Worst Walgreens I have ever been to. The customer service is terrible. The sales associates do not…read moreacknowledge or engage with customers, and the overall atmosphere is extremely unwelcoming. The staff are rude, inconsistent, and seem ready to argue over even the smallest concerns. A much more professional and respectful approach to customer service is seriously needed.

No stars, My brother went to pick up his medication at the pharmacy and stated that a woman named…read moreRoe was so rude, when he asked her several questions about the medication he was picking up. She stated that she had no time answer questions, cause she was too busy. So I ask, why is she there if she has no time to assure these customers, that their medication is safe to take. I have been there several times and every employee has a attitude when asked in which aisle is the item be at. They lacking severe customer service skills. As a employer n business owner, they would be fired, that type of insurbornation is not tolerated. Signed AC

I have had the same experience with the same pharmacy clerk more than once. I have the red Extra…read moreCare Card in my app, which clearly states, 'Faster Pickup' and 'For prescription pickup and Extra Care Savings'. CVS apparently has 2 cards in the app, there is a blue card for the drive thru and it's clearly marked that way. This particular clerk can't seem to find my information by scanning the red card ever. I believe this is the 3rd time I've had this happen with her and only her. I never have an issue with any other clerk, ever. Today she wouldn't scan the card. She had me scan it after she tried to tell me that my prescriptions weren't going to come up with the red card. They did, as they always have with other clerks. I showed her exactly what it said. She then told me I don't have a card on file. I do, as a matter of fact, I picked up a prescription last week with the same exact information from the CVS app. I didn't have to take out my card or phone to pay. Every single time I've dealt with this particular person, she cannot find my card. Then she proceeds to tell me it's not on file. It shows that it's available in the app. This might seem like a minor inconvenience, but why should I have a card on file to pay for my prescriptions, if I'm going to be told it's not available? I'm done with this CVS. I've had other issues in the past. This was the last straw. Switching to Capsule. I'll shop at Walgreens from now on for anything else I might need.

I have to agree with every 1 Star Comment on here - This is unacceptable Customer Service. The…read morewon't even answer the phone. Called for over 2 hours straight, no answer. Finally decided to go via the Pharmacy to see if you I could get someone to answer. Well after navigating through the horrible automated voice activated answering prompts, I got to a place where I could leave a message for the Pharmacy. The Pharmacist called me back within 10 mins and was so Rude and dismissive. She stated that someone from the store was in front of her and she would transfer me so that I could speak to her for the phone to ring twice and then hang up. Never received a call back although the Pharmacist called me and whomever she was speaking to while I was on the phone with her, never called me, knowing she didn't speak to me. One would think, she would have went to the pharmacist and say hey the call did not go through do you have a way of reaching that CUSTOMER. No, never got a call back and after being disconnected I tried to call back to the pharmacy, this time I was connected directly to the pharmacy and they phone just kept me on hold like they could see my number and did refused to answer. I hung up after realizing they weren't going to answer and called CVS Customer Relations. I am currently on hold with Corporate Customer Relations and that store is not even answering them, although they have back numbers. This type of stuff only happens in certain communities, this being one of them. But I called corporate and informed them that this is unacceptable, I blame the Store Manager for not making sure all calls are answered in a timely fashion to help assist with questions about products or services from this location. They really have to do better, I will call again next week to see if they answer the phone and if they don't I will be posting an update regarding their response. Side note, I get my scripts from Manhattan and never Ever had a problem with them answering the phone. I wonder why that is?

Decent location in a very nice area in the Bronx. The selection is ok and the staff here is nice. I…read morecame looking for a specific allergy free product that they did not have but made another purchase. The flower selection here is also beautiful

am an avid CVS couponer and shopper. It's important for the stores have stock. I checked online &…read moreit said the product was in stock. Unfortunately it was not on the shelf. The store manager Tasha went out of her way to check in the back and found my item. Thank you for going the extra mile.

This place is convenient for me to send back my ups returns, & buy my meds before food at food…read morebazaar or after.

