Cave Mountain Lodge -- Beautiful Cabin, But Too Many Unresolved Issues for the Price…read more (3/5) at best... We stayed at Cave Mountain Lodge over the 4th of July holiday with our extended family, and while the cabin itself is genuinely lovely -- comfortable beds, plenty of space for everyone, and a great layout -- our stay was repeatedly interrupted by maintenance issues that took far too long to resolve, especially given the price point. 1. Marijuana odor on arrival. The cabin smelled strongly of marijuana when we walked in. I called guest services right away and was told someone would be sent to check it out -- no one ever came. By the time I followed up, regardimg another issue, the smell had faded (or we'd just gotten used to it), so I let them know. We later found cigarette evidence in the outside trash can, which matched what we were smelling inside. 2. Pool door alarm malfunction (2+ days) The pool door alarm went off repeatedly, and guest services personnel walked me through several troubleshooting steps (via phone) that didn't fix it. We lost pool access for the kids for two full days because of it. On day 3, a maintenance tech came by while I was out and told my aunt the fix was simply holding the alarm shutoff button down for a four-count -- something that should have been communicated on day one. All.of guest services needs to know this! 3. Smoke alarm beeping (2 nights) Around day 3 or 4, the smoke alarm started chirping. I called again and was told someone would come by, but it took two full nights of intermittent beeping before it was actually fixed. 4. Broken dishwasher and plumbing issues We didn't cook much early on, so we didn't catch it right away, but the dishwasher wasn't actually cleaning anything -- multiple family members ran it (with the same dirty dishes) several times before we realized it. We ended up buying paper plates and cups to get through the week. We also dealt with a bedroom sink with almost no water pressure and a showerhead with several clogged holes. I reported all of this at checkout. The good: The cabin itself is spacious, the beds are excellent, and it comfortably fit our whole family. That's the reason this isn't a 1- or 2-star review. The bottom line: For what we paid, we shouldn't have had to spend this much time on the phone troubleshooting alarms, going without a working dishwasher, waiting days for basic fixes, or having to spend more money because of the lack of maintenance. We called multiple times about each issue and were told help was coming -- often it wasn't, or it came very late. Management should tighten up response times on maintenance calls, especially for issues (smoke alarms, pool safety alarms, odor complaints) that affect safety and comfort, not just convenience.

Birds Perch Hummingbird cabin. The cabin was extremely…read moremisrepresented online. The loft was tiny. The bed was horrible. It was worn down in the middle, making it impossible for two people to sleep in it. The mattress upstairs in the "loft" had a dirty sock from a prior guest underneath it. It makes me wonder if the sheets were ever changed. The air conditioning system was useless because of the way it was installed. Do not go with this company, but if you choose to, not rent THIS cabin. It was horrible and we have stayed in many nice cabins in the past. This is the first time that we used Timber Tops and will definitely be the last!

Outrageous cabins is an online cabin rental company that operates and rents out of the popular and…read morebeautiful Sevierville Tennessee mountains. My family and I were in town from Lousiville for my daughters cheer competition and was looking to stay an extra day and enjoy the nearby Sevierville/Gatlinburg/pigeon forge areas. I found this company by using Yelp actually. They had a very reasonably priced cabin called the honey bear hollow that sleeps 8-12 people. Me having a family of 7 made it a perfect fit. So you book through the site. Place a credit card on file and pay half up and they will take the second half a week or so before your arrival date. The day of check in You will receive a text notification with an address and pass code for the cabin and the trash cans outside. The day before check out they will text you checking out info and cleanup rules. Our honey bear hollow cabin was beautiful and very nice. You have a covered porch with two rocking chairs and you walk into a nice spacious living room and a kitchen. Off that main floor to the immediate right of the kitchen is a king sized master bedroom and full bathroom with a dual shower head walk in shower. Off the backside of the kitchen is a locked door with a covered patio area with your own personal hot tub. As soon as you walk in where the living room area is a spiral staircase. You get to the top and immediately in front of you is another bathroom with a walk in shower. To the left is a loft area with a pool table and another king sized bed. To the right is another room that features a queen sized bed, a fun retro arcade machine with several classic arcade games and another full sized bed. On our trip here in March of 2022 we got to experience both warm weather cabin life and snowfall cabin life. On our first day here we had beautiful sunny weather up in the high 70's. The next morning we woke up to about 4 inches of snow. I'll give the grounds crew credit. The roads were salted the day before when it was sunny and when we woke up the next morning to a mountain winter wonderland the roads and Drive ways were completely cleared. The surrounding area of the cabin site has a few neighbors. Some closer than others but you still have a ton of privacy. The grounds in the very back has a cute small log cabin chapel and playground. Throughout the site is cool little decor of equipment and even a fake "general" or "thrift" store to give it that southern Sevierville feel to the place. The kids and us loved our cabin. Very spacious and comfortable beds. Nice place to play pr relax and has TVs in each room and in a beautiful area. They really enjoyed the personal hot tub as well. Outside we did have our own grill so if you want to cook out that is an option as well. If I had to critique anything it would be that the pool table in the loft is in a small and tight area. The pool sticks are too long to get off any shot you want without bumping a wall. The TVs all had directv so you had cable but it would be nice if they had a smart tv for streaming services. Overall this was a fantastic and well priced experience and visit. In most of our out of town cheer comps we have to stay in specific hotels near the competition sights. On this trip we was able to book what we wanted to and this massive and fun cabin was actually cheaper per night for a family of 7 like Mine. So we were thrilled with everything!

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

Nice, very quiet cabin sleeps 6-8. Nice ridge line views two decks, fire pit, hot tub, satellite…read moreinternet and HD TV. Nice game room with pool table. Two full baths too. We also found it has two grills, one charcoal and a gas grill too! Nice layout inside and out! Check out my photos.

Love the cabin! It's the best location and tremendously quiet! It's a great spot to spend family…read moretime. Enjoy the amenities like the privacy gate but hate the HOA. Well, when's there's good, you take the bad in stride! Nothing makes us more happy than having this in our family.

We were planning a few days with some friends and used amazing views cabin rental. One of our…read morefriends had a stroke so we tried to cancel or reschedule and they said they were sorry but could not refund nor reschedule due to their four week policy. I encourage others to beware and boycott this company that, in my opinion, has no heart nor compassion. the one star rating is much too high but I didn't see any lower rating options. BEWARE!

Loved the cabin that was rented by my sister Nancy And Heather it was a 3 floor one that sat on top…read moreof a mountain. Very nice it had a hot tub in it as well as an swimming pool pool table on the third floor bunk beds was comfy to sleep on as well .

This place is exquisitely designed, and huge! It's a blend of rustic and classy, with tons of mill…read morework and live edge detail throughout the place. Accommodates dozens of people with a large, beautiful kitchen and amazing amenities. The dining room is like a cafeteria, so it's perfect for large groups. (Plus--A theater?! Game room? So cool!) Close to all the fun places and restaurants in the area too. The view is amazing. One of the best in all of the Smokeys. Incredible, huge porches (multiple levels) with rocking chairs, overlooking some of the most incredible mountain scenes in America!

Beautiful cabin. Location can't be beat. Minutes from stores and yet the most breathtaking Mountain…read moreView.

Stayed in Stairway to Heaven. Cabin met the needs of this trip space wise. Could use a good deep…read morecleaning. Light fixture over the stove was caked with oil and lil nats. Bulbs were burnt out stairway to game room, I robbed the lamp in living area for a bulb. The shower had bugs and gunk yes gunk on outside of the shower doors. The porch needed a good sweep, dead bugs and cobwebs every where... 3 of the 6 beds need new mattresses. A million dollar home and the price I paid does not add up to what we got. BEARS... Momma bear and 3 cubs came to visit DAILY. While it was a good experience to see them they were not afraid what-so-ever. People in the past have fed them at this home and they came back for more. We did not feed them. A FED BEAR IS A DEAD BEAR!!!! DO NOT FEED THEM. A sign should have been placed for those who just don't know... smh The View was the very best part!!!!! Super winding and steep road to get to home. Be careful.

Aunt Bugs double booked our stay which put us homeless after a 12 hour drive. They tried to blame…read morebooking . Com and tried to stick us in another unit, but only after requesting more money. After reading reviews, we dodged a bullet!! Stay away from this company!

This is our Third time staying with Dollywood cabins and I think the best so far!…read more First, allow me to say Making the plans we're simple. Second, the descriptions of the cabin were spot on. And lastly, when arriving at the cabin I was simply awestruck! Gold hues of the inside of the cabin were warm and welcoming. Clean and cool on a hot late summer day. There was enough supplies for my daughter's and my entire stay, not to mention the laundry soap did come in handy for The end of our trip to take back clean things for our next trip. The morning view off the back porch was stunning. I loved having my morning coffee while listening to whippoorwills calling and see hummingbirds whiz by. My daughter just loved the the hot tub and spa tub I also enjoyed how close we were to the park. It was just a 5 minute drive. Can't wait to come back again to see this beautiful cabin in other seasons. Between the two cabin I've had the pleasure of stay-in I love that this was on one level But the other will hold a special place in my heart forever Thank you for these and the chance to make our stay happy and remarkable I'll always love "Bear Cub Den and River Romances" We'll see y'all again soon The Rooney Family Lois and Elizabeth

We stayed at Dollywood Cabins for a wedding with wedding party and it was a great experience…read more Our cabin was very well kept and it was very clean. We had multiple levels of hot tubs and games available such as a pool table, foosball and pacman. We stayed in "Its got it all" cabin and it had an amazing view of the mountain. Especially when fog rolled over. I would definitely recommended. Smaller cabins can be very romantic.

Family Memories was a beautiful cabin. Everything was clean and very comfy. The beds were very…read morecomfortable. I normally don't sleep good the first night away from home but had no problem getting a good nights sleep. The decorations were perfect and a constant reminder that we were in the smokies. We enjoyed the pool table and the relaxing feel of the cabin. I'm so happy we decided on this particular cabin. Our next visit we'll be staying at Family Memories. Mike and Chrissy were great hosts and checked in with us a couple times to ensure we were happy with everything and had no problems. Don't hesitate to book one of their properties. They were wonderful!

Country Memories was absolutely everything we'd hoped it would be but more. We can't wait to bring…read moreour family back for another stay soon! The owners are great hosts and I'd recommend them 10/10 every time! Until next time....

I've booked multiple times with them and it's always been so good! Everything is explained well,…read moreand you get your money's worth! It's a trustworthy business!

