The guy cleaned my furnace. I asked for the 'eficiency' report you always get. Got promise he…read morewould send it from the office. A month later, after reminder, got promise to send it "when I get around to it." I asked a third time, about 2 days later was told "it's in the mail." It never came.

J&J installed a new indirect hot water tank to replace two electric hot water heaters and added 2…read morerecirculating systems. It required a lot of work but was done meticulously, on time and with minimal disruption. They even fixed items that were not done correctly previously. Very pleased.

We have worked with J&J Plumbing since they formed their company and worked on our last three…read morehomes. They have always been on time, on budget and great to work with. A great team who make you feel like family. If you are thinking of using J&J and would like a reference please contact us. Jacklyn and Lynn

These folks are fantastic. They are so responsive, friendly, funny, talented and reasonably priced…read more They are a joy to work with!

Always show on time & do a great job. Only company I use. They have been servicing Niantic for…read moreover 5 years. Must be doing something right.

EXCELLENT Service! They respond promptly, send out professional repairmen, and follow up! They…read morereally care about their customers. I highly recommend them! The men I've met are Joe, Jared and Sean. Great job!!

I had a terrible experience this year since Bartol merged with Nero. First, I was not informed that…read moreI would be charged a separate and equal A/C inspection fee for each of 3 mini split and conventional AC unit, even though it was all done during the same visit. The first technician only cleaned the filters on each of the three units, charging me $175.00 for each unit: something I could easily have done myself. When I asked if they were going to do a pressure check, check the output temp etc, the things done at my Florida home during the checkup (for 1/3'd the price) I was advised that this would constitute a service call and would cost even more. I did call the service manager who advised me that that was not the case and he/she would send out a different service tech to do the work properly. This, required me to be present for a second morning, an inconvenience for which I was not offered any discount. If I had not been present, or known what a proper service call consisted of I would have not gotten an appropriate service which could result in a failure. Look Elsewhere for getting service: I will be...

Benvenuti has always been great to do business with. We are on automatic delivery for oil, and it…read morealways gets delivered on time. And today we had another in a series of excellent annual A/C service provisions. This year it was Jeffrey, another outstanding tech, really great, very knowledgeable and efficient. Many thanks to Ryan the service manager and to all the Benvenuti team.

I have dealt with this company for over ten years. They installed an entirely new heating system…read morein my house. Great service people, great communication and great oil prices. I really value having an oil company like this.

These guys are great. I called in the morning; he came by in the afternoon and fixed the leak the…read morein propane plumbing right then. Very professional, courteous, friendly and knowledgeable.

They did what was needed with no hard sell. Even returned when same issue occurred next day…read more Thank you

Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !