within days Jones Septic came to fix the septic where I rent. They were so wonderful and excellent…read morecustomer service. They fixed the problem enough for me to do laundry again but coming back to fix the piping which is causing a lot of the problem besides all the tree roots/branches clogging the septic.

I was very pleased with the work done! Very knowledgeable, and willing to answer all questions. I…read morewill use again if needed and recommend highly! I thought I would have to wait a really long time since this is the holiday season but only waited a week. My septic system is working wonderfully! Thank you, Jones Septic.

Great People they installed new entire system in my home before I bought it, then 5 years later I…read morecalled for service and they proved themselves to be super honest, a great surprise in today's world.

Amazing company. Honest, dependable, affordable. Was able to fit us in their schedule quickly,…read morecame out assessed the problem, and the problem solving began. I wish we would have found this company years ago.

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

We had Sterling come to do our septic check for moving. They reported that we had issues with the…read moremain line to the house and it would cost $5000 and digging up the side of our house. Fortunately, we got two other septic companies to look at the project. We have learned that the main line they scoped is NOT even part of the septic system and did not need to be scoped. So they charged us for unnecessary work. The company we hired to do some recommended work helped us navigate the county offices and saved us several thousand dollars. The cost of having other companies review our project was costly, but there was no destroying our side yard and the final project was much less expensive. I would be wary of hiring them.

I was having drainage problems all the sudden. Went to their website late last night to schedule a…read morevisit. I get a call early the next day to have a visit scheduled the same day! Sean and Al came by to check things out. They found a blockage in the inlet and they took care of the issue in maybe 20-30 minutes. They were great! The estimated price for the visit was already talked about with me from the dispatcher and the end cost for the visit wasn't too far off. Hopefully no more septic system issues come again for a long time but when it does I'm calling Hemley's!

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

I know I've reviewed this company before but I need them again. Every time I need them they are…read morehere asap. Normally within 24 hours. But this was a little more involved this time. So my alarm went off again. And continued so I called. When bill came out he informed me that the pump tank needed rewired. I had never heard of this. But yes, wires can corrode I leaned. So he came out and did it. Took a little time to schedule this time because he had "patched" the problem the first visit and then when he can back he fixed it proper. I'm just thankful it wasn't the middle of winter as I'm sure he was also seeing he had to dig the electrical line. Price was decent, again I don't know cause I don't use anyone else and NEVER will. Tara and Bill are the chit! No Worries forever!

When I called the service I asked if the coupon they advertised would apply to my septic. I said…read moreI'm a widow and new to this. He said yes. $474 was the cost on the coupon. They charged me $616. The worker was nice, but they should have told me the actual cost. Being close to 80 and a widow it felt like they took advantage of me.

This service was as great as possible and within the costs listed in his website. He's a very nice…read moregentleman and was prompt, efficient and friendly. We'd definitely recommend him but hurry to schedule with him as he's retiring soon!

Gary is very knowledgeable and fair priced. It's a stinky…read morejob, but somebody's got to do it!

Super responsive and amazing at handling customer service. Answered my first call for service and…read morewas to my home within an hour. Answered all my concerns and questions and came up solutions that really worked.

We needed a RSS and O & M inspection. Brandon was great and very quick to respond on Facebook! They…read morealso offer a discount for medical professionals, veterans and teachers! Definitely the BEST priced! I called several companies and no one beat their prices! He was very communicative about time of arrival and did arrive when he said he would! Gave us great pointers as homeowners and how to take care of our septic! We would definitely recommend to family and friends!! Update! He filed our inspection the same day and the RSS with the county right away! Couldn't be happier with their service!!!!