This is our Third time staying with Dollywood cabins and I think the best so far! First, allow me to say Making the plans we're simple. Second, the descriptions of the cabin were spot on. And lastly, when arriving at the cabin I was simply awestruck! Gold hues of the inside of the cabin were warm and welcoming. Clean and cool on a hot late summer day. There was enough supplies for my daughter's and my entire stay, not to mention the laundry soap did come in handy for The end of our trip to take back clean things for our next trip. The morning view off the back porch was stunning. I loved having my morning coffee while listening to whippoorwills calling and see hummingbirds whiz by. My daughter just loved the the hot tub and spa tub I also enjoyed how close we were to the park. It was just a 5 minute drive. Can't wait to come back again to see this beautiful cabin in other seasons. Between the two cabin I've had the pleasure of stay-in I love that this was on one level But the other will hold a special place in my heart forever Thank you for these and the chance to make our stay happy and remarkable I'll always love "Bear Cub Den and River Romances" We'll see y'all again soon The Rooney Family Lois and Elizabeth read more

We stayed at Dollywood Cabins for a wedding with wedding party and it was a great experience. Our cabin was very well kept and it was very clean. We had multiple levels of hot tubs and games available such as a pool table, foosball and pacman. We stayed in "Its got it all" cabin and it had an amazing view of the mountain. Especially when fog rolled over. I would definitely recommended. Smaller cabins can be very romantic. read more

We stayed dollywood cabins - all Starr lodge. Specifically because it was ADA compliant. And that is correct. It is ADA compliant but not ADA practical. 4 bedrooms (2 king main floor, 1 queen bunk on top floor, and 1 with 2 queen bunks on bottom floor). The top floor bedroom is only accessible by a spiral staircase so our elderly and handicap couldn't even go there. Only an elevator can take you to the bottom floor. It is very tiny and extremely difficult to maneuver in a wheelchair. And surprise the ADA bathroom with the rails and roll-in shower are on the bottom floor. the 2 king room baths on the main floor had no rails. Like I said, very difficult to maneuver and use. The furnishings on the main floor are large and bulky. We had to move table and a love seat just so the wheelchair could get through without banging around. That being said, view is perfect, cleanliness is fine. Very high up and takes a little bit of time to get to. The rooms are smaller than they look on-line. There are a few things not in perfect order but that's fine, it's a cabin and expected a little "charm". I would probably give this a 3 but since we booked it specifically for ADA and we still are having problems, I'm rounding down. read more

I can't believe no one has written a review for Dollywood Vacations yet! Maybe people who have used them don't want word to get out how great they are and find out their favorite cabins are solidly booked? My friends and I (a dozen of us total) booked our vacation from Los Angeles to Dollywood and its surrounding areas using Dollywood Vacations and were very happy with what we got. It was the first trip to the area for all of us and to be honest, none of us knew what to expect, what to do, and where to go. We did a little pre-planning before our trip, but once we got there the Dollywood Vacations office staff were incredibly helpful guiding us to the perfect places. And the cabin we rented from them was so beautiful and exceeded all of our expectations. It had everything you would want and more, and if there was something that wasn't there, the staff would do its best to provide to for you and direct you where to go to get it. In addition, they provided so many extra perks like unlimited visits to Dollywood for the price of one day, free passes to Splash County and discounts to other nearby attractions. This was a trip we all planned to do once and say we'd been there, done that.... afterward, we all agreed we had to make a visit to Dollywood a yearly tradition, and booking through Dollywood Vacations played a big factor in that. read more

Booked cabin Amazing Grace through Dollywood cabins. Worst experience ever for my family's Christmas. Christmas tree warpped in plastic next to a box of. decorations. Pool cues duct taped, when we complain they picked up the cues and never brought them back. No surround sound in media room. Other problems reported to the manger, she said she would check into it and has never called back. I took the survey and asked to be contacted and have not read more

I did my research and this was definitely 5 stars! My hubby and I celebrated our 6yr anniversary here and I know we'll be coming back to Dollywood Cabins! Amazing views, very clean cabins, and hot tub stays hot. We leave tomorrow and I'm already missing this place. Can't wait to being the kiddos next time. :D read more

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We are currently in the middle of the vacation in one of their cabins in the Smoky mountains. While the view is amazing and the cabin has many amenities, there have been many problems and issues. We have 12 in our party in a cabin that advertises sleeps 13. First, they advertised a grill. It is a small grill that can barely fit 6 hamburgers at a time (for a cabin of 13) that is orange in color due to the rust. Second, on the first night, one of the main beds broke. You can tell that they knew of the problem because there was a cinder block under the bed. Our first night and some of our party needed to sleep on the floor! The 2nd day, the shower leaked to the basement and soaked all of our clothes and shoes in the closet. Also, they never emptied the garbage from the previous renters so we awoke to find garbage outside of the cabin as some animal had dinner. We mentioned all this to the staff - they fixed the bed and it took two days to get someone to empty the garbage. They didn't care that the leak soaked all our clothes or that people slept on the floor. You would think that they would offer some discount or give us some compensation, but not. Then on the third day, after using the upstairs indoor jacuzzi, it leaked all over the stove in the kitchen. We were told that we need to put towels on the floor and it was our fault. Finally, when we purchased our Dixie Stampede tickets, we were misled. We were told that we should go to the preshow for free snacks and drinks but when we got there, we needed to pay. It is a shame that we had all these problems. The cabin itself if great (minus the problems) with the loft, game room and view. read more

It is such a shame that a cabin that could be awesome was such a disappointment. The carpet in the Rise and Shine cabin is absolutely the dirtiest carpet I have ever seen in a hotel/cabin. Unbelievable that this cabin is still being rented with it being so dirty. The bed linens are in very poor condition. New flooring in the bedrooms and stairwell, and new bed linens could take this cabin to "5" stars. Would NOT recommend unless upgrades made. read more