One stop shop for your health care needs! Very nice staff…read moreand Dan was so helpful and informative when we desperately called looking for a way to help my sister in laws baby whom was here from overseas and had left his nebulizer and medication back home. Thank you once again for all of your help and for going the extra mile looking for exactly what we needed!

I typically don't write reviews unless an issue is persistent, but after at least three separate…read morenegative experiences, I felt compelled to share this. Most recently, we attempted to pick up a prescribed antibiotic cream for our 4-month-old baby with mild dermatitis. The first staff member we encountered couldn't locate the prescription in their system, despite it having been sent by our pediatrician. Her response was dismissive and unhelpful: "I can't do anything; it's not in the computer." We confirmed with the pediatrician that the prescription was correctly sent and even had them resend it, this was not the first time this Walgreens failed to find an active prescription. Eventually, a more senior staff member located it and told us it would be prepared. Ten minutes later, they returned saying it would cost over $800 because it was not covered by insurance. The next day, our pediatrician's office was stunned. Their in-house pharmacy provided us with two tubes of the same cream at no cost and apologized profusely. I don't know what is wrong with the system, or staff, at this location, but quoting $800 for a simple antibiotic cream and repeatedly failing to locate prescriptions is unacceptable. We are switching pharmacies permanently. It's deeply concerning to consider what could happen if a more urgent or life-saving medication were involved. This level of disorganization and carelessness is not just inconvenient, it's dangerous. I just don't have the time and energy to engage myself in suing them. Finally, I'd like to make one more observation. While the line at this pharmacy is usually not long, typically 3 to 5 people, it consistently moves painfully slowly. It often takes 20-30 minutes just to serve a single customer. I don't want to speak on behalf of others, but it's hard to ignore the visible frustration and frequent complaints from people ahead of us. This recurring pattern strongly suggests that systemic issues are affecting more than just isolated cases. I may not know each customer's situation, but from what I've seen repeatedly, I am likely not alone in experiencing major service failures at this location. My advice: stay away, especially if you're trying to fill an active or time-sensitive prescription.

One of the worst pharmacy around. They picked up my call at 1:21 and put me on whole and didn't…read morebother to pick up. I finally got through at 2:15. There lines are extremely long and uncalled for. No management service. They are inconvenient and should be removed from Eastchester Road.

I called this pharmacy to check on a script that I need....the staff was dismissive and short. They…read morewere not helpful....do yourselves a favor take you business elsewhere

Very nice Pharmacy that is run by true professionals. Not only do they know their stuff but you can…read moresee the level of caring that each individual has. Thank you Starling Pharmacy for treating everyone with respect.

On hold form 45 mins for a prescription that was placed 2 weeks prior…read more Shame they play with people's health like this.

They don't answer the phones... both Pharmacy and Manager. Lazy rotten attitudes 75% of the time -…read morethey should have been shut down versus the other one near Pelham Pkway

I do not know why it always happened when I go into cvs, it's always a long line in the…read morepharmacy.They always have attitudes . And they are not professionally trained to be dealing with any customer on any level. If I had to grade them, I would give them a 0 because of the service and also living in this neighborhood. You could never find Nothing in this store. I can understand we all get stressed. But do your job right? And get proper training. Because your training as customer service representatives suck a** Okay alright. So to the c v s organization, we deserve better..

3.1.22 Best neighborhood Drugstore...and as of today....the…read moreonly big name drugstore since the Walgreens up.the block closed yesterday. I love the pharmacy and the staff are good people.. 5.3.22 The Pharmacy here is tops! The pharmacy manager assisted me thru a rather frustrating encounter with what used to be Affinity (good) who is now Molina (ugh). The ridiculous runaroud, dropped called and required 8 tries to get an OP that wouldn't just hang up...not to mention a procedure that is foreign to basic Pharmacy protocols...and this CVS Manager (name starts with an M) fought thru the bureaucracy in an attempt to get this kid her much needed meds. UPDATE: She did it! M got the basic info we needed to get this child her Rxs. Awaitng for them to fill it atm.