Extremely Disappointed - Be Cautious with This Location I've been a loyal Amazing Lash Studio client for over 10 years, visiting various locations across Houston, and I've never had an experience like this. I scheduled an appointment on Thursday and received a reminder text--but noticed it was for the wrong location. I immediately called to cancel and assumed everything was taken care of. When I went to the studio that i tented to do my lashes with today, I was told at checkout that I had no credits available, even though I knew I should have one. The front desk associate was kind enough to help and called my home office studio to figure out what happened. That's when I found out the original (wrong) location marked me as a no-show and took my $70 credit--even though I had called to cancel. Apparently, whoever answered the phone at that studio didn't properly document the cancellation. That mistake cost me my credit. I was shocked to learn that they would take a payment without confirming or at least calling me to clarify. This is not how you treat a long-time client. It's completely unacceptable and reflects a serious lack of accountability. I'm very disappointed and cannot recommend this location to anyone. Be very cautious--they will take your money without resolution or responsibility. read more

Wife purchased a lash extension membership. Ended up not wanting to proceed with it called him to cancel filled out the form yet they're continuing to charge us. For one, you shouldn't have to go in to fill out any form. There's no law that states that you need to do that. cancellation verbally of a charge in the state of Texas is enough. They attempted to charge our card multiple times through different amounts to try and get charge to go through every single time. My credit card company has denied the charge. They're doing shady practices to try to get their numbers up simple as that stop telling people they need to fill out a form in person to cancel membership. read more

Amazing Lash Studio - Grand Parkway Marketplace - Eyelash Service Near Me - Spring, Texas

I had my lashes done by Cassidy today and she totally exceeded my expectations. She is an absolute doll and is so detail oriented to make sure I got exactly what I wanted. Everyone at this salon was so nice and I am so happy. Thank you Cassidy. You are truly extremely talented! read more

Natasha is the BEST! She is so gentle and sweet and actually very wise. She has made a repeat customer out of me. When I wanted to change things up from last time, she listened and made it work while also explaining the reasonable expectations of the process. Very professional. read more

Amazing Lash Studio - Grand Parkway Marketplace - Just got it done - Eyelash Service Near Me - Spring, Texas

I used this location because I moved from downtown HOU during the pandemic and that location was awesome - this one NOT. First, the initial appointment I was scheduled with "the best" person who stacked 3 lashes, creating a lot of weight and then when I returned she was no longer employed. The second visit was okay, but there was a lot of damage due to the first one. And, I questioned cleaning methods and procedures but everyone was "friendly" so I ignored my instincts. The morning of my third visit, I was violently sick. When I called, the receptionist attempted to convince me to come in - completely ignoring my FEVER and VOMITING. This made me uncomfortable and I proceeded to attempt canceling the membership on the phone, to which the reply was "you must come in and sign paperwork or you will be charged." Enough said. read more

Highly recommend this location for your lash needs! I have used Asia and Cassidy and they are great stylists. I get a ton of compliments about my lashes. read more

I got a full set of lashes about two months ago I did not sign up with the membership I told them I will call back if I liked my lashes and if they lasted long enough that I would sign up with the membership but I never did so and today I see that they charged me $60 to my card and when I called them they said that it shows I signed up with a membership even though I have not went back up there since the day I got my lashes done two months ago and I did not sign anything they said that they would have to call me back the next day because their manager wasn't there highly do not recommend. EDIT: I just found out this is the second time they charged my card since I went and got my lashes done, so they have took 120$ out which also means they have my card on file I'm very upset read more

They offer lash lift and tint and the stylist I used wasn't thrilled to say the least. She actually said no one there likes doing them because they are too much trouble and stink. $110 and I have straight somewhat tinted lashes on top and was told they don't do the bottom lashes at all. Never again!! read more

This is my first experience in eyelash extensions and I have to say I am not disappointed. I did have an initial hiccup with my first set but Bri corrected them for me and she did amazing. Since then I've used Cassidy and Sarah and they did above and beyond with what I expected. The girls at the front desk are always super sweet and helpful too. Definitely recommend this location. read more

Amazing Lash Studio - Grand Parkway Marketplace - Eyelash Service Near Me - Spring, Texas

I cannot say better things about Amazing Lash studio (this location specifically). I had such a great experience with this salon that I'm seriously thinking about making lashes a staple in my glow up! Setting up an appointment here was simple and easy. I heard about this salon from a coworker and how her sisters lashes came out great so I decided to give it a go. Everyone here was very nice, very helpful and so friendly. I liked the way my mom and i were greeted when we walked in. My lash tech, Andy,was also awesome. She was very informative about the process and really knew what she was doing. She explained what she was doing as she worked on my lashes and gave me a look that best suited me. After an hour and 30 minutes (I know!) I had full length GORGEOUS lashes. Super glam but not too over the top. Simply perfect. I will definitely be back to this location for continuous refills to maintain these bomb lashes Andy gave me. read more