Dollywood Cabins... what a disappointment! Arrived only to find a leaky roof and minimally helpful staff. Roof not checked nor fixed for the entire stay (5 days). Staff solution was to give us old towels to mop leaks up with. Baby pack and play provided was broken and unsafe for use. All mattresses were bare ( no matress covers), dirty looking and incredibly uncomfortable/ noisy. Asked repeatedly to speak to a manager, never happened. Only thing they offered were couple of hundred dollars off some Dollywood park tickets we had already purchased. No refund on any of $2000. paid for cabin. Apparently other cabins leak too according to one staff member. No alternative lodging arrangements were offered. Office staff other than Carol offered poor customer service and seemed unconcerned about complaints. Dolly Parton would be horrified if she knew her name was attached to such substandard lodging. Would never go back to stay there. Recommend you sleep somewhere else thats dry and has better maintained furnishings. We stayed in Xs and Os but Id skip the whole Dollywood cabin experience. read more

Where to begin? The cabin, we stayed in the Cypress Lodge cabin, was a total mess. The cabins were unclean, unmaintained, and not worth the money that they charged. Upon arrival we found trash, such as half eaten lollypops between the bed sheets. In an area where they warn highly about bears there was food trash that was just thrown over the balcony onto the side of the mountain. On our first day in the cabin we encountered a mamma bear and her two cubs coming up behind the cabin to rummage through the trash that was left outside. The second day it was torrential rain outside and then it poured in the entire downstairs and in parts of the main floor. When we called maintenance about the leaks and they came to "fix" it the maintenance man literally said that "all the cabins here are s***." We also encountered mice that ate wires in the dishwasher, the batteries in the key-less entry code pad (the only entrance into the house) died locking the entire family outside after a long day out at the parks. Also we had miscommunication about what was included in the Dollywood ticket package. They told us that the timesaver was included at both Dollywood and Dollywood's Splash Country, but they are operated by two different companies and you are only paying for a timesaver at the actual Dollywood theme park. Overall there was a very disappointing experience at the Dollywood Cabins and I would not recommend them to my worst enemy. I would think twice before renting from Dollywood. Look for owner owned homes, they are maintained much better. read more

Beware! If you are thinking of staying at any of the area cabins through Dollywood Cabins, you may want to think twice if you are planning to visit the parks and enjoy good customer service when you return to your cabin. While the staff is very friendly when reserving the cabin and answering questions, guests must use the reservation line and wait in the cue to access the front desk for any questions or maintenance and hospitality issues during their stay. Additionally, the housekeeping and maintenance staff are only available to address customer issues from 9 a.m. to 5 p.m. (the times you will likely be at the parks and not need them). After 5 p.m. there is only one front desk associate available until 9 p.m. The whole resort relies on one security guard to handle all security, maintenance, and housekeeping issues until 4 a.m. when guests are on their own. We paid over $1000 for a 3-night stay and after the first night we had no Internet or television service. The staff was rude and sarcastic when addressing our issue. They assured us it would be fixed, but never fixed it. We had to continue to call about the issue because they did not contact us even after they said management would. They also did not offer us another cabin. When contacted about compensation, management was unapologetic and aggressive, backed their rude staff, and only compensated us $100. For a family with teenagers, gamers, and an online profession this was a costly stay for us as we had to go over our data usage on our iPhones in order to have access to our work and entertainment during the stay. We would have never made the reservation or stayed at the cabin had we known we would not have Internet or television for three days. And we certainly would not have stayed had we known how rudely we would be treated. Our family will not be using Dollywood Vacations again. We recommend that if you do wish to travel to the area and want to enjoy your stay, that you rent through another company rather than using Dollywood Cabins. read more

We stayed at the Dollywood Cabins over Christmas this year (2016), specifically Heavenly Sunrise. It was a big disappointment for the $400 plus we paid a night. I feel the cabin was terribly misrepresented on the website. It is advertised as two bedrooms however the second bedroom is also the game room. This is difficult when you have 5 children who want to play and an adult who wants to relax. Cleanliness was a huge issue. There were dead bugs in the kitchen light fixture, a molded coffee pod in the coffee pot and the trash had not been taken out since the last renters. There were window screens laying around the front yard and a huge blue tarp hanging from roof that blocked the view from that side of house. There were no linens for the two sleeper sofas and If you used the jacuzzi tub upstairs, it leaked into the downstairs kitchen. We addressed these issues with the Dollywood cabin management team but they really fell short on addressing any concerns other than coming to clean the bugs and bringing a new coffee pot. We will not stay there again. read more

We stayed at a Dollywood Cabin "The Cedars" It is a beautiful cabin. When we arrived for a 10 day stay beginning on a Sunday, we were told the ovens didn't work but had been ordered and would be installed on Wednesday....That day comes and we're told the doors were broken when received, then we're told it would be Monday...still no ovens...never did get them. Was told the warming box was an oven(FALSE). The BBQ grill only had one burner that would light and it was filthy. We had planned to have some of our meals at the cabin but ended up going out to eat as the cooking facilities were not working. We had problems with the hot tub but that was fixed on day 3. The media room had problems and took 5 days to fix. The media room was nice but only had seating for five and then a small sofa that seated 2... The ice maker in the media room didn't work. It lacked cleaning as there were cobwebs everywhere, the blinds were full of dust the windows had not been cleaned in a while. The outside definitely needs upkeep as the deck had several rotten boards and spaces between where several nails had been nailed to try to secure the decking. I was a guest of a relative who paid $$$$ for this cabin, I feel that it was a total shame that the Dollywood Vacation Cabins did not offer any refund for these "Inconveniences". Don't think we will ever stay with this company again!!! read more