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Amazon Fresh

3.0 (233 reviews)
ModerateGrocery

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Sarah S.

I've been an Amazon Fresh since the pandemic. I order everything online grocery-wise thru them and have it delivered. I've now ventured into the brick and mortar store a couple of times and I love it! They have a ton of free parking underground that's incredibly convenient. Even during a huge street fest, I was able to find spots to shop. The staff is all so nice here! The lady in the front has been super helpful and going out of her way to assist. Other than her though, you can have as minimal interaction as you like with staff. Especially if you get a cart to scan as you go! Then you don't even have to check formally out with anyone, it's such an easy process. I am obsessed with the special scanning carts. Prices are not bad at all, everything is so organized - it's just a great grocery store. They do sell out of things though and don't have the hugest selection, but it does me just fine! Love the clearance section! I got some Valentine's candies for 75% off, yay. I want to come exclusively to this Amazon Fresh but it's so inconvenient for me. Open up more locations in the city proper, please! Thanks, Jeff Bezos.

Shop here maybe every other week. The place always looks neglected. There are also always multiple shelves empty, price labels that do not match the item displayed, "out of stock" label with no price when item is clearly in stock. In addition, there is also a stock cart or an order cart inconveniently placed with in an aisle. Store associates are generally not friendly, especially at the return window. Today, there was a whole collection of nasty, moldy, slimy shiitake mushrooms. I don't know anything about mushrooms but I assume they are no longer good/safe to eat and that this didn't happen over night. I did not mention it to anybody since nobody seems to care here. It's gross and sad but I'll still shop here from time to time because prices are decent, produce is pretty good when it isn't melting from neglect, and unfortunately I use Amazon a lot.

My order was charged and packed then 5 minutes before closing cancelled. How unprofessional and rude.
Jan A.

How incredibly unprofessional and rude to cancel my grocery order 5 minutes before closing even after sending a confirmation that it was charged and packed. This was our ingredients for our family dinner. It's 10pm now what?

Sale happening now!
Sofiia S.

I really like Amazon Fresh! The atmosphere here is great! They currently have a great deal: buy one large bag of chips and get the second one for free! At checkout, they accidentally charged me $11.68, but when I showed the photo, the cashier quickly corrected it. The staff is amazing--very attentive and always ready to help! Keep in mind that they don't accept Apple Pay, so be sure to bring your card. The parking is convenient, with the entrance on Otsego St. As for prepared food, the selection is small but the quality is excellent. Definitely worth a visit! Look at the photos below, they are useful

Chef Will G.

They have deals every day at food counter. Today hot sandwich and small soup $8. Got brisket sandwich and chicken noodle soup. Brisket Comes with cheese, onions and pickles, I removed the pickles as I do not like them. Brisket tender and rich flavor, grilled sourdough bread was nice touch. This is a good size sandwich. Chicken Noodle Soup Broth had good flavor, just the right amount of salt. Good blend of chicken, carrots, celery and noodles. The noodles are really good, not overcooked. Coffee machine that u can make cappuccinos, mochas, cortados etc. Large $2. Good quality. Groceries in general. Large selection amazing. Great customer service at the food counter. Great customer service at Amazon Hub. Cashiers seem to hate their jobs, been here a few times in the last few days.

Turkeys
Anika M.

Smaller location than Pasadena. They offer a variety of grocery essentials. They do tend to be out of the necessities most of the times I visited. The staff restocking the store is very helpful. However, when it is time to check out they always have a long line even at self checkout due to their only being 1-2 cashiers. But they always have a greeter to deter theft.

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10 months ago

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3 years ago

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11 months ago

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2 years ago

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9 months ago

The store is very clean and easy to maneuver around. The staff is always friendly and willing to help locate items whenever you ask.

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1 year ago

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7 months ago

So sad they are closing. This is the only decent store in walking distance. I hope they open a Whole Foods here

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1 year ago

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3 years ago

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10 months ago

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10 months ago

The one aisle of frozen, fully one half the aisle totally empty! It looked like a store in a war zone.

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2 years ago

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Amazon Fresh Reviews in Other Languages

Ask the Community - Amazon Fresh

Can anyone return Amazon orders at this store?

Yes. They have a customer service window and scan the bar code Amazon sends you when you begin the return process online

Does this store have motorized handicap shopping carts available? The one on Rinaldi does but I want to know if they do here too? Customer on Amazon.com doesn't know.

Yes

Do you have to shop there to use the EV chargers?

That's the idea. It's meant for customers. There is technically a time limit but they don't seem to enforce it. (I wish they would just tow cars that stay past the time limit.)

I noticed EV chargers in the parking structure. Are they free for customers?

Yep, Volta chargers are free!

Are dogs allowed in here? I'm asking because when I went there today I saw quite a few dog in there that were definitely not service animals or esa?

Service animals are allowed in the store but most customers bring dogs in the store the staff doesn't really check.

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2.8(253 reviews)
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I desperately needed a large grocery store open at 2am recently and saw Vons at this location was…read moreopen. This was the first time I've shopped there. After awhile I started to find what I needed and picked up a few other items as well. Was very surprised at how many shoppers were there at this time. I can't say enough about the cashier. She was very helpful and patient as I was fumbling through the checkout. The produce was good, as were the prices and the cashier made sure I received all the discounts available, which were significant. Overall an experience that was better than expected!!!

This is my go-to grocery store. I love their selection and their rewards program through their app…read more I've never had any difficulties finding what I need. It has a great selection, it's clean, and the employees have always been friendly. I also appreciate that this store values inclusivity and gives meaningful employment opportunities to people who might not always be given the chance elsewhere. The only thing that has been a bit of a hassle has been renting their rug cleaners. The wait is often long (been stuck waiting for assistance for more than 30 mins on multiple occasions). I was also given a faulty rug cleaner that I had to come back and have replaced, which was kind of annoying to have to lug it back to the store and then once again wait to get a properly working one. But, all that aside, this continues to be my favorite store.

