Update: the manager called to discuss and ended up refunding half of the service fee. Nora was very helpful and willing to work something out to make it right. read more

If you are looking for dramatic eyelashes do not go here. I requested the 6d lashes and the most dramatic style with length. I paid over $120 for what looks like $20 lashes that I could have purchased. On top of that the price would have been much higher if i didnt sign up for a membership which requires another $59.99 to be automatically drafted from my account in 2 weeks for a refill. I was getting this done for my wedding and the last thing i needed was the stress of basic eyelashes and overpriced. read more

Amazing Lash Studio - Phoenix Eyelash Extensions - This is what they consider dramatic eyelashes. Regretting paying over $120 for this! - Eyelash Service Near Me - Phoenix, Arizona

BEYOND UNPROFESSIONAL AND DOWN RIGHT DISGUSTED. I was referred to AMAZING LASH STUDIOS by my best friend (who found them first & than told me & i happened to make my appointment immediately because I was in town). I sat on the phone with a girl for quite some time, talking about different possibilities. I stressed to her that I don't live in AZ, but I needed to get my lashes done ASAP and I want volume. The girl on the phone was extremely accommodating and very nice. When I arrived, my lash gal, named Natalia, took me in for our consult at which point I told her exactly what I wanted and I was looking for.... VOLUME! I even showed her a couple different photographs of the lashes I desired. I also told her that I wanted whisps throughout as well. Let me tell express that I was there for 1hr and a half and when she was done, I was expecting GLAMOROUS VOLUMIZING LASHES. My facial expression said it all and Natalia could tell I was not happy. She's like: "Well, I'm sure it's not what you wanted... but we're more of a 'natural studio', rather than the extreme Russian volume look"...UHM WHAT??? I paid $69.99 for a fill of 6D VOLUME GLAMOROUS LASHES!!! At the last minute (when paying) she tells me they charge another $25 for volume. Are you kidding me? If you're a more "natural" studio, how are you charging extra money for something you DONT even have? I got -(NEGATIVE)-6F NO volume lashes. With no whisps. What the heck am I paying for then? By the time I checked out, I spent $191.00. I was speechless. Yes, I did buy 3 items that they sold me- BECAUSE THEY SAID "IF YOU BUILD YOUR OWN KIT, ---EACH--- OF YOUR ITEMS WILL GET 20% OFF". Those items together cost a total of $55. I even asked her before I paid, what the items totals came out to individually, and she told me she couldn't tell until the transaction was processed and the receipt was printed. Uhm, sure? I get in my car and look at my receipt- the girl only discounted the 3 items @ 10% off instead of what they sold me on and had posted for 20% off. I was beyond myself that a business is ran like this and I knew going back in there and expressing my frustrations, wasn't conducive for anybody. I not only live in CO, I was in AZ-PRESCOTT-visiting and I traveled an hour and a half to go to this eyelash studio because of "how amazing they were" and they could produce what it was that I wanted. If I wanted thin, regular looking lashes, I could have went to Walmart and bought them for $6.99. Not traveled an hour and a half out of my way, wasted my time and spent $200 for something that was FALSELY advertised and promised. My best friend was beside herself when I got back from this appointment. We are both extremely displeased and shook that a place of business acted like this. She had an appointment in a few days, that she is no longer attending. You just lost 2 very good customers who would have brought you, not only their business 2x a month, but the potentiality of us promoting your business to our friends. And globally as well, because if I had had a great experience with your studio, I would have transferred to the Denver studio. I honestly have no idea how they are in business. Unless I just happened to get a girl on her bad day? It still doesn't excuse misleading potential customers and promises of something that they could not deliver. If you are not a volumized lash studio, why book appointments and charge outrageous prices... for something you don't have? read more

I have never gotten my eye lashes done before went here and my first person was Juliann and let me tell you I will not use anyone else but her!!! Juliann is so good at her job so down to earth my eye lashes are always amazing. If anyone is looking for a lady USE Juliann she is the best there!!!!!! read more

Not happy with shady billing procedures. Watch your bank statements. I was billed again just days after I paid in studio for my fill. When I asked the gal at the counter, Maddie, about it, she acted like she didnt understand me until I finally pressed her and she said that I didn't have to worry, I would have a credit to use at the studio later. I don't want to have credit to use later after I just paid the monthly fee for the fill. Then she insisted there was nothing she could about removing the charge, so I will be contacting my bank. Not a good idea to get greedy with loyal clients. Also, I don't want to patronize a business that has helpless employees. I wasnt asking for anything for free, I was asking for my money back as I had already paid for the service. Response to Angela: That is not what happened last month. I went in a week before the membership due date, had a refill, paid then and was NOT charged again a week later. Also, I no longer want a membership and told Maddie to cancel it. In fact because of this nonsense and Maddies attitude, I did not proceed wirh the touch up service tonight that I was there for. read more

First time here. First time getting lashes. Marilyn did a great job. I love them. I will be back.

