My experience with M & R Auto was extremely disappointing, particularly regarding communication,…read morepricing, authorization, and the amount of time it took to have my vehicle returned. I initially brought my car in for what I understood to be a fairly basic issue. Despite this, I ended up waiting approximately 10 days to get my vehicle back. I understand that automotive repairs can sometimes take longer than anticipated due to parts, scheduling, or unexpected complications, but the length of the delay did not seem reasonable given the nature of the work. More importantly, communication throughout the process did little to make the situation better. My biggest concern was the way the repairs and pricing were handled. The cost changed significantly from what I had originally anticipated, and work was performed on my vehicle before I had given my approval or consent to the additional charges. I was not contacted beforehand and given a clear explanation of the proposed work, the associated costs, and an opportunity to approve or decline it. Instead, I was essentially informed after the fact that the work had already been completed and that I was responsible for paying for it. The final pricing was also extremely high, especially considering that I had not authorized the changes before the work was performed. As a customer, I expect a repair shop to communicate clearly about any additional work or significant changes in price and obtain authorization before proceeding. Finding out afterward that the work had already been completed left me feeling as though I had no meaningful choice in the matter. Unfortunately, my interaction over the phone made the experience even more frustrating. The person I spoke with came across as unnecessarily rude, dismissive, and confrontational when I attempted to discuss my concerns. Rather than acknowledging the lack of authorization or trying to explain the situation professionally, the response was essentially that the work was already done and therefore I had to pay for it. The tone of the conversation made an already frustrating situation considerably worse. I am willing to pay a fair price for properly authorized work, and I understand that unexpected repairs can arise once a mechanic begins inspecting a vehicle. However, customers should be informed of those findings and given the opportunity to approve additional work before being charged for it. Between the approximately 10-day turnaround time, the unexpected and excessive pricing, work being completed without my prior approval, and the unprofessional communication afterward, I was very dissatisfied with my experience at M & R Auto. Clear communication, transparent pricing, and obtaining customer authorization before performing additional work are basic expectations when trusting a business with your vehicle. Unfortunately, I did not feel those expectations were met here.

They told me it was going to be at least $480-$580 just to LOOK at my car if I brought it in…read more(regardless if i got service or not) due to some misfiring. This is insane no other mechanic in chicago will ask for this much before even trying to diagnose your car, let alone before you step in the shop. They only mentioned this because I had to reschedule. No one told me this when I first made the appointment so I could have never known until arriving or maybe even getting my quote!!

These guys are so genuine and awesome. They were so transparent about their pricing and were…read moreexceptionally personable from beginning to end. (It was such breath of fresh air coming from a dealership that tried to smooth talk me into taking advantage of me.) Overall, the service is fantastic at Belmont, and my car has been running like new since they fixed it! So happy with my experience! I will be coming back here for all of my car issues in the future!

I'm so glad I found this shop through Yelp. Auto House West took the time to clearly explain what's…read moregoing on with my Jeep and the corrosion issue, which I know can be a costly repair. I really appreciate how they walked me through the details, stressed the importance of fixing it correctly, and even helped me with the cost. Because of this experience and the estimate I received, I plan to return. I'll definitely be recommending this location!

I was in a dilemma and needed some bodywork done on my vehicle but was unsure of exactly what all…read morework would actually need to be done so I made a post on yelp looking for a shop to do the repairs. Boltz Automotive read my post and reached out to me letting me know what time and day they would be available to look at my vehicle and do a diagnostic on my vehicle for $150 and let me know exactly what work needed to be done and the $150 would go towards the repairs if I decided to have service completed through them. I would say within 24 hours of making the appointment for the diagnostic to be performed on my car and actually bringing it into the shop to be serviced. My car was complete and ready to drive again. I am very satisfied with the work that was performed on my vehicle. The staff at the shop is also all very friendly. 10 out of 10 I would definitely recommend the shop to everyone with any car issues. The price I paid was amazing and I'm a super happy customer.

I co-signed for a car at this place. I had my insurance issue me a rental car shortly after my…read moreinsurance company called this place to confirm I needed the rental beyond 30 days and the man from this place proceeded to get unprofessional by yelling at the lady at my insurance company then I was put on a three way call to confirm all the details. As I proceeded to confirm all details the man started getting aggressive towards me. I just politely asked any questions he had but in the process he started to yell at me and the insurance lady. After that encounter, this place found my Facebook page and contacted me through Facebook and other avenues. This encounter is one of my top unprofessional encounters I've ever witnessed. They went so far as to contact me through a mutual acquaintance. I eventually had to change my number.

Horrible experience I enjoyed there service at first then just spiraled won't be going back. Ask…read morefor one thing and they did the opposite.

Took my car in for some unexpected diagnostics and the shop got me the answers I needed extremely…read morefast and offered great prices! -Marcus

This place is terrific! Great work for a great price…read more I dealt with the owner, Leroy, and he was incredible to work with. He was willing to wrestle with the other owner's insurance company to get the complicate, multi-panel repair done at a price that worked for me. He also provided service after the initial work, in that he had to order a small part not related to the accident. The best part? Terrific communication! As busy as this shop obviously is, Leroy always got back to me with details about my repair and when it would be completed. Very highly recommended!

Fixed my car and made it look brand new! Had my car for less than a week as well. Reasonable quote…read morecompared to other places. Shop owner was also very very kind and personable. Support this business!

I highly recommend Ogden Automotive. It's the best and only place my family and I go to for our car…read morerepairs. Love these guys, they're fast and the prices are fair. Paul and Elias are both super cool dudes and both very knowledgeable and fun to talk to. 5 out of 5

I reserved a U-Haul with Ogden Automotive Center weeks in advance of my move. When reserving, they…read morelet me know that the store would be closed on Saturday but that I could do a fully online truck pickup process. That was fine with me. When I got there, the U-Haul was in the parking lot and Ogden Automotive Center was closed (as expected). However, when I opened the app, it let me know that Ogden Automotive Center had not left any instructions at all on how to pick up the keys to the truck. After contacting U-Haul customer support, they let me know that there was nothing they could do to get me a truck from this location. It was an expensive, hours long process to find a new truck for my move that day. Would not recommend this store to anyone

Helped with ebike tyre, great job, highly recommended, good pricing too, when a lot of places don't…read moreconsider working on bikes

Fire everyone they're a insult to any mechanic business they lied to me cost me $1,700 and didn't…read moredo the job a motor with stop leak in it ,run they suck anyone who values there money don't come here you've been warned!!

I took my car here yesterday they said nothing was wrong with my suspension I took it to a real…read moreshop this morning and they said I need suspension work asap wouldn't trust them for a oil change they ass horrible at they job.

Good automotive repair…read more Tire replacement, maintenance, minor or major repairs. A good place to have your vehicle serviced.