TORTURE CHAMBER!…read more Technicians here were never very light handed and most of the time I couldn't take a lash nap while getting my refills but my experience during my last two week volume refill is what finally broke the camel's back. I went in at 5:30pm last Sunday. The refill was painful but what's new? When I opened my eyes I realized it was all uneven and looked shabby. I had an important business trip that week and said I can't just show up like that. They said the tech can fix it in 15-20 min so I agreed to let them fix it. BIG MISTAKE! Tech started working on removing the lashes and I've never experienced such pain in my eyes before. Not only the remover burned horribly but she kept yanking on my lashes so hard that at one point I screamed in pain and scared the tech. I didn't want to be there anymore I asked if I can get all the lashes removed and they said it would take at least an hour. I decided against that because at this point I was panicking and all I wanted was to get out of that chair as soon as possible with my eyes intact. Then they started applying new lashes. That was a whole different kind of pain. My EYELIDS started to burn. I know the glue fumes can burn your eyes and it's part of the process but at this point it was my eyelids that just felt like they were on fire. They irrigated the area and continued. Finally I was told I can open my eyes again. At this point I had been in that torture chair for 2.5 hours and had to pee. I went to the restroom and noticed that after all that pain and emotional distress my lashes were still uneven!!!! But seriously, who cares? All I wanted was to run out of there. I paid for the full $75 two week volume refill and left. The next morning I woke up and my eyes felt weird. So I went to the mirror and got terrified of the face staring back at me. Never have I ever had eyes this swollen and red before. To be honest, after that 2.5 hr torture I was still grateful that I at least still had my vision! I went to my business trip and had to explain to people the dumb mistakes I made regarding my lashes so they don't think I'm getting abused at home. I sent the pictures and requested a refund from the business, because who would want to spend their hard earned money to get tortured only to end up looking like this. Never heard back from them. Moral of the story is, NEVER EVER go to EmLash!!! They will physically harm you and take your money for it!

Amazing customer service! Eyelashes last a while and look amazing! I went in not ever having my…read moreeyelashes done and they suggested certain sizes based on what I told them I was looking for. They did an amazing job and accommodate to my busy schedule to get me in when I need my eyelashes done.

Extremely Disappointed - Be Cautious with This Location…read more I've been a loyal Amazing Lash Studio client for over 10 years, visiting various locations across Houston, and I've never had an experience like this. I scheduled an appointment on Thursday and received a reminder text--but noticed it was for the wrong location. I immediately called to cancel and assumed everything was taken care of. When I went to the studio that i tented to do my lashes with today, I was told at checkout that I had no credits available, even though I knew I should have one. The front desk associate was kind enough to help and called my home office studio to figure out what happened. That's when I found out the original (wrong) location marked me as a no-show and took my $70 credit--even though I had called to cancel. Apparently, whoever answered the phone at that studio didn't properly document the cancellation. That mistake cost me my credit. I was shocked to learn that they would take a payment without confirming or at least calling me to clarify. This is not how you treat a long-time client. It's completely unacceptable and reflects a serious lack of accountability. I'm very disappointed and cannot recommend this location to anyone. Be very cautious--they will take your money without resolution or responsibility.

Wife purchased a lash extension membership. Ended up not wanting to proceed with it called him to…read morecancel filled out the form yet they're continuing to charge us. For one, you shouldn't have to go in to fill out any form. There's no law that states that you need to do that. cancellation verbally of a charge in the state of Texas is enough. They attempted to charge our card multiple times through different amounts to try and get charge to go through every single time. My credit card company has denied the charge. They're doing shady practices to try to get their numbers up simple as that stop telling people they need to fill out a form in person to cancel membership.

I'm so glad I decided to try the lash lift and tint. The results were beyond my expectations and…read moreI'm so happy to actually have curled lashes now. Kim was amazing!

I've been getting my Lashes done off and on for a year from different Lash salons and I have to say…read moreI think Honey is the best. She may not be the cheapest but how ever she does it, her lashes last the longest. So if you're looking for a true expert, she's been doing it for over 4 yrs. Go to Honey show her pics of what you're looking for and she can create the look you're going for.