DON'T GO HERE! Worst lash experience EVER!! I have gotten my lashes done for years when I lived in Los Angeles and moved here a few months ago so, I decided to give this place a try. BIG MISTAKE!! First of all, I asked for glamorous hybrid but, after 2 hours I received sparse thin nonsense of a few lashes. Honestly, I do a much better job myself with clusters at home in 20 minutes. NEVER AGAIN! The reviews I read before I went there said not to go but, I went anyway. You can waste your time and money if you want to but, YOU HAVE BEEN WARNED!!!! read more

I am very happy with the lashes that I got at Amazing Lash Studio. Hailey was my lash stylist and not only does she love what she does. But she is efficient and does beautiful work. I recommend everyone try to get in to see her. The front desk girls are so helpful. Nour and Lexi were very knowledgeable and explained my new membership program to me. I couldn't be more happy with Amazing Lash Studio Norterra. read more

This is a mixed review. I really do like this place. HOWEVER.....last night I called and spoke with Maddie. Explained to her that for some reason my results of this last appointment(2 weeks ago) were not as successful as the last 3 times. She was rude! Did not give me a possible explanation as to why or what could be going on ( I am new to this so I really was just calling to get some answers.) I was then told I had to book for a full refill even though it had only been 2 weeks. I had been going 3 to 4 weeks successfully. I went ahead and booked but then had to call her right back to change that date. She was rude both times I spoke to her. Everyone is really nice there and I have never had a bad experience. But this does put a damper on my experience there. Oh and by the way I never did get any answers. UPDATE: This is why I really do like this place. After the review I spoke to someone there and she was nice and very informative. Needless to say I rescinded my cancellation of membership and will continue to have my lashes done by them. A little information goes a long way. read more

I wish I could leave zero stars. This place is the worst. I've been using their loyalty card for almost a year and right when I'm able to take advantage they announce the program has ended and refuse to honor my points. No apology nothing. They would not waiver. The staff are incompetent and rude. And the owner doesn't understand the importance of customer service in an economy and an industry where it couldn't be more critical. read more

If I could give this place 0 stars I would. This is my first time writing a review but I am so disappointed. I spent a $100 for a full set and they all fell out on one side within a day. I went back to get them redone and they are now on both sides COMPLETELY gone, and it has not been a week. When I went back I felt like the employees were rude and did not make me feel welcomed. I have had eyelashes for a year now and my regular lady stopped so I decided to try this place. I have tried multiple places and this has never happened nor been as expensive. So not worth it, save your money and go else where. Has not been a week and this how both sides look. read more

Amazing Lash Studio - Phoenix Eyelash Extensions - Eyelash Service Near Me - Phoenix, Arizona

Not sure I would give them a one star. They told me when signing up that it included my first two visits. I cancel after my second visit and the young lady told me it would cancel and I would not get bank drafted. The. Two days later after I cancel I got billed. After five calls I finally got a call and I got told me the young lady never took care of the issues and they would refund half my money. Run do not walk from these people read more

Hannah is amazing and a true professional. Her expertise shines as brightly as her friendly personality!