Amazing Lash Studio - Grand Parkway Marketplace - Eyelash Service Near Me - Spring, Texas

Went for a lash lift and it didn't curl them at all. This is not the first time I have been to Amazing Lash, however it is the first time my lashes didn't curl. When I came out I said they don't seem curled at all and that she didn't do it like the other places. She told me no they all follow the same rules. Apparently not. I don't recommend them at all. She could clearly see it did not work. read more

This place is just that, AMAZING. The ladies are all so accommodating and absolutely pleasant. Cassidy, is my eyelash lady, and she does excellent work. I recently updated to a 6 D volume, and they lasted for about a month with her recommended at home care maintenance. Cassidy, loves what she does and it shows! read more

I got my eyelash extensions done for the first time ever & I am absolutely thrilled and maybe even a little obsessed with them. Bianca was so professional and informative about the styles and length when it came to choosing the best option for me. She answered all my questions and made me feel comfortable with my experience. The facility was clean, the staff was friendly and I will definitely be coming back again! read more

Amazing Lash Studio - Grand Parkway Marketplace - Eyelash Service Near Me - Spring, Texas

I love this location! The employees here are very attentive and friendly. My tech Bianca is the best! She takes her time and does a great job! Everyone always compliments me on my eyelashes! If your looking to get AMAZING lashes, go see Bianca! I promise you won't be disappointed. :) read more

I got a gift card for Christmas to get my lashes done. And everyone was so helpful helping me decide what lashes to get! The stylist helped me decide what was best for my eyes. And they turned out just perfect. The girls at check out helped me with get the wash and brush to keep them looking good! Definitely will recommend read more

So I originally gave this location a 5 star on Friday. I went home with one product I wasn't confident about concerning had no interest in it(NaturaLashes serum). When you have four ladies in your face telling you to get it they kind of convince you, you need it lol (yes call me a sucker I had a choice). I went home and regretted buying the product I will never use. I called today three days after I bought it to ask the return policy and they said they do not accept returns and that it is on their door.(who reads the door? Not to mention whenever I go during my checkout they always explain return or in this case all purchases are final). I'm a fair person and I will say it was my own ignorance to allow people to influence me into a purchase and my own fault for being naive to believe a sales person was looking out for my best interest. Shay took my call and was very nice she offered to credit $20 but for an $80 product I spent $60 for wasn't the point. I don't want a Credit I just want my unused product returned. I can assure you I would've bought something else. As much as I spend monthly, I even buy their other products, tip well you would just think the appreciation would be there. I love love love my extensions but sadly the way I am treated in a stinky situation means way more. I hope no one else has to experience this nor feel pressured into buying something. Gonna miss having my lashes done by this place. Definitely, canceling my subscription. read more

I usually go to the magnolia location but since I live closer to the spring location I decided to try it out. As soon as I walked in I felt so unwelcome and uncomfortable. They didn't acknowledge me until I went up to the desk. Front desk was rude and bland and didn't show me where to wash my lashes just assumed I knew where to go and what room to go to. Since it was my first time here at this location, I introduced myself to my stylist (Tiffany) and she literally did not care and just told me to lay down. I felt so uncomfortable the whole time and she made me feel like I was wasting her time since she "only had an hour". She gave me the wrong lash style and didn't even show me them with a mirror or anything when she finished. Just like "you're done bye". I was in tears leaving this location with how rude and uncomfortable I was from when I walked in til I walked out. I was confused because I pay for a membership here every month (which is not cheap) and to get treated like this was not okay. This location was not clean, unprofessional and I will not be going back. read more

I was very excited when I found out Amazing Lash Studio was opening up close to my home. The technicians at this location are very talented and the front desk staff professional. I'm looking forward to their re-opening. read more

My stylist is great. I have nothing against the stylist. The company it's self is trash. I got to my appointment early because I had to Uber over since my car was in the shop. Due to the policy with COVID THEY MADE ME STAND OUTSIDE While I waited for my stylist to be ready. If you want to cancel your account you have to go in person to the original store you signed up for. If you want to switch to another faculty you still have to go in to the store you originally signed up for. I've had to argue about my appointment being booked because I'm a first responder and the questions on the COVID check list they almost refused me. To pay as much money as the memberships and how inconvenient the store policies are makes it not worth the money.. The company charges an additional fee for master stylist which most of the time are the only ones who can get the lashes to actually last longer than a week so on top of you membership you have to pay for a good service otherwise you will be in shop more often just to keep a full lash look. I'm not one to write bad reviews but I've had so many problems with this company. They will cancel same day some times an hour before your service and the only thing they comp is a "master" fee also won't be able to book you until a couple days after the canceled appointment. (So better book lashes a few day before trips to make sure you have time to reschedule) Be aware if you cancel with in 24 hours they take a full credit. No a lot of positives about the company. The stylist is good but not sure if the hassle is worth the product! read more