Love this place! Every time I go, I always fall asleep because it's so peaceful. Son always does my…read morelashes so pretty and natural. They use great products because my eyes are never irritated when he's finished, and my lashes last for several weeks. Also, my real lashes remain healthy and long when I take breaks. The staff is very friendly, the shop is clean, and Son is always very punctual. I never have to wait for him to finish another client or anything like that. It makes it very easy to schedule appointments during my lunch breaks, which I love, because he starts and finishes on time. I would definitely recommend trying this shop. I have been going to them for about 4 months, and I have not been disappointed : )

The owner Cindy is amazing! I have had my lashes done by her for years. She always takes the time…read moreto make them look amazing! I am so thankful for her and this amazing studio

Larissa is wonderful! Her studio is clean and welcoming. She is skillful and reasonably priced…read more My lashes last well between appointments.

Larissa was amazing. My lashes look GREAT and they stayed remarkably full between fills. The studio…read moreis clean and very upscale and the prices are surprisingly affordable. Moved here a year ago and I'm pretty sure I've found my new "lash lady!"

Service is great I always get greeted really well coming in. very clean and nice place. I usually…read morebook with Hailey and she's so kind always helping me choose different styles that fit my eyes.

Honestly starting off wasn't the bad part it was the fact that I didn't like my service after a…read moreweek and was willing to pay a little extra to have them fixed because they didn't give me anything like what I wanted and it started causing major irritation so I asked for a new appointment which they then messaged me on IG to come in at 1 instead of 11 so I agreed then the person over the phone started catching attitude with me, because they didn't clarify the fact that they would charge me for something I didn't like so if I wanted my lashes done I'd have to get a new set. Then they started cussing me out after I mentioned this was terrible customer service. Very unprofessional. I quote he said "You think you can f**k with me! F**k you" like what kind of customer experience is that? I didn't like the lashes. I especially didn't like the quality of lashes either, they wouldn't even stay upright or curl nicely like normal lashes do.

I am so sorry to have to post this but I have been going here for about two years. My lashes always…read morelook amazing when I get her but the huge problem is she is just not dependable. I will have a scheduled appointment and arrive and the door is locked, nobody is there. I will call several time. She will not answer but finally text and ask me to drive all the way to her house. That has happened so many times. Other times she would say can I come back another day, this happened several times. Then she start say she was in a car accident; this happed about 5 or 6 times; I am surprise she can still walk. When I do get an appointment in with her, I do not see any signs of her being in an accident. She will go so far as to send me photos of some random car accident. Just not reliable or committed to her customers or her business. She is extremely sweet and nice. She does very very very good work if you can get her to actually do your lashes. After this last disappointment when I depended on her to do my lashes again for a very special event only for her to tell me via text to come the next day, I had to find another place for an emergency appointment. Prior to this appointment, I had been texting her a week in advance as a reminder, I texted almost everyday and she did not even have the courtesy to call or text me back. She decided to text me 2 hours after my scheduled appointment to say come the next day. This was my very last straw. Stick a fork in me because I am done. I tried to work with her but enough is enough. Let's pray for her that she becomes committed to her customers and business.

Communication, quality, and service has been lacking these last couple of visits. It's kind of…read moreridiculous how much we pay for lashes that can't even last a full week. But more importantly my lash appointment is constantly being changed and never at the promised time. Last 3 visits so far, Vicky would text me to come in early, I'll text back "what time?" No response. Come there at my actual appointment and waited 30 mins over my appointment time. So WTF did you asked me to come in early for? Not a single apology or explanation as to what happened. Not to mention the front reception who can't even do his job of checking to see how much longer until Vicky will be seeing me. He just continued to have me wait while he watched videos on his phone. MBN getting paid watching videos all day. He finally goes and checks on her and I watched him. He gives me absolutely nothing while walking back to his chair. And I heard him ask her is she ready for me. But he comes back and says NOTHING. Who on earth treats clients like this? Learn some customer service will you? Came in for a refill 2 weeks later with L eye barely having anything left. And mind you, I know how to keep lash extensions and this is definitely not my first rodeo. My refill didn't even last a whole week and I literally cannot justify spending money here for terrible quality lash glue that they're using!!! Lastly, I mentioned to Vicky the owner how she did both my friend and sister wrong and explained that I had recommended her bc I thought her work was great! I told her it's not cool that my sister booked with her and she had a different lash artist work on my sister for the first time visit. My sister called and told me she didn't like her lashes and it was two completely diff style. Later, my friend booked but wasn't informed that Monday they're closed. She waited outside and mind you, she got a confirmation text for her appointment. Well, it never happened. She also did not have a response after reaching out to her regarding the two incidents. She just literally left me on "read". Very profession! Sike! Vicky clearly doesn't know how to run a business nor care about losing clients. I've been coming to her for over a year and definitely felt like I was going to stick around. Overtime now, I just feel like she can care less about quality, and at this point she can get more appointments in by controlling everyone else's time, and using cheap lash glue. I say cheap bc the lashes fall off my natural lash. Though her artists wanna claim it's bc it's shedding season. Please! My natural lashes were not even stuck on the extensions. DO BETTER!

