Definitely not happy with how this company does business and will not use them again. A 3 because…read morewhen the right countertop was finally installed it was fine. However the wrong countertop was delivered the day of my second install date. Not sure how the wrong countertop was cutt when I went there and selected the one I wanted. Secondly the cutt made to my pipes for the sink to fit was cutt too deep, I had to go yet another day without a sink because the plumber needed to do additional work due to the cutt. But hey it's not their problem because they're not plumbers. Between my sink being cracked mysteriously, the wrong countertop being delivered and my pipes being cutt too deep. And for all that no discount on the cost. It's safe to say I will not recommend this company. Apparently they are careless on small jobs. That's the taste left in my mouth by this experience.

I definitely recommend Granite Masters, I'm very happy with my kitchen countertops. They are really…read moreprofessional, they even clean up when they were done, and picked up some trash that the gabinete guy left..

The Floor Center contacted me and explained the process. That helped me place a new order which was…read morehandled quickly and efficiently Thanks floor center.

Exact same experience as Robert above. I made an order. Got a confirmation email and web site. I…read moreemailed twice with no response. 10 days later I called to find out what was happening. They said the tile was discontinued. I asked when they told me that and they said they didn't. Wasted 10 days now my shower won't be ready for when the kids come home. I'm furious. The support person treated me like I was stupid for expecting them to tell me it was discontinued.

The Mall of Georgia Floor & Decor is great! Expansive products at great prices, but the secret…read moresauce is the service! Specifically, Rachael Scott, Pro Premier Manager. Anything I wanted or needed and the answer was, "Done!" She made everything seamless and easy! Cannot thank her enough! Wow! Will always go back to her, for our needs. Thank you Rachael!

The personal service provided by Pamela M of the design team was wonderful. Her taste in design and…read morecolor was on spot. This is the second project she has done for us! We will use her and only her in the future!!!

I was asked to pick out tile, fixtures, and cabinets from a list of vendors. I had initially…read moreselected grey cabinets, but called the vendor back to change my preference to white. I used white cabinet samples to compare to the countertops during selection. The work was done quickly at first. Demo took a couple days with the owner and one worker. When it came time to install the cabinets, they had ordered the grey color cabinets. When I called the vendor to confirm my color choice, she informed me that ARJ had never placed an order with them. The cabinets (and presumably the tile as well) must have been ordered from some alternate vendor. ARJ fought with me to insist that the grey cabinets were fine and looked good. I had to insist that they install the cabinets that I selected. Because the shower pan installation didn't account for the lip of the shower bench, the bench installation was done by cutting a notch out of my doorframe to accommodate. When I insisted this be corrected, the bench was cut down smaller and the notch was filled with silicone caulk (which shrunk upon drying). The mosaic tile used for the shower pan floor and on the walls was uneven and poorly cut and installed. ARJ blamed this on defective tiles from the manufacturer and insisted that this could not be avoided. No spacers were used on the mosaic tile resulting in uneven and jagged lines. Tiles were chipped and cracked during installation. There was a film left from the grout which has stained the tile floors. The wall tile and shower tile are still covered with a film. The light fixtures that were installed were not even centered above the sinks, and when I asked to have this corrected, ARJ suggested just moving the mirror over (even though this would also be off-center with the sink). I asked ARJ for an itemized invoice for the cost of materials numerous times and they never provided one. I was charged over $5,000 for materials (tile, cabinets, and countertops - fixtures were purchased personally). When confronted with the issues, ARJ argued that the work was fine and that the damage to the tiles was hardly noticeable, especially if you stood back from the walls. I insisted on receiving an itemized invoice because I feel certain I was overcharged for the materials (including the tile that was damaged).

