and phone call branch manger Shawn…read morenever responds.. stupid me have them another shot and the pro sucks. I request to change and they give me the same person .. I'm about to cancel and go to a local company Orkin is only good for removing the dead body n setting traps n throwing poison.

    Horrible customer service!…read more I called in early August for a pest issue and scheduled service for August 11. My husband took the day off to meet with the rep. At the time, we were told the cost was $269 initial consultation and $108 monthly IF follow-up service was required. I received both an email and text confirmation for the 8/11 visit with a two-hour window. When no one showed after the two-hour window on 8/11, I called and was told that they have us scheduled for a 8/18 visit. I told them that we selected 8/11 AND received confirmation and reminders from Orkin for that date. The rep, her name is Sherry, was initially apologetic then became annoyed. I asked to speak with a manager because I wanted to get assurances that this wouldn't happen again if we required follow up service. The rep said the manager was in a meeting at first, kept putting me on hold then said he'd call back later. She rescheduled the visit for the next day. I told her to be sure to tell him to give me a call - he didn't that day or the next day when I followed up again. The pest control expert came the next day - 8/12. He was informative and professional. He diagnosed the issue as minor. He addressed the problem then told us to call IF there was a reoccurrence. Sunday, 9/13 I get a call from an Orkin pest control rep at 8:00 am to say he would be at my home in five minutes. I told him 1- I was not in need of this service and didn't sign up for service beyond the initial visit. 2- the manager NEVER called me back to explain how they messed up the dates for the initial visit. When I checked my credit card statement, Orkin went ahead and charged me $108! I called customer service right away and spoke with Cora who just apologized but said she couldn't help me. I told her to have the manager call me back asap. HE NEVER CALLED ME BACK. I called corporate 9/15 and asked to speak with a manager but received the same run around! NO ONE CALLED ME BACK. I reached out to my credit card customer service to dispute the charge. They asked if I tried to resolve the issues with the merchant and I told them NO ONE RESPONDS!! This isn't supposed to happen with a national company. I plan to contact the BBB to report them and will pursue until I receive my refund. To make matters worse, I received a survey from them after the initial consultation where I listed my complaint about the scheduling mixup and the manager's refusal to call me back. Unfortunately, the survey was a waste of time because Orkin didn't respond or address my complaints...they did help themselves to more of my money though.

    Elite Exterminating - BUSINESS LOGO

    Elite Exterminating

    (92 reviews)

    Far Rockaway

    After seeing evidence of a rat, and meeting the large guy in my basement, I tried to resolve the…read moreissue myself. I found a crack in a roof drain pipe near the main sewer outlet to the street. Sealed the likely entrance, built trap boxes ( YouTube... ) and used various baits. Rats are extremely smart and fast. He'd get the food but not caught. After a a few weeks I gave in and searched for an exterinator. The reviews about Joe prompted me to get in touch. The reviews describe him perfectly ! He came the next day. We spent almost 2 hours going around the house inspecting for evidence of entry points, nests, activity as well as getting to know each other. He is truly a nice guy who knows his craft ! Joe seemed impressed by my approach. Thought, based on what he saw, that there might only be the one and didn't see any obvious additional enrty points. He suggested a few new baits and traps and we decided to stay in touch before moving to poison. He refused payment for his time and advice. He promptly replied to my status texts over the next few days. Nobody caught, no success... until I got him ! Sent Joe pictures. Recieved a congratulations reply ! Now going to keep monitoring for a few weeks, traps set. Maybe my problem is solved. Fingers crossed my visitor didn't have friends and family. I'll keep Joe posted knowing that if nesessary I can confidently reach out for his help. Thank you so much Joseph ! PS - Don't know why Yelp thinks I'm in San Francisco. I'm in Brooklyn !

    Joe is dependable, personable and professional. He has come to my home repeated times to ensure the…read morejob was complete. I highly recommend this company.

    Alleycat Exterminating - Mice caught with his "special mix".

    Alleycat Exterminating

    (193 reviews)

    Park Slope

    We met Lauren & Scott after our building-provided services weren't up to par. They were…read moreprofessional, reassuring, diligent, left no stone unturned... providing our home with pest-free peace and our sanity in check! We now have added AlleyCat to our rotation of seasonal upkeep services - and believe it or not, we now actually enjoy their visits lol. Highly highly recommend to everybody, for all needs!

    We reached out to Alleycat Exterminating when we began to have some more visitors in our apartment…read moreof the mouse and roach variety after our cat died. Don talked my husband through some steps we could take to try and plug any holes and fix the issue on our own if we wanted to but after finding a few more bugs we decided to make an appointment to have professionals help. Lauren stopped by, did a thorough check of our whole apartment, and ended up calling in someone else to bring additional materials to help ensure our problems were solved. Both she and her husband (it's a family business!) did a great job explaining what they were doing, what they were using, and answer any questions we had. The traps they leave behind and poison they use are childproof and pet safe, and also placed in ways to limit chances of small kids or pets to even get to them. Their fee was incredibly reasonable, they're communicative, and I finally feel like I can sleep a little easier. They'll be coming back to check-in in a few weeks to make sure there are no new signs of anything and discuss any next steps as needed but we are feeling optimistic and taken care of by friendly, reasonable professionals. Very much recommend them!

    Ambush Pest Control Professionals - pest_control - Updated May 2026

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