Yesterday at Napleton River Oaks Cadillac, I bought my first car of my life, a used 2014 Cadillac…read moreATS. As an international student I had to ask A LOT of questions (I almost felt bad that I had to make so many calls to ask questions) as I did not know any process of purchasing car in United State. However, Mr. Tyler W. Brown, a Car Dealer at River Oaks, made my car buying experience really easy as he tried his best to answer every single questions that I had. I was really worried that I might not get the best service as I'm a College student purchasing a used car, but I was treated really nicely from all the staff at River Oaks.

I came here to have my car serviced. I always bring my vehicle here for the oil change. This time I…read morecame for brakes. The service and communication in regards to my vehicle was good. I had an oil changed and the brakes repaired. At the check out time sticker shock, I was presented with the 4% service fee because I chose credit to pay. I was livid because I was not aware of this fee. This is the place I have been coming since ownership of my vehicle. One I feel as though this fee could be incorporated in the price and tell me we offer discounts if you pay cash. Second because you say this is a new processing fee then make sure customers are aware before they agree to service not after. I was very upset. I see this happening in many business and the customers aren't aware. Many people don't complain well I am that one. If I decide to return then that's my choice and I am now aware of your 4% fee. You didn't even offer rides to home within a certain mileage range or a vehicle. I spent extra on Uber and service fees. It may not seem like a lot to you the owner but it is to me. I don't like your policy and I would say hidden. Very angry

This place is fantastic! The entire team was amazing. Bobby is very knowledgeable and genuine, and…read morereally cared about me and my car. The mechanics were all super helpful, and sent updates with photos. They got me in and out in one day. Typically when I go to dealerships or other shops, they have to order a new tire that takes at least a week to come in. But they ordered my tire and had it ready the same day! Truly amazing people, and very trustworthy.

I brought my Honda Accord to City Tire & Auto Repair for a timing belt repair. About a year later,…read moreI started experiencing symptoms similar to what I had before the original work, and I'll be honest, I was fully prepared for a difficult conversation. Anyone who's ever taken their car to a new shop knows that uneasy feeling of not knowing what kind of integrity or accountability you're going to get. What happened next completely changed my opinion of what an auto repair shop can be. City Tire & Auto Repair handled the situation with professionalism, honesty, and a level of integrity that honestly exceeded my expectations. There was no argument, no runaround, no excuses. Instead, they stood behind their work and showed a genuine commitment to doing the right thing for their customer. Their dedication to the quality of their work and the excellence of their service is real, not just something they say. You can tell they care about their reputation and, more importantly, about the people who trust them with their vehicles. It's rare to find a shop where you feel confident walking in and even rarer to find one that earns your loyalty after a tough situation. These guys did exactly that. City Tire & Auto Repair will be my shop from now on, and I highly recommend them to anyone looking for honest, dependable, high-quality automotive service. If you're nervous about trying a new mechanic, this is the place that restores your faith.

My car was towed to this mechanic because it wasn't starting. I specifically told him about a hole…read morein a coolant pipe that needed to be fixed, but that issue was completely ignored. Instead, he charged me for a timing cover--something I never asked for and that didn't address the actual problem. After keeping my car for weeks, he didn't do anything to get the engine running. When we finally got the car back, we realized it had been completely dismantled. As you can see in the photos, nothing is connected, spark plugs were left in a plastic bag, and he even left one of his SHOP RAGS INSIDE THE ENGINE. This is NOT how the car was brought to him. Unfortunately, I wasn't able to inspect it right away because his shop hours were during my work hours, and all of our communication was over the phone with my girlfriend. We paid over the phone by giving him my card number for manual entry, trusting that he was being honest. Looking back, there were red flags--weeks with no updates, delays before he even looked at the car, and Bruno's attitude on the phone. Because of all this, we decided to tow the car elsewhere for repairs, and that's when we saw the condition it was in. My car was returned in WORSE condition than when it arrived. We ended up getting the engine replaced with a different mechanic and had a MUCH better experience.