Cannot say even one negative thing about this studio! It is truly amazing!!!! Great staff, beautiful studio, and so easy to get appointments! read more

I've been to many Amazing Lash Studios in the Houston area and I can honestly say this is the best one! The customer service is incredible from the moment I called and I was treated wonderfully when I walked through the doors. Marlyn did my lashes and she's fabulous! read more

I have to say Andy is the best at this location she ALWAYS does an AMAZING job with my lashes She is my go to for every special occasion and every day wear. I highly recommend Andy if you're looking for a great eyelash tech : ) read more

Tried this location for the first time last week and absolutely loved it. They were able to fit me in last minute and Carnecia did an amazing job! I would highly recommend her for anyone who wants to have their lashes done perfect read more

I originally booked and appt with andy(Andrea) but I needed to go at a different time so I was told that Cassidy was better than Andy she gets most clients there and that she could do my lashes at the time I needed . In my opinion if she was the best then why was she available but I just went cause I had booked and wanted my lashes done. So I went and was told I would get a consultation and in my mind I thought that Ment I would be told what's best for me kind of like if you go get a tummy tuck they not gonna just tell you the services they provide without examining you first to see what you're even eligible for . When I got in she just told me what they offer and I told her what I usually like which are my lashes very full and 3D looking.. now this is my first time going so I didn't know what to expect but she told me she could give me the volume I wanted but for an additional $65 so I agreed .. after she did my lashes they weren't full or cute at all so I wasn't satisfied and she said your left eye didn't have many lashes but next time you come in we can fill them in better for you .. I'm ok with knowing that I didn't have many lashes but I'm like if I didn't have many lashes why you didn't examine my eye first before telling me I can get this fuller set for an additional 65 because now you telling me that although I'm paying for something today I'm going to have to wait to get that until next time .. so I left unsatisfied and just wasn't going to go back but my friend been going for years and said I needed to call and talk to the manger cause my total was $144 and that's to much to not be happy so I did and was set up with Andy on that Friday and she did an amazing job but I still cancelled my membership.. everyone's experience is different tho and that was mine . read more

I got my lashes done yesterday and they were SO beautiful!!! Minnie did her thing!!! I was sad when I had to get them removed today due to my eyes being VERY sensitive. I walked in and Shay took care of me immediately!! She put me with the senior staff lady(sorry can't remember her name). She took her time and removed them. No pain at all. Everyone was so sweet and understanding. I will be back to get them redone. Shay notated my account so that the next person is aware of my situation. So dope!!! Thanks again lady's read more

Canceled my appointment that I set up three weeks in advance after calling me to confirm the day before and tried to guilt trip me by telling me someone else changed their time for me(as if I was the one who made the mistake) after I told them I'm not going to change my time. shay/Shane's apology/explication was so fake it was almost like a script. She couldn't wait for me to ask to cancel my membership and even argued with me in front of other guests up until that time came. read more

My lashes turned out thick, full and curly. And exactly the style I asked for. and the staff were all thorough and attentive. It wasn't difficult to get a good appointment time either. I recommend this location read more

I ended up here after having some issues with a different eyelash business. They worked me in immediately and took care of me and made my eyelashes look gorgeous. This location and staff are beyond amazing! I've never had a problem getting an appt and they treat you like royalty from the minute you walk in! read more

I'm giving ZERO stars! I went in needing a refill from previous lash salon. I knew they would have to remove & start fresh. So, they saw what I had & I explained what I wanted/expected. They showed me various lashes, etc. we agreed & she began. When she finished, before I opened my eyes, I asked how they looked. She said full & thick (what I asked for). When I looked n the mirror, I stated they looked nothing like what I had before. I tried to b understanding bcuz she said my own lashes were so sparse & she could not get them to withstand any more than what she gave me. She even suggested I give my real lashes a break for a while to grow back stronger. She said the former place stacked them causing too much heaviness. Anyway, as I went to pay, they asked if I was ready to b a member. Uh NO!! I quietly paid & left. $169!! The removal, the new lashes & extra for fullness. Everyone has told me to go back & complain & ask for a refund. That's not me but I will never go back. I do not recommend these people & I should have known better before going. Before arriving, I called & talked over the phone with them & expressed my concerns & again after arriving - all w/the assurance I would get what I expected!! Therefore I leave this review. Hard lesson learned. I know what can be done as it's been done plenty of times before on my 'sparse' lashes. I was just short on time & n need. Ugh - now I c where that got me!! Don't b like me.... find a better place. Not a chain or franchise. They don't care & r not trained professionally. read more

I've been a few times and I have not had a good experience with some of their lash stylists. My eyelashes were uneven and I was stabbed in the eye a few times during the application process. When I filed this complaint with the young short brown hair girl at the front desk. She reassured me of my eyelashes and sold me a few tubes of mascara that I started to use and this really complimented my not-so-good eyelashes. I appreciate this young girl because she also sold me the lash facewash that was gentle on my real eyelashes and eyelash extensions. read more