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Ralphs

Ralphs

3.1(341 reviews)
1.6 mi•Studio City
•$$

I was very pleased to find a 10 piece brown rice veggie roll for $7.50: and even though they've…read moretaken away the tables - because undoubtedly the unhoused accumulated around them - and the store pays as little per hour to their employees as possible... It was redeeming to find a nutritional snack for a reasonable price.. If only Kroger would become, an employee owned, profit shared framework then true progress would be struck.

I am going to update my review from 4 stars to 3 stars for different reasons…read more Walked in on the 1st of this month around 7pm, and we needed limited items from different aisles. Didn't get any greeting from any one of the employees. They were busy on their cellphones. Armando, one of their employees was just walking around pretending that he was doing something close to nothing. I wanted to get couple of grab n go sandwiches from the in-store Starbucks. The guy inside had the lights off, and pretending that he is counting money in the dark. How cool is that? I asked if he could help me without looking up, he said register is closed and that he doesn't work for Starbucks. I got a mini watermelon, a small jar of ginger, 6 peaches not fully ripe; and one was even a little bruised. It was in a bag. I saw it when I got home. 5 bananas, 3 big, nice Envy apples, and 10 piece Spicy Tuna Roll from their ready made section. Lines were long, employees were just chit chatting, no one opened another register, and they kept telling me to use the self check out that I personally don't like. Cashier was one of their managers at register #11. The guy who packed my groceries was helpful, kind with a nice smile. It's a very big store, and it was clean. Can't forget to mention that they need new ink for their receipt. I had to write down everything on another piece of paper to itemize the items. Glad that I did. Used their restroom. Out of toilet paper, barely any soap, and no seat covers. Can't forget to mention that the toilet was not even flushed. Huge parking lot shared with other businesses. Also, underground parking along with elevators are available for your convenience. The rest, you can read in my previous review.

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Ralphs - Bathroom could be cleaber

Bathroom could be cleaber

Ralphs - Frontage

Frontage

Ralphs - Yogurt.

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Yogurt.

Trader Joe's

Trader Joe's

3.8(319 reviews)
1.5 mi•Toluca Lake
•$$

Sometimes we forget how lucky we are to have such exceptional choice of healthy foods in such…read moreabundance . I always shop at this Trader Joe's since I moved to the area 5 years ago. Love TJ prices. You can't beat it. It's always a good value. I kinda love that the items at TJ are limited because I feel like I know their stock and layout as if I'm an employee there. All products are familiar. And they always have some seasonal items that always make me cry when I stop seeing those at the store. Still grieving amaretti cookies and pistachio cranberry thins Spanakopita pie and spicy mexican-style riced cauliflower are my personal favorite "always in the fridge" kinda items. I freak out when I ran out I also recently fell in love with their pie crust. That's what you see on the picture. Staff mostly seem very nice and ready to help. If something is ever not fresh, the return process is very easy. I really appreciate having this shop in the area.

I've only visited this store a few times, but each experience has been pleasant. The employees are…read morealways friendly, welcoming, and helpful. One unique feature is that part of the frozen food section is located behind closed doors, which I found interesting. It's a smaller store, so the selection may be more limited. The biggest downside is the parking - it's a very small lot, making it difficult to find a space, especially during busy times.

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Whole Foods Market - Berry Chantilly Cupcake (vanilla cupcake filled with berries and topped with creamy Chantilly icing and fresh berries)

Whole Foods Market

3.1(392 reviews)
2.2 mi•McNeil
•$$$

I was able to pay a visit to this location; I have been looking forward to it since I started to be…read moremore mindful of what I am eating lately. They do have a parking lot underneath the store. Once you park, you can enter the store and take their escalator up top. The store is very well organized and clean. Plenty of space in their aisles. I wanted to build my own "family meal" rather than just take the ones already made. It took a little while for the employee to acknowledge me as she had her back facing the customer's view. Once she realized I was waiting, she assisted me right away. For my meal, I picked the blackened salmon, Smoked Mozzarella Pasta Salad and the kale salad. The tray was filled up quite well and was satisfied with the portions. $35 plus tax but you can meal prep ( I use for my work lunch or lazy dinner days with this heat) I used the self-checkout lanes and that went smoothly. I do agree that several staff members just hang out and chat amongst each other OR appear to be in a "grumpy" mood. But, I steered away from any of those vibes. Overall, I was happy that I came here and found what I was looking for.

Sometimes we forget how lucky we are to have such exceptional choice of healthy foods in such…read moreabundance . I always shop at this Whole Foods since I moved to the area 5 years ago. I know I can always rely on my food being fresh at this store. I know all meat and fish is sourced sustainably and is fresh. Sometimes when I feel lazy to cook I love getting their prepped family meals. It's a good value $27-$32 depending on the protein choices and it has soooo much food in it. And if you lucky to snatch one with 50% off coupon then it's a ridiculous price for an amazing meal. Oh and separate note of love goes to all the 50% off coupons for "soon to expire" foods , especially now when prices are skyrocketing. Also if something is ever not fresh, the return process is very easy. Staff mostly seem very nice and ready to help. Meat/fish department guys always ready to give a recommendation on how to cook chosen item if you ask them. There's a nice area where you can sit and eat/drink whether you bought it at the store or you ordered from the bar. I really appreciate having such high quality shop in the area.

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Whole Foods Market - Whole Foods Market on Olive Ave. in Burbank.

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Amazon Fresh - grocery - Updated October 2026

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