European Cars Of Evergreen Park always get the job done They have amazing customer service and…read moreprices are really reasonable.My son Volkswagen drives just like new again.I highly recommend European Cars Of Evergreen Park. Thanks Mr.Bruno and staff for your help

I have been taking my cars to VIP for many years .. Mark and his crew are amazing! I always feel…read morelike I get a fair, honest price and excellent service!! I recommend them all the time!

I took my Buick Lucerne in for an oil change and told the receptionist to make sure the tires were…read moreinflated to 35 psi per Discount Tire where I purchased the newer Michelin tires ($700 purchase). They need 35 psi in the winter because the rims are aluminum and cause the tires to lose air in the extreme cold. Within two and half weeks, I received a warning from Onstar that my tires were at 28 psi with one at 27 psi. They did not lose all that air in that amount of time but were not inflated properly per my request. I took in my older Chevy Malibu which had dashboard lights going on including check engine light and service engine soon light. The tachometer was also not working. Auto Zone read the codes for FREE and I took that printout in with the car. They kept the car for three days. All they did was clear the codes, did not fix the tachometer and by the time I went a mile away from VIP toward Rt. 30, the check engine light was on! This car is older but always well taken care of and garage kept. No attention to detail plus I was charge $99 for nothing vs. Auto Zone putting the car on their computer to test for codes for free. I will not be back to VIP ever.

Been coming to Davila for almost a decade. Fast, reliable, and honest every time. Always flexible,…read moreI always have a last minute request when I'm picking up the car (something I forgot to mention the first time) and they'll take care of it right away. Up front about pricing, they put thought into giving you the most value. Never had a service tech apologize up front for the cost of a repair... a couple of years ago they basically replaced my entire suspension (Chicago streets....) and service tech suggested to reduce the cost to only replace the worst components right now and delay some less critical components for 6 months because they could last a little longer. I asked him to just replace everything right now. But again, when's the last time a tech put thought into balancing cost vs value for you? Can't recommend the entire team at that garage, enough.

I grew up in the burbs with a well trusted mechanic my family went to my whole life, so it was…read morescary when I moved to the city to find a new one I could trust. And then my catalytic converter was stolen, and everyone told me it would be at least a week of waiting, but Davila took me in right away and got it done for a reasonable price and treated me well! I've been back for oil changes, they caught cracks in my engine mounts and fixed them, when my exhaust pipe broke off they fixed it and explained everything they were doing in detail. They take walk ins (I always call ahead though) and they even drove me home once so I wouldn't have to take the bus while my car was being fixed! Davila Auto Service is honest, trustworthy, reasonably priced, and incredibly kind. I recommend them to everyone and I'm going to be a customer for as long as I'm in the city!

Very fast and professional. We were pleased with the service and would definitely visit them againread more

My son took his Honda accord to this idiot and I regret referring him because I thought he was…read morehonest. I had him fix a vehicle for me awhile ago and I figured why not. He charged 2 diagnostic and tried to continue stating he fixed the problem but needed to look further on something he think might be a problem. He wouldn't answer when we called. I saw what he was doing after he went from 2800.00 to try to increase it. I called him cursed him out. Letting him know that can pay you a visit. I don't play about my child. Release the car tomorrow . Beware of people coming into your community to feed off you. Close up and go to the back of the yards.

Communication!!!!! Took vehicle information & told…read moreMe that they would call back with a price. Been over a month now & still no call back.

My car broke down literally in front Southwest Spring. Then guys came out to make sure I was ok…read more The manager Kevin came out to inspect the vehicle and informed me of the sad news my lower control arm on the drivers side was busted. He could have gave me the cost of parts and labor. Instead, he informed me to call the Nissan dealer because there could be a recall on this. I called Nissan and he was right. In an industry that has a reputation of price gauging and bas customer service, Southwest Spring showed honest and integrity. In today's climate, we can use more businesses like them!

Great communication throughout the process, and excellent work. Glad I was referred and happy I…read moremade the choice to take my car here.

I cannot remember the guy's name but Global Auto Repair helped me when I was in need. Thanksgiving…read moreEve I needed my battery changed. I was. scheduled to hit the road at noon, it was 9am. They were able to order the battery, replace it and send me on my way and the price I paid at Global was cheaper than purchasing the battery at any local auto parts store. I will be bringing my business back to this location.