A community that truly cares. From independent living to long-term skilled nursing, an amazing…read morecommunity in a great location, with an amazing team of people who care and want to provide the best care possible.

great place. I love to visit and talk to the other old ladies they are so fun #goals. the painting…read moreand Pinot was great and I appreciate Amanda and all the people there for what they do. absolute angels

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

I should have read the reviews before I entered the facility. The only thing good about this place…read moreare the PTs and some of the OTs. I don't use speech therapy, so it is unfair for me to review them. However, I try to eat, but have found that te food is inedible. Worse than the worse, I have lost wieght while here, when the goal is for me to gain wieght. Kitchen staff, including the kitchen director are unresponsive. I do beleive that the techs do all they can and all of this falls on the kitchen. To say that the portions are small is a vast understatement. Althoughit is on the order, I never get my oatmeal( I hvae to ask my tech for it)along with about three tablespoons of crumbled eggs(if that much), single slice of bacon and toast or some sort of bread. ALL OF IT COLD! NOTHING WORSE THAN A COLD MEAL! I have found that they are consistantly waiting on the pharmacy to get the properly prescibed meds and are unable to adequatly explain what it is they are giving me. Therefore, I am always skeptical that I am receiving the proper medication. I know I should leave,but I feel that the insurance is going to give up soon, at which time I'll file a formal complaint. Kowing what I do about health insurance, the only way to faciltate change in a facility this badly managed, is when the carrier gets enough comlaints, they will do an investigation and possibly stop payng submitted claims.

My grandfather died in this facility. If you love your family member you will not put them in this…read morefacility. Most of the workers are not actual nurses, they are CNAs who have no idea what they are doing. Most were very rude or dismissive. My grandfather's leg was bleeding because he was on blood thinners and they gave him a tiny bandaid... another time he fell out of his chair and called the front from his cell phone multiple times and pressed the button. No one came. When she finally did she said she was in another wing, it was over 30 mins... There were also multiple patients there who ask for help and no one comes. I had to help a gentleman on our wing with his oxygen because it was twisted in his wheelchair. We also had asked for towels so we could bathe my grandfather and the CNA gave us full access to a room that holds the medicine and supplies, but no towels. I pray this place closes.

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

Awesome group of people. Dr. Peralta, is an exceptional doctor. Vince the Chaplin always brought…read morecomfort and peace to my significant other and I. Lauren the Social Worker was always on top of everything and so caring towards us. The nurses and cna (s) were always loving towards my significant it touched my heart. We were blessed to have Compass Hospice get us through a difficult time. God Bless You All

From the owner: The mission of Compass Hospice of Dallas is to participate as an active part of the community, in…read moreproviding and continuously improving the home health care needs of the patient by delivering value driven, high quality compassionate care.

The staff of Treemont Nursing and Rehab Center are truly the outstanding part of this organization…read more I have had two relatives I care for (my Grandmother and my Aunt) stay there during the last year of their life and really cannot say enough good things about the staff and the administration. They call all the residents by name and/or nicknames the residents like and show them love all the time. Like many elderly people with chronic or terminal conditions, my relatives were not always kind to the staff (my Aunt actually tried to bite a couple), but the staff never let that effect how they treated my relatives. Plus, and this is really important, they we kind to us at every turn. They also made sure to keep me informed about everything that was going on and what I might need to expect "next". They have a number of activities for the residents to attend. While they encourage residents to attend, they do not force them to attend. My relatives and I really appreciated that. It is a somewhat older building, but it was always clean and there was no unpleasant smell, which I sometimes experience when visiting similar places. One draw back of the older building is that the bathrooms in each room are small and do not easily accommodate wheel chairs. That needs to be addressed. I would be very comfortable having another relative live there.

After a rocky start with weekend staff, things settled in and my girl friend enjoyed her…read morepost-surgery rehab experience. She looks forward to returning after next surgery, in 10 days.

This facility locked us out and threw our belongings into a dumpster during our approved move out…read moretime. I have been sleeping on the floor for two months now with terrible arthritis because I don't have a bed. Medication, durable medical equipment, clothing, jewelry from my deceased mother, my computer, food, furniture, everything, in the trash and all because Maddie, the housekeeping manager, acted on her own and against company policy after being informed that we still had time and we were not finished moving. I cannot believe someone could be so cruel working at a place with such a vulnerable population. I am hurt beyond words. Neeli Smith, the director, is very sweet and she apologized for Maddie's actions and couldn't understand why she would do such a thing when the policy is clear and it was definitely violated. The company offered $1000 to replace my computer but nothing else and I refused their offer. When I refused their next offer of $3000, the asset manager asked how I was going to pay past due rent. I thought that was incredibly unprofessional and shows me that the safety of residents isn't their concern. I have tried to work this out but have been left with no other choice but contact an attorney. It's a sad situation. I am left to suffer over one employee's very bad decision and she goes on to work at the Emerson.

