Jeff was referred to me by my co-worker. I decided to go to Jeff for my brakes because my regular mechanic wanted to put new pads on what he said were worn out rotors.
I dropped my vehicle off to Jeff and went to the mall. Jeff phoned me and said I didn't need new rotors; he could machine the ones that were on the vehicle. A little surprised upon receiving this news, I said it was o.k. to machine the old rotors. Jeff also added an oil change to the job. When I picked up the vehicle, the bill was nearly the same price he had quoted me for brakes and rotors! Only I got no new rotors. I wasn't happy about the charges.
Two weeks after the brake job I had to call Jeff and tell him that every time I let up off the breaks, there was a grinding-sticking sound! Creaking and grinding. I was not happy! He told me to bring the vehicle back and I did. He took the vehicle out on the road for about 30 mins and came back and said I shouldn't have any more problems. He stated the noise was because the brakes were new.
I left, and the very next day the noise was back! He did the brakes back in Nov 2024; it's now June 2025 and the noise is still there! I have no idea if Jeff's brake job is going to cause me more problems down the line. The Toyota dealer wants $220 to check the brakes and I can't afford it right now.
On top of the problems with his brake job, Jeff's oil change has caused me misery as well! Two weeks ago I took my vehicle for the oil change, as it was a little over due. Guess what . . . Jeff had torqued the oil filter onto the engine so hard, that the oil techs could not remove it without damage to my vehicle! They told me to take the vehicle back to Jeff, or go to the Toyota dealer for the oil change, as they would have the 'special tool' to remove the filter.
In all the years gone by, and all 8 cars that I have owned, I have NEVER had this happen! I was livid! I called Jeff as I left from trying to get my oil changed, but no answer. I left an upset voicemail on his work phone and he didn't even have the courtesy to return my call.
My first thought was, "Wow, I have to take the vehicle back to him anyway for the breaks; I'll just have him do the oil change too." Then I thought, "What are you thinking? This man has already messed up the brake job; why would you go to him for a 2nd mistake!"
So I did go to Toyota and thank God they were able to do my oil change without incident. I will never go back to Jeff for repairs or maintenance and will not recommend his services to anyone.
I hope I don't have to see him in small claims court once I have my breaks looked at by a reputable automotive service business. read more
