It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Property damage and we're out 1500 dlls for an inspection that never happened…read more Me and my husband hired this company since we started seeing some termites walking around our home. They quoted us 1500 dlls, we agreed. First visit, the tech said they would have to send someone else to make a "re enterable" hole in our ceiling for them to come back and inspect. Second visit, people come and literally cut a piece of our ceiling out, covered with cheap plywood. Third visit, the tech comes back to "inspect" he walked in and did arguably nothing. He asked my husband for power tools, the "tech" didn't even bring his own tools to get into the ceiling hole. He told my husband he didn't know why the hole had been cut out there because he can't see anything from there. This guy also left a mess, he left the "re enterable" hole even larger and all the dry wall on the floor with a bunch of screws right outside our 1 year old's nursery. He ran out the house and just took off, no clean up, no "I'm sorry we will fix this" no follow up, no nothing. My husband called back and was given the usual "we will look into this" speech. It's been over a month and we haven't even gotten a proper inspection, they got paid and our property is damaged now.

I've been a customer of simple pest management for several years, but I wanted to take a moment and…read morethank the team for being available and being so professional at helping take care of my home & my business. They have been able to help me with almost every pest problem from insects, fruit flies to rodents. Chris is my favorite tech, and I always appreciate his attention to detail when he's here. He's extremely friendly and personable, but completely professional at the same time.

Use this service for two properties. Quality and knowledgeable techs. If have any issues in between…read moreservice they come out no fee. Easy scheduling.

Both Jordan who came out to do an initial inspection and quote and Jorge who performed the work…read morewere excellent. The knowledge they both had regarding our personal pest control challenges given our rural area were top notch. Jorge took great care to make sure every area was carefully treated and remove all the webs our previous pest control company had missed . Jordan offered deterrent solutions that were safe for pets children and did not hurt the delicate balance of nature we wanted to keep in our yard. After Jorge was finished with our treatment it was night and day quality and clean up from what it was before . I quickly canceled our previous pest control company contract as a result . Advanced IPM was very quick to respond to our wildlife removal request for an abandoned birds nest which a lot of companies will not even deal with. Pricing was very reasonable. The entire team from initial contact through treatment was very customer service oriented and professional. Very happy with the service and highly recommend.

They were very professional from the intake through the inspection for a rodent assessment. The…read morecourteous and knowledgeable inspector discovered no evidence needed for treatment. He provided clear observations and rationale. There was no charge. They will definitely have our business when we have a future need!

Always friendly and listens to my unique issues. It is us…read moreagainst them, AND WE ARE WINNING! Stephen & Michelle Masters

Awful experience.. The tech came in my house did not inspect anything, did not go outside or…read moreexamine the house. Told me without looking at anything that I must have a rat not mice. This was after I caught two. Was very dismissive. Gave me a quote never having left my kitchen.

I started with yellow pest control. due to them actually being one of the only companies that would…read moreprovide a quote online. All others seem to want to come out and pressure you into some sort of contract. That was not the vibe with yellow pest control. They were also able to have a technician come out immediately. The technician that provided our service was very thorough. He provided us with a complete rundown of what he saw and what he was doing and made sure that we were OK with everything before proceeding. When he finished up, he reviewed the paperwork with me to make sure I understood it. Extremely professional company. Had a great rate. that doesn't leave you feeling like you got scammed. I will definitely be using them again in the future.

They came out on time, got rid of a couple huge hornet nests, bagged them and did a great job!!…read moreI've referred my neighbors to them. Affordable and incredibly efficient!!

If you're looking for fast and effective solutions I would highly recommend them. We had a severe…read moreant problem and the owner came and took care of business. Haven't seen an ant in over a month now! I'm so happy and grateful for their services. Price is very reasonable.

Super happy with Brothers Pest Works! They are super responsive, come reliably every month, and…read moremake an effort to check in with us to ensure our needs are met. Highly recommend

Sean the owner personally took my call, and explained how the whole process worked. He set me up on…read morea recurring monthly service and got me scheduled same day. The price is so worth it to take care of all my pest issues.

Garbage. 1st and only service, terrible. They blamed new web options as to why they didn't apply…read morethe CORRECT service. Didn't clean webs as claimed. Then caught attitude when I was unhappy with the service. For the finale.. told me to fuck off and hung up.​

I cannot say enough good things about Eddie, our Thrasher pest control technician. He is…read moreconsistently prompt, professional, courteous, and genuinely pleasant to work with. Eddie is incredibly knowledgeable and always takes the time to explain what he is doing, answer questions, and offer helpful guidance. What really stands out is his kindness, positive attitude, and willingness to go above and beyond to provide excellent service. He makes every interaction a pleasant experience, and it is clear that he takes pride in his work and genuinely cares about the people he helps. Eddie is an absolute pleasure to work with and a tremendous asset to Thrasher. Employees like him are the reason customers stay loyal to a company. We truly appreciate him and cannot recommend him highly enough. Outstanding service all around. Every. single. time. :)

I had rats. I no longer have rats. The team is super friendly and helpful. They went above and…read morebeyond with traps and closing off entry points. They were attentive and the price was worth it. Reasonable for sure. Would use again and would recommend. Shoutout Eduardo and the boys! Not an easy job.

Xtermite treated my home to eliminate termites using their safer Orange-oil-based method. The…read moreinspector meticulously inspected the house, attic, and crawl spaces, surpassing other pest control companies. The treatment was completed in just a few hours by two efficient workers, and the relatively safe chemicals left a pleasant orange aroma for about a day. The guaranteed results for 2 years, with complimentary yearly inspections, are included. The price is approximately the same as other bids, but the safer chemicals were my deciding factor. The professional, efficient, and friendly inspector and workers made the entire project enjoyable. I highly recommend Xtermite!

They seemed good last year when did their initial treatment. However when I saw return of termites…read more(less than 1 yr) and requested follow up service appt they have no openings for a month. The initial lady on the line was also not the friendliest. Have to call to get moved up. Will see how this works out, I'm not sure I'd recommend them to others based on this interaction and follow up.

GREAT COMPANY!!!!Toby got rid of our Gopher's I recommend him to everybody!!!Go on there…read moreMaintenance program

I cannot speak more highly of a service company. Termites in the house are never fun and originally…read morelooked for local treatment (cost) and they came under 5 other companies. Switched routes and chose fumigation for peace of mind and in one day came out and quote once again was under the competition. That in itself was a win but to top it off, a confusion with SDG&E resulted in gas shut off being cancelled. Toby called me at 7pm on a Friday, had worked the issue with SDG&E and his team who originally had the tent over the house by 11am came back and waited 3 hours on a Friday night awaiting SDG&E. Their prompt response and dedication to all my kids and I to come back into our house on Sunday was amazing. I am confident that other companies would have just called it a day and I would have been left scrambling to come up with a new plan and would have had more out of pocket costs. From the first interaction to the last, this company showed honest communication, professional and dedication to the customer. A local business that does things the right way. If you have a pest problem, it might seem easy to use the bigger companies but Annex Pest Control should be the company to choose.