From reading reviews, I believe ARJ Remodeling likely does great work. However, I'll never get a…read morechance to experience their work because of the way they handled canceling their appointment with me to give an estimate on an entire basement renovation. On Friday at 6:30 PM, I was able to line up an appointment for their estimator to arrive at our home the next day (Saturday) at 4 PM. I rearranged my day on Saturday to make sure I would be there when the estimator arrived. At 3:21, the estimator called my cell phone and left a message. He called again at 3:25. At 3:30, I received a text asking if I was home and then another text that said my appointment was canceled due to no response. During these 10-15 minutes, I was on a treadmill running, so I did not have my phone handy. Honestly, I could have been doing a lot of things and not had my cell phone handy... reading a book, working in the yard, playing games with my kids, etc. If I had been told by ARJ Remodeling that I would receive a phone call or text 30-45 minutes prior to the appointment and that if I did not respond, the appointment would be canceled, I would have made sure I had my cell phone handy. However, I was never told this important fact. So, when I got off the treadmill at 3:35 to make the 5-minute ride home to be home 15-20 minutes before the appointment, I picked up my phone and saw the text that my appointment had been canceled. I texted back expressing my disappointment and received a text that stated: "That's not good you did not answer even text at 3:30." Read that text again... notice it is my fault the appointment had been canceled. I was irritated, so I called and said: "Wow, that's a great way to lose business." I admit this was not the best way to start the conversation. At the same time, the young man who answered the phone immediately put the blame on me (as he did with the text). He explained, in a verbose manner, that it was my fault that I did not answer my phone and that his estimator didn't want to drive 30 minutes to an appointment if I wasn't going to be there. I mentioned we had just made the appointment a day earlier, that I keep my appointments, that I was never told I needed to answer a phone call before the appointment to confirm I was there, and that if I had been told this fact that I would have made sure I had my phone handy. The young man barely took a breath before he started explaining again that the problem was that I didn't answer my phone. This is when I decided to hang up. Never once did the person answering the phone say, "We are sorry we canceled your appointment" and there was no apology for any misunderstanding, even though I stated that I had rearranged my entire day to be available for this appointment. Here's the kicker... I'm getting 2-3 estimates, which is what most people likely do for a big project like this one, and ARJ was the company I was leaning towards hiring because their online reviews are strong. Obviously, after the way I was treated as a potential customer, I won't be doing business with them. With that said, my disappointment is not just with the way I was treated as a potential customer. I'm also disappointed that ARJ is out of the running for this project because, as stated in my first paragraph, it sounds like they do good work. One final word. Please feel free to check out my other reviews. At the time of this review, I have left 14 other reviews -- 12 5-star reviews and two 1-star reviews (one which was updated to a 4-star reivew). I don't like leaving negative reviews and rarely do, so for me to leave one means something.

We ordered carpet and vinal planks for our entire house. Hana came to do the measurements, showed…read moreus examples at the store and had excellent ideas! They were very reasonable and the service was the best! Hana Nutty was professional, knowledgeable and detailed with her explanations! I highly recommend this place!! Should we need them for future needs (they do other stuff like showers, kitchens etc) they will be my goto for sure! Love my floors!!

We redid the flooring in our entire home... wood flooring and carpeting and couldn't be more…read morepleased with the result, thanks to the expertise and excellent service from Jonathan Waller at Hillman Flooring. When an issue came up with the carpeting, Jonathan went beyond the extra mile to accommodate us and correct it . We appreciate his patience and knowledge when it came to quality and service. We are very happy customers and highly recommend Jonathan and Hillman Flooring

Great customer service! They are available to help at anytime during the sale, delivery,…read moreinstallation, and afterwards. We had a slight issue after the install, and the owner called us to straighten the situation out. He could not have been more professional and understanding! I have recommended them to 2 friends so far, and I will continue to do so!

I was trying to use a tile place that was within a mile from my home as I thought it would be so…read moreeasy. However...it turned out to be a nightmare that is not worth explaining. One day I looked on the internet and found several companies that I decided to try. Legacy was the very first one we went to. I spoke to a young girl by the name of Val. She was young but...she was so professional and so knowledgeable about the kinds of counters that I was looking at. We walked out of legacy and I was so impressed with Val that we didn't look at the other places I had listed. I was 100% happy with the service the company gave me. There isn't one moment I had a complaint with anything in the process of having my kitchen updated. I give Legacy not a 10 rating but a 110+ rating. Also, I would like to compliment 'Val' on her outstanding marketing talent with keeping in touch with me and also the fabulous work crew that came to my house daily. I recommend this company completely!!!

We always get the best customer service here. Arvell has helped us on several occasions and is…read morefriendly, knowledgeable and very quick to assist. The stock is turned over quickly and there are SO many options to choose. The prices are spectacular and almost can't be beat! We want to personally thank Arvell for all his assistance and kindness! He's a great employee and a keeper for sure!

great store! love the employees. Selection of holiday decor…read moreis always fun and has a great selection. Household items are reasonably priced.