Victoria does a great job on my lashes! Definitely go for the volume enhancement. Amazing Las is a great value and getting the services by a lead stylist like Victoria will make you feel pretty and happy. The girls at check in and checkout are well trained, pleasant and efficient as well especially Destiny! read more

I don't think this place deserves even one star. I can't wait to cancel my membership & take my business elsewhere. This place is a joke. I don't even ask for anything crazy when it comes to the lashes, I just want it to look like i have long, wispy, full lashes & my lashes look like $5 lashes from Walmart. how hard is it really? The icing on the cake.. my last appointment the lash tech "ran out of time" therefore she didn't finish my lashes and had me leave with one of my eyes missing extensions. WHAT AM I PAYING FOR? How do you say "ok we're done" & have the nerve to hand me a mirror like I wasn't going to see all the missing eyelashes. Go somewhere else, i wouldn't recommend this place to anyone & I will be asking my bank for a full refund. read more

This is the second time I've had lashes applied at this location and it was awesome. I have never had lashes before; I wasn't sure what to expect. It was so relaxing and you wake up with beautiful lashes and no need to worry about eye make up for weeks! Everyone is so professional and helpful. Highly recommend this place if you want a lower maintenance beauty routine. read more

Amazing Lash Studio - Phoenix Eyelash Extensions - Eyelash Service Near Me - Phoenix, Arizona

Very poor experience. I started out with long healthy lashes just wanted more volume. I didn't even ever make it to 2 weeks as they would begin falling out almost immediately. And it's about $150 a month but when you have premature fall out etc... you pay more because you may need another full set. It was expensive and time consuming and when I finally just had them removed after a month due to frustration I was left with stubs. read more

This place is surely amazing! For the price and the results, you can't beat it! I am so upset I forgot the girls name who did my lashes, because she was simply a pleasure whom I really enjoyed! First time for lashes and I will definitely be returning! read more

Amazing Lash Studio - Phoenix Eyelash Extensions - Eyelash Service Near Me - Phoenix, Arizona

I have been a member to Amazing Lash for almost a year and this is definitely the worst Amazing Lash Studio I have ever been to, I have been here twice and have had an awful experience. I got a chemical burn in my eyes not once BUT TWICE here at this location. The staff was dismissive about it and insisted that this is something that happens regularly and that has never been the case at the previous studio I have been going to consistently in Lake Pleasant. Also the woman at the front desk was very rude and passive aggressive when it came to me continuing out with me tipping and paying for my services. I also went into my appointment and verbally clarified and confirmed with my technician that I would be doing a classic refill, and was charged for 6D hybdrid lashes after my session. Very unprofessionally handled; I also after the first chemical burn called to ask about the ingredients in the lash glue to see if I had developed an allergy and because my ophthalmologist was asking me and a receptionist took my email down and said she would email me with the ingredients considering the BURN that was in my eye from my eyelash extensions and NEVER received an email or a follow up. I will now most DEFINITELY be driving an extra 30 minutes to go to Lake Pleasant to receive safe and respectful service. AWFUL location, and I wish I never gave them a second chance. I will not be returning to this location ever again. read more

Amazing Lash Studio - Phoenix Eyelash Extensions - My lashes look great but the burn, not worth it. On top of being dismissed as a client with an injury from your services/technician. - Eyelash Service Near Me - Phoenix, Arizona

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FRANKIE!!!! MASTER IS AN UNDERSTATEMENT. Tried out the 12D for a trip to Vegas and I cannot be more pleased with how these came out!! Frankie is so meticulous and I swear a perfectionist. My go to!! Highly recommend trying out the new feather weight 12D lashes and have Frankie do them if you want PERFECTION. I seriously can't stop looking in the mirror. Thank you Frankie!! See you soon read more

This Amazing Lash location is super cute! Checked in, filled out my paperwork and received a super cute, chunky, pink pen! I was new to lash extensions and Jasmine walked me through the whole process. First, we picked what length and style would best suit my lifestyle. The application process was a breeze and so relaxing, I might have taken a nap! Lol! They have great music, a cushion for under your knees (really appreciated that) and a super cozy blanket! Jasmine answered all my questions and put my mind at ease. I would not only recommend this location to anyone but would also highly recommend Jasmine! She's fabulous! read more

I have been going to this location for a while and have always used the same wonderful master lash stylist. I booked an appointment for a full set with my usual person. I show up to find out she doesn't even work on the day I booked and they had me down for a fill and not a full set. Huge time difference and terrible service with whomever booked this at the front desk. read more