I have Sesame Street brows have gone to various places trying to find someone who could tame them…read morebut still leave me with more than 5 hairs to work with. I finally found a winner with Steffani! She does an amazing job and takes her time getting them to look as precise as possible. She always maps them out before hand to make sure I'm comfortable with the shape and she checks with me before taking off any extra hair. She's also incredibly friendly and once took time after our appointment to help me find products that I was looking for to revamp my skincare routine (she's a licensed esthetician). Great brows, great skin, and consistent service...I won't be going anywhere else!

Took my daughter to Steffani for her first brow waxing and she did an amazing job. She made our…read moreexperience fun and eased my daughter's nerves about the waxing process. Her brows look fantastic! Natural but shaped and well groomed.

Service is exceptional. Very detialed and fast. Will definitely go back and refer to my friends and…read morefamily. Sophia Awesome!

I visited Sophia for the classic eyelashes today. I have to say that I am beyond impressed with her…read moreprofessionalism and skill. I have used other eyelash techs in the past. However, it doesn't compare to how amazing I felt when leaving Sophia's spot. First of all it is a very clean and pleasant place. The decor is jazzy and welcoming. She made me feel comfortable as soon as I walked in. I told her exactly what I wanted. A natural look. That is definitely what I received. I will be returning and I definitely recommend. You won't be disappointed. I felt like a beauty queen walking out!

Updated my review due to the owner reaching out to offer me a refund then to literally back step…read moreand not give me one. Pictures added. First a foremost, I feel bad writing this review since she was very sweet. But I just can't "get used" to these lashes. I asked for a natural lash and I got the opposite. The length of them are so long that they hit my eyebrows and are very irritating. They clump up on the ends and I'm constantly having to brush them out to lay right. I also feel like they're a little sparse and have empty spaces where there shouldn't be. If you like full glam lashes this place is for you! Unfortunately, this is not what I wanted. I did mention they were a little long for me, she said it will take some time to get used to them and when I come back she can remove a few long ones. She was reassuring me that she will do whatever I wanted and would make them right. As much as I appreciateI just don't think it's possible to fix them without removing everything and starting fresh. I didn't know what to say.. so I just left. Again, she's lovely and such a nice person. And if it was a review on her personality alone I would give her 5 stars!! But I need to be honest about the result of the lashes, and it's simply just not what I asked for. I looked at her photos of her clients afterwards to see where I missed something, and I noticed that they are all long and full. I probably should've checked that first. However, they look great on other people. Personally they're not a good fit for myself.

Never had lashes done before I will say Kelly by far takes…read moregreat pride in her work and clients needs. When I first came to kelly I wasn't too sure what I wanted really and when I explained to her what I "thought" I wanted she did exactly what I requested. However, to no fault of hers but rather MY OWN crazy idea - I thought go glam-bam "Voluptuous volume and sexy bedroom eyes" I was sadly disappointed (not by her work) but the extreme radical change I wasn't expecting. I gave it a day to try an adjust- but when my husband requested I get them removed I knew it wasn't a good look. When I contacted her about getting them removed via a text she graciously and promptly picked up the phone and reached out to me directly; she offered to not just remove them but completely re-do them at NO ADDITIONAL CHARGE!!! That blew my mind - time is money! She was not just willing to remove them at no cost but also completely re apply them, just to make me happy (despite her providing what I asked for) the process is very time consuming. I am very pleased with HER recommendation and outcome of my new lashes !!!!! More flattering and get a lot of compliments! Thank you Kelly for not just caring about the job but the people and clients you service.