My mother-in-law lives in the independent living facility here and loves it. She tells us you'd…read morehave to make an effort to be bored here. Staff and residents have been friendly and welcoming. The front desk staff recognize us when we visit and always give a friendly welcome. They have movie nights, happy hours, games, excursions (to the theatre, the fair, Hamm's Peach Orchard), and parties for the residents. There's even a shuttle to take residents to Target and WalMart or other locations nearby.

Had such a disappointing day with this company. The recruiter called me while I was in the patients…read morehome to tell me that the parents wanted a Spanish speaker. The recruiter then asked if I would train my replacement. How would that make you feel? This is a complex patient and a graduate nurse should not be caring for anyone with the acuity this child has. I have been an RN, BSN since 1991. It was VERY unprofessional for Ernesto (recruiter) to drop this bombshell in my lap while I was in the patients home. He should have spoken to me when he knew I wasn't there. If this was an isolated incident I would've been gracious and moved on, but this has been the rule and not the exception with this company. That send you on "meet and greets" that are dead ends. Shame on you MGA

From the owner: MGA Homecare proudly serves the Dallas and Addison communities with compassionate, high-quality…read morehome healthcare for children and adults. Our skilled team of nurses, therapists, and caregivers is dedicated to making a meaningful impact in the lives of local families. We're hiring in the Dallas/Addison area -- apply today and help us bring comfort and care to those who need it most.

If you actually want support during the time your love one needs hospice care, steer AWAY from this…read morecompany as much as possible. My dad spent almost 2 weeks in hospice care at our home under the care of Elara Caring. I can write an entire book on all the miscommunications this company had leaving the care for my dying father to be left in the hands of his wife and children without the supplies we needed, the equipment needed, or the guidance we needed. Here are just a few of the issues we had: 1. We informed them of the supplies that we needed diapers, bed pads, wipes, etc... on the first day of hospice , we called almost every other day asking where the supplies was and we were told each time the supplies would be delivered that day, only for it not to be delivered. After a stern call on the day my dad passed (2 weeks later) and asking to speak with an administrator because we still did not have the supplies and we had run out of what we purchased from the store, the supply order finally delivered 2 hours AFTER my dad passed away. 2. We informed them of the downturn my father had at 7:30am and asked that they send over liquid medications instead of pills because he was no longer able to swallow the pills. We informed them that he was extremely uncomfortable and moaning nonstop so we needed these drugs asap because we felt he was in a lot of pain. Because of the drastic change in his behavior and the extreme amount of pain he was in we asked for a nurse to come by and help with the scheduling of the meds to help make him comfortable. We were told they would have someone there asap and they would get the meds delivered to us immediately. 3 phone calls later that same day, we were told "oh we should have called you earlier and let you know we can't get those drugs in liquid forms but we were busy so we need to teach you how to make a paste with the drug. They did say they could get more of the morphine in a liquid form so we did finally receive the meds at 4pm that afternoon. It took them over 8 hours and 3 phone calls to get him the meds and also never sent a nurse to help us in getting him comfortable. 3. The day before my dad passed a nurse aide came by to bathe my dad, she informed us that we needed to have a nurse evaluate him because at this point in time the nurse should be coming by daily. So we called again to see if we could get a nurse to come by and stated that even the nurse aide stated we needed to have a nurse come out. The response we got was "it isn't the nurse aide's job to evaluate a patient and it isn't her decision of when a nurse should come out." They did agree to send a nurse out that day but of course no one showed up. The next day I called and asked to speak with an administrator because we still hadn't received the supplies we needed and we couldn't get a nurse to come out to see us. The administrator did listen to my concerns and did attempt to take care of them. I did finally get a call that a nurse was headed my direction but it was too late, he had already passed. The only reason I did not give a one star is because the actual nurses/aides that would show up had great bed side manner and treated us with compassion. It is extremely unfortunate that the call center you have to call into consistently does not pass along the needs of the families. We felt completely alone and stressed out the entire time because we did not have the support or guidance from this company. You couldn't trust anything they said they were going to do and it took multiple phone calls to get anything you may needed. With all that said, do not go through what we went through when taking care of your loved one in their final days. Find a hospice care company that actually cares about their patients.

Run away from this company! It is one of the most neglectful agencies I've ever used. I cannot get…read moreout of bed without help. When my attendant didn't show...they left it for me to find a replacement. They sent a replacement once (in six weeks). No floaters and No one from the office ever filled in. When I had a catheter mishap and desperately needed a shower. No one came. Christy didn't even call me back. My supervisor, Cheryl, stopped answering my texts. Once again, I was on my own. When Amerigroup insurance switched my agency, they alerted Elara Caring. They refused to come out the last week.

Higher Standards and Marcus and Tina took care of my husband's needs totally. They send Antonio,…read morephysical therapist to work with my husband who couldn't walk after a head injury. Antonio got him up and walking with a walker in a short time and worked with getting him stronger. He loved working and joking with Antonio every time he came to our home. Thank you Marcus and Tina. R Galvin

excellent care! put CNA Brittany is amazing! they make scheduling very easy. The company really…read morecares about giving the most consistent patient care to your loved one.