I had my car towed to this shop and they replaced the rack and pinion and inner and outer tie rods and conducted an alignment. They were much more expensive than a few other bids for the work but offered a year warranty. After being notified that my car was ready, I went to pick it up and after driving off their lot I noticed the steering wheel was not centered during the alignment and that the lever which adjusted the steering wheel up or down was not functioning. I drove back immediately and spoke to Daniel, the owner of the shop. He explained that the lever damage was not their responsibility but asked me to bring it back the following week and they would fix it. I thanked him and he agreed to call me at some point the following week when the loaner car was available. One week went by and not hearing from them I called on Friday and was told the loaner had not been returned yet. I was asked to wait until the following week. The loaner became available, and I brought my car in for service in the morning. They called me in the afternoon to tell me the car was fixed and ready for pick up. Upon picking up the car I was told the steering wheel was loose. I asked how that can be when the whole front end had just been repaired. And Isabel the mechanic had confirmed the steering was tight after it was repaired the first time. No answers! I examined the car, and not only had they not centered the steering wheel or fixed the lever, now my steering wheel was loose. I asked them how this happened and could not get any answers other than the classic "It was this way before!". I reminded Isabel of her acknowledgement of the steering being fine before I brought it in that day. I asked them to give me the car back, so they don't do anymore damage and now have to take it to another facility for repair. I expected better service, honesty and a better repair than what I got. Be careful dealing with this location on Austin Ave. in Cicero. They have a few other locations, and I have not been to the others. I only have this experience with this location. read more