Our family spends Labor Day weekend together in Gatlinburg every year--17 of us traveling from…read moreTennessee, Ohio, Alabama, and Kentucky. We don't come for the attractions; we come to spend three days together under one roof, so for us, the cabin IS the vacation. We had previously stayed with American Patriot Getaways and had been trying to book Don't Blink for two years, specifically because of the bowling alley and game room. Last year, I booked it the day reservations opened--a full year in advance. Our kids and grandkids had been looking forward to it ever since. Don't Blink is marketed as a "Luxury Plus" property, with the private bowling alley prominently featured. We paid $4,546 for our three-night Friday-to-Monday stay. At 11 a.m. Friday, we received a text saying the cabin was ready early. When we arrived around 4 p.m., however, we immediately discovered the bowling alley and skee-ball machine had no balls and were unusable. I called immediately and was initially told maintenance might come that evening or Saturday morning. No one came Friday. Saturday morning passed with no technician and no proactive communication. When I called again around noon Saturday, I was told they "only have one maintenance technician," it was Labor Day weekend, and other cabins had more serious problems, including guests without water. Of course guests without water should be prioritized. But having only one maintenance technician available during a busy holiday weekend is the company's staffing problem, not the customer's. If you rent this many cabins during a holiday weekend, you should have the resources to support them. I called AGAIN later Saturday and asked for a manager. Instead of a call, I received a TEXT saying a manager wasn't available and someone would contact me after the weekend. Maintenance finally arrived around 5 p.m. Saturday--approximately 25 hours after we reported the problem. Previous guests had apparently jammed the bowling balls in the machine. The technician fixed it and returned the skee-ball balls. Things break. We understand that. What I don't understand is why this wasn't discovered before a cabin marked "ready" was turned over to the next guests--especially when it involved one of the property's signature amenities. More importantly, it was the customer service that made this experience so disappointing. There was no urgency or proactive communication. We made every follow-up call and were made to feel as though expecting the amenities we paid for to work was unreasonable. After our stay, a supervisor texted and offered $350 for the inconvenience. I declined. This wasn't about trying to get money back. We paid $4,546 for three nights in a "Luxury Plus" cabin. I don't think expecting a clean, properly inspected property, working advertised amenities, and responsive customer service is unreasonable. There were cleanliness and maintenance issues as well. Half the TV remotes didn't work, the master bathroom smelled like urine, one bed still had candy wrappers in it, and our feet were black from the floors each day. The trash bin was also far too small for a cabin accommodating up to 22 people, and guests must call to request pickup--another unnecessary inconvenience for a large-group property. We didn't expect perfection. Equipment breaks and holiday weekends are busy. What matters is how a company responds. Seventeen members of our family traveled from four states for a weekend we'd planned a year in advance. The bowling alley was eventually fixed, but American Patriot Getaways' response--and the feeling that our concerns simply didn't matter--is what I'll remember most. For $4,546 and a property marketed as "Luxury Plus," both the cabin and the customer service fell far short of reasonable expectations.

This place is not even worth one star, but the view was fantastic and honestly that is being…read moregenerous. God's creation should always receive 5+ stars, but places like this really ruin the experience. We rented Wet N' Wild mainly for the indoor pool and sauna. What a huge disappointment. The decorations were cute but for the love of Pete it looks like they have not dusted in years. If you are not going to clean, then do not have so many decorations. The dishes were dirty/dusty that we washed things before we even used them. Even though there are signs saying to keep the place nice, respect the visitors after you. What about us? I guess we did not matter. The hot tub was cold, the sauna had dead bugs, mold was on the wall in the indoor pool area. The privacy wall was broken by the hot tub, the railing on the deck on both levels is separating as well as a very loose railing going down the steps to the lower level. Safety issues you would think. On the first night we called and mentioned all these things and they came the next day and fixed the hot tub and dusted a picture that hung over the bed. (Eyeroll). We were gone for the day but when we returned it was 85 degrees in our cabin and the air stopped working and you cannot open the windows. So, I guess if we wanted a heated hot tub, we were not allowed to have air. We followed the directions to lower the temp only three degrees at a time, but nothing ever happened, so we called. She said that someone would call us and come fix the AC. We waited till about 1:00am. It was so hot it was worth staying up so we could sleep comfortably. No call no show. For the amount of money we paid for 2 nights with the $150 cleaning fee! What a Joke! I was never so glad to leave the next day. DO NOT RENT A CABIN HERE!

Our family just rented the Rushing Falls cabin for 4 days and loved it…read more Virtual Check-in was easy and very convenient. Once we entered the cabin we were presently surprised how clean the entire cabin was and impressed with how clean the bathrooms and kitchen were. Cabin was well equipped and we brought extra towels and cleaning supplies just in case but didn't need them. After being there for a day we got a follow up call from the rental agency checking to make sure all was good which was a nice touch. We very much enjoyed our stay and went in knowing this was a cabin in the woods and not our house which helped with our expectations. We would definitely stay here again.