I am very annoyed as I used to have a membership with them and when I switched from lash extensions to lash lifts I was getting charged the membership monthly rate and then additional $13 when I checked out. But after discussing it several times with them they realized their computer was just mistakenly adding the non-member tinted price to it. So I tried to move on from that. I decided to cancel my membership due to the cost savings not being great enough for my lash lifts so I decided I would come in as needed. I still had one service left on my membership when I canceled and they told me I would be able to use it within 6 months. I called to schedule an appointment 2 months later and they said they had nothing on my account and that the manager would have to check. I told them I wanted an appointment the next day but only if I had the credit still. She scheduled me for the next morning assuring me the manager would reach out before then. I showed up to my appointment and the manager had not reached out and was not in so therefore I did not receive my service and was waiting around for the manager to get in to look over this when I was just going to call in to schedule after hearing from her originally. Such a waste of my time and genuinely poor customer service. They treated me great when everything went smooth but as soon as they made a mistake they just looked at me like they didn't know what to do and did not even offer good customer service for the inconvenience. The technicians at this location are great so not wanting to take away from them but the customer service really needs some work. read more

I will say that their lash quality seems very nice! normally when I get my lashes done the lash itself kind of pokes my eyelid and bothers it a little bit when I shut my lids very tightly but this place did not do that. I do feel that the glue they use is designed for you to have to come back sooner because I lose a lot very quickly. I do really try to be very gentle on my lashes the first week so that I don't lose a ton but I did still end up losing quite a lot! it's been a week and two days and I honestly need a fill pretty badly. The price is higher than I was expecting as well but again I can tell the quality is high and I do like the atmosphere and how clean it is and professionalism of the staff as well! if you need lashes for a quick weekend or an event of some kind this is the perfect place but I would feel like maintenance could be quite expensive for a regular basis kind of thing read more

If I could give this location zero stars I would. I've been getting my lashes done for over two years with every appointment being with an amazing Lash studio location. I have had several issues with this specific location, to include several redos because of lashes falling out or big gaps, appointments being canceled within a couple hours and one time even showing up for my appointment to find out the stylist went home. I scheduled an appointment last Thursday for Friday morning and unfortunately my son got sick that evening so I was unable to attend The appointment, I called to leave a voicemail at 7 AM before they opened. When I spoke with a representative later that day they let me know they were charging me for the full appointment because it was considered a no call no show...And that I had done this before. I am a business owner and have never done a no call no show! She continued to tell me they have a record of every single appointment and this was not the first time I have done this. I am contacting corporate headquarters to try to get my refund however in the meantime I would highly recommend desert ridge location or The lake pleasant location as they seem to have better customer service and lashes that actually last! You would think with 6D lashes that last 2 to 3 weeks at $140 would get you better customer service and lashes that do not need be retouched uevery couple times you go! Update... Angela sent me an email she is refunding me the two credits taken for this visit. She also asked for feedback which I gave. We ended on a good note. read more

Lashes don't last at all i had to get a whole new set because my fill before was done so bad the lash tech had to get another tech to un attach all my lashes from being glued shut. Then when i go back i didn't have enough to get a proper fill so i had to pay extra on top of me already being on a plan it's now two weeks after my new set and all of my lashes are off smh what a waste of time it started off good until they decide to let amateurs do them and charge extra for the stylist that they should be offering expensive service to be playing in peoples face. The plan is also a waste of your looking for better service with lashes that you I'll last hit me up. Speaking from a lash tech to go knows quality and she work. Damn paying $140-$180 every time after being on a plan still ridiculous right read more

If I could give 0 I would. I usually go to the lake pleasant location but I moved to Phoenix so was going to switch. I called the other day and no answer. Today I called and got out on hold forever then someone came on. Told her what I needed to schedule for and what day I would like. She started to look then said. You know what I need your number to call you back, we are super busy right now. So I said forget it. Worst customer service before I even went there!! read more

I definitely recommend this place. I absolutely love my eyelashes! Jennifer did an outstanding job. The place is clean and professional. Prices are mid range. The eyelashes last really well, and look gorgeous. I get compliments all the time. The products they have to maintain and wash the eyelashes are also very good. The staff is knowledgeable and friendly, and happy to answer all your questions. I tried another place before this, and it was night and day. I'm definitely coming back for repeat services here. read more

Absolutely awful. I've been hesitant on getting extensions because i wear falsies every day and decided to give it a try. I called to see if there were any open appointments that day and the girl told me that there was one at 2 (it was 1:15 by then and i was a new so i had to come at 1:45) OVER THE PHONE, i told the girl that i am allergic to latex and she told me it wasn't a problem. Once i drive 30 minutes to the studio, the girl informs me that i cannot get my lashes done because i was allergic to latex. I told them BEFORE I GOT THERE THAT I WAS!!! It was bs, and i know that for a fact because i know a girl that works for amazing lash (but wasn't working that day) and she told me, that they do not use anything that has latex. So not only were the girls rude, and made me feel unwelcome, they're uneducated as well! After reading these reviews, I am so glad I didn't get them done! read more

