Wow! We had an appointment scheduled. We arrive hit the buzzer several times. Finally get buzzed…read morein. Drive to the front door and again hit the buzzer several times before someone came and let us in. They got me a wheelchair and hurriedly showed me around. Didn't see where I would eat or the pool. Didn't know there was one until I looked on YELP. Very disappointing despite the recommendations!

The Legacy Midtown Park is a wonderful place to live. This review is based on having lived here for…read morealmost 2 years. Good facilities and a very congenial residence.

Needs a lot of improvement. The meat dishes are tough and sometimes hard to cut with a knife…read more Many times the food is cold and limited choices. The bus for residents is broken and been not in use for weeks. Apartments having A/C units break and residents have no air condition for days. Elevator 4 has been broken for weeks. The staff at front desk and housekeeping are very friendly and do there best. It seems there is no leadership to get all the problems fixed. I hope Senior Living can make some changes and get the problems fixed.

After checking out pics online, I thought it was a good place to go. So I went with my buddy to…read morecheck it out and (the only reason it's not one star) is because of Nikol, she was the absolute sweetest. However, after some issues we had, we were told to get said issue fixed and then we can move in. But after almost 2 weeks of me calling and emailing and getting NO communication back, they went ahead and leased the unit I was in the process of getting. Yvette was trying to take over our lease and it resulted in Nikol not getting paid for touring. Long story short, avoid this place unless you actually enjoy being blatantly ignored. (Plus they obviously don't care about quality of their work, when touring the apartment, while it was nice, you could tell the quality of the work was dog doo-doo. Painted over nails as if the piece was all one, broken sliding glass door, etc. just avoid. Except Nikol, you were great

I first reviewed this assisted living and memory care facility almost 4 years ago when it initially…read moreopened under the name of Harbor Chase of the Park Cities. Since that time the facility changed management & became The Preston of the Park Cities. My mother has been a resident since the place first opened as Harbor Chase. The place is gorgeous and they are far more creative with their food and menus than any other place we initially looked at. Although there has been turnover in staff over the years, the best key players on staff stayed & have become real assets to the place. When Covid hit we were tremendously concerned about how this would be dealt with and how the residents would be protected. Watermark, who is the management company have done a phenomenal job handling the pandemic and keeping residents safe and their families well informed. The staff & residents were fully vaccinated by late January. Finding a great place for a parent, spouse or relative who needs assistance can be a very trying time in everyone's life. You'd be hard pressed to find a better place for them than The Preston of the Park Cities.

My father lived his last few years here. We got to know the staff and nurses and they were always…read moreso very kind. He was always well cared for. This is a wonderful place. The facility is upscale. They know the residents and show so much grace and respect. There is always activity - singing or shows. When it's time for a facility like this you want to trust that your loved one is happy and safe. This is a wonderful choice.

My mother was a resident at Tradition Prestonwood for about three years, primarily in assisted…read moreliving, then in memory care for the last four months. Most of the caregivers were wonderful people. The problem with this facility is the administration. Communication is horrible. As a family member it's never clear who to call for what issue. But worse is the significant turnover at the admin level. We went through three different directors of healthcare, three assistants to that role, two directors of memory care, and multiple other administrative position changes. I raised my concerns - we'd have "team meetings", but things would not improve. And just when I thought I had a good go-to point person I'd learn that that person left. I finally moved my mother to another (smaller) facility, and it's been night and day - SO much more attention and better communication. The Tradition also passed along huge rent increases every year. A modest rent increase may be reasonable, but these were huge - well beyond inflation. The whole operation makes the customer feel like just a "number" on a spreadsheet . . . it's all about the profit. They nickel and dimed on little things like a meal to the room, or one more medication beyond a given tier. Just felt heartless. Again, not the care givers themselves, but the management.

My mother passed away five years ago. If I would have never met Amy, she would probably still be…read morealive. How do you go behind someone's back and stick their mother in a fourth floor apartment when she is afraid of heights? Id give this place zero stars if I could. I just saw my sisters kids for the first time in since my mothers funeral because my sister blames me for what Amy did. I miss my mother and Amy could not care less.

