I had a great experience working with Sugarland Property Management in Sugar Land, TX for leasing…read moremy property. The entire process was handled smoothly and professionally from start to finish. I would especially like to appreciate Ms. Maria and Ms. Jennifer for their excellent cooperation and clear communication throughout. They were always responsive, supportive, and ensured everything was managed efficiently. Their professionalism and attention to detail made the leasing process stress free. I would highly recommend their services.

Horrible rental management company. People were rude to my previous property management team and…read morehung the phone up on them a couple of times trying to verify rental history. I would stay away from SPM if you are a renter, waste of money paying rental applications when they don't communicate well with people or follow up on applications. Income was over 4x the required gross monthly income, excellent credit history with rental history and they still took an accepted an application that submitted 3 days after me.

I have worked with Ernest and Valerie on purchasing and selling many properties over the years…read more They have been my agents for investment and personal properties. Their advice has always been in my best interest and the results of the transactions have always been better than I could have though. Whether you need an agent for buying, selling, or investment property services, I would highly recommend you meet with them first. The team will treat you like family!

first met Valerie Diaz when I moved to Texas in 2011. Although I wasn't ready to buy a house at the…read moretime, she was incredibly kind and generous with her time, showing me around and sharing invaluable tips about the different areas. Her professionalism and friendliness left such a lasting impression that when I was ready to purchase a home four years later, she was the first person I reached out to. In 2015, Valerie helped my family and me navigate the challenging and competitive real estate market in Sugar Land. It was our first time buying an existing home, and we had countless questions throughout the process. Valerie demonstrated immense patience, answering all our inquiries thoroughly and thoughtfully. She consistently offered honest opinions and showed genuine concern for my family's unique needs and preferences. When it came time to make an offer, Valerie's deep knowledge of the market proved to be an invaluable asset. Her expertise in negotiations and understanding of local trends gave us confidence every step of the way. She was incredibly accessible and attentive, staying in constant communication and ensuring we felt supported throughout the entire process. Fast forward to 2018, we purchased another home in Houston with Valerie's help. Once again, she exceeded our expectations, bringing the same dedication, expertise, and warmth that made our first experience with her so memorable. Valerie truly goes above and beyond for her clients, and her wealth of knowledge is unmatched. Recently, I reached out to Valerie again to learn more about the current market in our area as we consider selling our home in the next year. True to form, she was incredibly informative, offering valuable insights and guidance to help us make the best decisions moving forward. Her commitment to her clients doesn't stop after the transaction; she continues to be a trusted resource. Working with Valerie and the Diaz Team has been nothing short of a joy. I highly recommend them for all your real estate needs. If you're looking for a reliable, knowledgeable, and genuinely caring realtor, Valerie Diaz is the one to call!

We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

They are were slow at getting my property listed and charge you $150 a month for vacancies. If you…read moresign you are stuck with them for 12 months, no outs by contract. $500 set up fee.

From the owner: We go beyond management to deliver full-spectrum real estate solutions that simplify ownership,…read morestrengthen communities, and grow investments. Whether you’re a homeowner, investor, or HOA board member, we’re here to protect and elevate what matters most to you. Our specialties include: • Full-service property management for residential, commercial, and vacation rentals • HOA and community association management • Leasing, tenant relations, and financial oversight • Real estate brokerage and investment guidance • Property branding and digital strategy With local expertise in Texas, Florida, and Arizona — and a nationwide reach — we combine technology, transparency, and care to deliver measurable results. At ACM, property is never just a transaction — it’s about people, growth, and legacy. AC Management — Building Value. Serving People. Where Everyone Is Family.

Karen and Natalie are friendly, very helpful and kind. Thank you and Merry Christmas!read more

Janie Orellana is amazing!!! I can't count how many times I called this week for help with the new…read moreaccess card phone app (and other items.) She was always patient, had such a sweet disposition, and never made me feel like a bother. When she told me she was new, I was shocked! She's a keeper

Very knowledgeable and responsive staff. We looked at multiple management companies and determined…read moreMontage is the best in the Houston area.

Worst management company I have ever dealt with…read more There is a tree next to my townhome that the HOA is responsible for maintaining. It was supposed to be a dwarf magnolia, but it has clearly turned out to be a full-size magnolia growing directly beside my home. I submitted a request to have it removed on 3/22/2026, and as of today, I have received zero meaningful communication or resolution. I have now called THREE separate times: * 4/30/2026 - I was told, "I'm so sorry, I'll contact the landscape company right away." * 5/13/2026 - After nothing happened for two more weeks, I called again and was told it needed to go before the board, which was meeting the next day, and that I would receive a callback. * 5/22/2026 - Still no response, no update, and now "Jackie" is apparently unavailable. Meanwhile, I pay $240 per month in HOA dues for what amounts to mowing a tiny front yard every couple of weeks and trimming bushes with a weed eater, yet they cannot even address a legitimate issue involving a tree that could eventually damage the exterior of my home. Since the exterior of the building is supposedly their responsibility, you would think they would want to handle the issue before it becomes a far more expensive repair later. Extremely disappointing communication and management.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

Great Service! Bayou City Luxe was responsive and helpful. Worked with me and my needs, would…read morerecommend to everyone.

lease renewal department. Ms Stephanie steps in action and went above and beyond to help me with my…read morenew contract . I truly appreciate her knowledge and friendliness. kudos to her

Update: Called about…read morea reduction on rent since they are adding the landscaping fee for $100. No luck. Unfortunately we will be uprooting our family, and moving.