It seems that when it comes to Amazing Lash Studios, all locations are not created equal. I've had wonderful service and customer service at the Desert Ridge location, however, I have referred a couple of friends to the Norterra location. They've had nothing but poor customer service interactions with the personnel and management; negative to the point that they questioned why I would send them there. I will make sure to specify Desert Ridge when recommending in the future. *As an update after reply: what was promised via their review. wasn't even honored upon contact. Thank you for the reply. read more

The staff is really nice, I also felt safe during covid since they are taking temperatures & wearing masks but unfortunately my lashes suck! I paid extra for "volume" & showed the girl a picture of what I was looking for. I wish she would have told me that they cannot actually fulfill thick/voluminous lashes, I paid a total of $155 (excluding the tip) for lashes that are EXTREMELY basic, very gappy & not voluminous at all. They are extremely overpriced for the quality of their lashes. read more

Kayla is my go to lash kaweeeen. Extremely knowledgeable & she really listened to what I wanted. Ive been to multiple studios & she was really the only person who did what I was asking & made sure I left feeling satisfied with the results. Totally worth the money & she's a great therapist too read more

Amazing Lash Studio - Phoenix Eyelash Extensions - Eyelash Service Near Me - Phoenix, Arizona

Even though my lashes came out beautifully, I'm not happy with their front desk girl. When I was making my payment she told me how I could save money by signing up for a membership. I first said no thanks but she insisted it was a good deal because I can cancel at any time and will not be charged. I said really? Okay yeah that does sound like a good deal. I signed up and realized 2 weeks later I just can't afford a membership at this time. I'm a new mommy and work only part time. So I called to cancel and the woman who answered said just email them to say I want to cancel. Long story short, they cancel my membership but charge me a cancellation fee. I was so upset I emailed them back and they said that all last studios are independently owned and have their own cancellation policy. I told her the ONLY reason I signed up was because there was no cancellation policy! I would have never signed up. I even looked over my contract and it says NOTHING about a "30 day cancellation"Angela was suppose to call me to go over what happened but has not called me or emailed me in 2 days. Rude! Point is don't have them convince you to sign up for a membership. It's a scam. I'll be calling my bank instead. *UPDATE I received a call stating that I will be refunded my money due to being misinformed. I greatly appreciate that. Thanks Angela read more

The first time I went it was a great experience, I loved my lashes so much I signed up for their membership. I went in for my very first fill and my lashes weren't quite as full leaving and in the next few days they kept falling out. After a few days later I called and wanted to let them know what I was experiencing. The girl asked me about after care to which I was clueless about because no one explained the care when I got my first fill. She said I could pay another $35 for more. From there I cancelled my service. I feel as if they messed up and that I shouldn't have to pay. I was really exciting to get these done and have the membership but it seems as if they don't care about their customers. I am excited to check out other eyelash places read more

I got a fill today from Amber and she did a fantastic job! She made sure that both my lashes were even and it came out perfect! I get the sexy look with the 6d volume and my eyes look beautiful! I highly recommend her! read more

I love this place! Granted it takes a lot of time outta my day but I'm never disappointed by the end result.

I had the worst experience at this Lash studio. They can't deliver what they advertise. The girl at the desk, who had beautiful lashes, didn't get hers done there. I realize why now! I would never recommend this place, ever! read more

I have been to many places for lash extensions and ALS is by far my favorite. I came in running a little bit late from work and they were so accommodating, made me feel relaxed, and Sonya did an amazing job on my full set. I've had a few fall out, but nothing that wasn't to be expected and they still look like it's day 1 a week lady! I love that I can pay for a membership and save some money!! THANKS ALS read more

I believe they use Synthetic Lashes. The worst texture to me in the form of lashes. My lady Miranda was very kind and listened to what I wanted in the form of length and style it's just the quality of lashes is below average at best. read more

The owner Angela called me immediately to apologize for the way I was treated. She was very professional and offered me a deal to give them another shot. I was happy with my lashes from Esmeralda and appreciate really appreciate her prompt response to make this right . read more