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    Signature Pointe

    2.7 (38 reviews)
    Open Open 24 hours

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    Husband's bed he was laying in before going back to hospital

    Had to go to facility atv10pm at night Either no one answered the phone and was automatically hung up on 3 out 14 calls that thru to nurses desk were not answered either Had to knock on the door bc the lady at desk that came from the back would not acknowledge me Went to 4th floor and found my husband confused incoherent and bruised on his forehead. There was also poop on the wall after he had to get himself up after the fall Not notes of what happened in his record Told nurse to call 911 When was put on the gurney his bed was soaking wet They were suppose to make him strong not weaker Well the hospital said he was lucky I went to check on him High ammonia levels and pneumonia They saw that he was not ok To find him in his hospital gown, I guess they got him ready NOT He could have went into a coma I knew something was not right If this happens to you GO TO THAT FACILITY but not this one They should have called 911 themselves DO NOT PUT YOUR LOVED ONES HERE

    Employees at the pointe

    I love working here and the care we give our patients is extraordinary. We get extreme training on taking care of our patients and how to work together. Most of our patients are happy and achieve their goals while most of us employees get a sense of fulfillment with seeing a smile from our patients every day. The building has had some renovations I love seeing the outcome. Our benefits package is great and better than before. #happyemployee#.

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    2 months ago

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    5 years ago

    Moved my Parents into Assisted Living a few months ago. The staff has been exceptionally nice, knowledgeable and genuine.

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    12 years ago

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    Ask the Community - Signature Pointe

    Review Highlights - Signature Pointe

    What has made it worry free is Adam Koll and his care team that has provided a loving and caring environment for our Mom.

    Mentioned in 3 reviews

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    The Preston of the Park Cities - Assisted Living Apartment

    The Preston of the Park Cities

    5.0(2 reviews)
    5.9 mi

    I first reviewed this assisted living and memory care facility almost 4 years ago when it initially…read moreopened under the name of Harbor Chase of the Park Cities. Since that time the facility changed management & became The Preston of the Park Cities. My mother has been a resident since the place first opened as Harbor Chase. The place is gorgeous and they are far more creative with their food and menus than any other place we initially looked at. Although there has been turnover in staff over the years, the best key players on staff stayed & have become real assets to the place. When Covid hit we were tremendously concerned about how this would be dealt with and how the residents would be protected. Watermark, who is the management company have done a phenomenal job handling the pandemic and keeping residents safe and their families well informed. The staff & residents were fully vaccinated by late January. Finding a great place for a parent, spouse or relative who needs assistance can be a very trying time in everyone's life. You'd be hard pressed to find a better place for them than The Preston of the Park Cities.

    My father lived his last few years here. We got to know the staff and nurses and they were always…read moreso very kind. He was always well cared for. This is a wonderful place. The facility is upscale. They know the residents and show so much grace and respect. There is always activity - singing or shows. When it's time for a facility like this you want to trust that your loved one is happy and safe. This is a wonderful choice.

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    The Preston of the Park Cities - Sherry Lane Bistro

    Sherry Lane Bistro

    The Preston of the Park Cities - Craddock's

    Craddock's

    The Preston of the Park Cities - Assisted Living Apartment

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    Assisted Living Apartment

    The Reserve at North Dallas - Apartment

    The Reserve at North Dallas

    2.8(5 reviews)
    2.9 miNorth Dallas

    Needs a lot of improvement. The meat dishes are tough and sometimes hard to cut with a knife…read more Many times the food is cold and limited choices. The bus for residents is broken and been not in use for weeks. Apartments having A/C units break and residents have no air condition for days. Elevator 4 has been broken for weeks. The staff at front desk and housekeeping are very friendly and do there best. It seems there is no leadership to get all the problems fixed. I hope Senior Living can make some changes and get the problems fixed.

    After checking out pics online, I thought it was a good place to go. So I went with my buddy to…read morecheck it out and (the only reason it's not one star) is because of Nikol, she was the absolute sweetest. However, after some issues we had, we were told to get said issue fixed and then we can move in. But after almost 2 weeks of me calling and emailing and getting NO communication back, they went ahead and leased the unit I was in the process of getting. Yvette was trying to take over our lease and it resulted in Nikol not getting paid for touring. Long story short, avoid this place unless you actually enjoy being blatantly ignored. (Plus they obviously don't care about quality of their work, when touring the apartment, while it was nice, you could tell the quality of the work was dog doo-doo. Painted over nails as if the piece was all one, broken sliding glass door, etc. just avoid. Except Nikol, you were great

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    The Reserve at North Dallas - Sitting Room

    Sitting Room

    The Reserve at North Dallas - Apartment

    Apartment

    The Reserve at North Dallas - Lobby

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    Lobby

    The Monarch at Richardson

    The Monarch at Richardson

    5.0(2 reviews)
    4.7 miNorth Dallas

    My mother, Ann Gann, was a guest at a monarch until the end. I believe the employees and leadership…read moreperformed in a professional loving manner with my mother and all family. I did not understand my mother's condition and often blamed the staff for what I could not grasp. Ashley, Kim, Vicki, Nancy, and others took a lot of abuse from me because I did not understand. These people, and others, deserve my apology; I am sorry for several negative comments. I now better understand the dementia situation. I now understand the team at Monarch had a grasp on my feelings before I knew what my feelings were. This is a great place for loved ones. I highly recommend The Monarch. Thanks to all at The Monarch. You are all great care givers and educators. God bless you all. Chris Gann

    My family was so impressed by the compassion shown by everyone at Monarch during our very raw and…read morerecent experience there. We moved all our mother's furniture and items into Monarch in the midst of her taking a decline in health, going from her Independent Living apartment to physical Rehab facility to UTSW Clements in 5 short weeks.. She never got to see her new apartment as 2 weeks into what would have been her first month at Monarch, she had to be transferred to TBoone/Faith Hospice. Since she was paying both for her last month in the IL Apartment, plus Monarch, we asked for some financial refund consideration from Monarch given that Mom was unable to move in (in fact she passed yesterday, 12 hours after hospice). We can't thank Monarch enough for how reasonable, compassionate, and caring they were toward her situation (and of this writing they don't even know she's passed). They agreed to do something for us in terms of a credit consideration that was most appreciated and above-and-beyond. These are good people running Monarch. We so wish our mom would have agreed to move sooner as she would have thrived here.

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    The Monarch at Richardson
    The Monarch at Richardson
    The Monarch at Richardson

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    Signature Pointe - skillednursing - Updated May 2026

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