This is in regards to the posting from a couple of days ago regarding Sunrise of Hillcrest at 635…read moreand Hillcrest. This has to be a boguss posting because I have recommended this community to dozens of people and know the Susan this person was commenting on. Susan respects ALL people and would never says the "n word" and would never refer to gay people as "you people". Never. It is a shame that a disgruntled employee or anyone else who has an issue with someone, would post an untruth about someone this way. Susan has the respect of her residents, their families, her employees, as well as, healthcare vendors in the community. There is no one that I would trust more to take care of my Dad or any other person I care about than Susan and her staff at Sunrise of Hillcrest. ~Rev. Angela Campbell

From the owner: At Sunrise on Hillcrest, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Prestonwood CCourt a Assisted Living and memory care in Plano offers fantastic resident-centered…read morecare in a warm, nurturing and supportive environment. The leadership and care teams are tenured and find joy in helping seniors live fully. It's a wonderful, professional and caring place! There are activities, discussion groups, events, exercise classes, various therapies available, Men's Night and much more!

Good staff, good food. rooms are a good size. weekly activities and plenty to do.read more

My wife has been at Arden Courts of Richardson since April, 2019 after researching many memory care…read morefacilities in DFW. This is by far the best place for her for many reasons. Her room is comfortable and inviting and meals are excellent. The staff including caregivers, medical and front office are professional, friendly and effective at their jobs and the facility management team has ensured an ongoing friendly and effective culture.

From the owner: Memory Care is all we do. We know. We understand. We can help.read more

The Tradition Senior Living is a wonderful place for aging parents to live! My parents have lived…read morehere for two years now at their newest property at Greenville and Lovers Lane in Dallas. I visit them often there and have seen firsthand what a quality, clean, beautiful and friendly place this is! They have really enjoyed the various events/ outings, the food is amazing and the accommodations are first rate! Highly recommend!

Both my mother and my mother in law live at The Tradition at Lovers Lane. Both my husband and I…read moreare very pleased. Our mothers are pleased as well. Both of our mothers have lived at The Tradition for over four years. This retirement community is very well run, has excellent staff, lovely apartments, attentive maintenance, very good food and a lovely atmosphere in all the common areas. Both of our mothers lives in independent apartments.

READ THIS REVIEW!!!! Best place for your parents! Hands…read moredown! My parents have been at The Forum for years. They started out in IL (independent living) and 3 years ago we lost Dad and Mom moved into DL (dependent living). All buildings are connected so Mom gets to see old friends at Sunday Brunch. (She is 93 now.) She has made many new friends in the DL building who are charming and so nice to her. I'm writing this because over the last 5-6 months I've been joining Mom for Happy Hour and have gotten to know her friends. I can't tell you how many stories I hear them share about other facilities in Dallas (Austin and Houston too) about how bad the food is and how they themselves (or friends) are ignored and not cared for. They told be several times that when they tell people how awesome everything is at The Forum... their friends don't believe it!! LOL, LOL. Well... it's true! Yes, I confess I take Mom to Sunday Brunch so I can get one of the best omelets in Dallas (in the IL building) and the rest of the food is so nice. My sisters take guests and we always celebrate birthdays and holidays at Sunday Brunch. Enough about that. Let's get to the brass tacks. The staff is probably the best I've ever encountered. If I'm with Mon and she has an ache and needs some Tylenol, I call the front desk and the nurse brings it to her within 15 min or so. VERY RESPONSIVE!! (Abbey is so awesome!) Mom has a Help Watch on her arm and can press the button and help comes immediately. As well, the staff will call me with every incident (like sliding out of her chair, etc.) Major or minor - they update the family immediately. AWESOME! Ok. So you are looking for a place for your parents. Absolutely check out The Forum. Have frank and direct conversations with the staff who show you around (and see if you can pay to sample the Sunday Buffet!!) Our family has so much peace knowing even the cleaning people care about a quality job and if they observe anything that needs attention - they alert the right people. I personally feel indebted to The Forum. THANK YOU ALL FOR TAKING SUCH GOOD CARE OF MY MOM!!!!!!

My parents moved in a few months ago. Manuel Ruiz had been absolutely amazing. He helps them with…read moreeverything ! He's patient and kind and has a fantastic attitude! We are also beyond grateful for Connie. She is on top of all their care and overall health. Her communication is perfection! The forum is an amazing place for aging parents.