I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

HABIBA IS TERRIBLE! SCAMMED us out of $650 and refused to fix the dress or give any sort of refund…read more DIDNT EVEN MEASURE my fiance at all and tried to say the work we asked for was "impossible". We called other alteration shops and they said it was very possible. The dress was way too long to walk in and when we asked her to fix it she said to hold it up with her hand, thats not what we paid her $650 for! She does not respond to texts and is incredibly rude and hard to communicate with. Do not believe these reviews habiba is horrible do NOT spend your money here!!

I Love coming here because this lady does great work and rewards repeat business. I've been happy…read morewith everything I've brought here from my dress/work clothes to jeans and sweat pants, everything comes back meeting or exceeding my expectations. I like to get my jeans tailored and keep the original bottom hem, which she does very well IMO, and unlike other tailors I've never had to explain what I mean when I ask for this. One time, I was working late and called her back a bit after her operating hours. She was already on her way home and, even though I told her I could stop in the next day, she came back to get me my dress/work clothes! I believe she did this because I was in the parking lot of her store. Point is, she is a very sweet lady who clearly takes pride in her work and will work with you on whatever you need.

I reached out to request a partial refund of the $170 fee that I paid to that facility for…read moreseamstress services for my daughter's dress. When we went to the shop on 4/1/2023, we were advised that the dress would be altered from a size 14 to fit my daughter who is a size 6. For whatever reason, the bottom of the dress was not altered to her measurements. When we tried the dress on 4/10/2023, there is a huge gap at the waist that allows a person to see straight down the back of the dress. Her prom was 4/15/2023 so we had to take it to a seamstress in Indianapolis to take the dress in further. There was about 3 inches of dress that had to be removed. We were charged $55 for the services. When i spoke to Shetland, she agreed to a partial refund of $26. In our conversation you cited the lack of time as the reason that you were not able to complete the alterations as we agreed on 4/1. My response was that you should not have accepted the job given the tight timeline if you were not sure that you would be able to do the job as agreed. If you had been open about your reservations with altering the dress, we had an agreement with Art at La Merite dress shop to not purchase the dress. But you said that you could do it so we bought the dress and paid for the alterations. When my sister went to get the $26 dollar's yesterday, Svetlana only gave her $17 and told her to get out of her shop. Incredibly rude, unprofessional, and poor quality work. I would NEVER allow to go near a garment again

I had a very disappointing experience here. As soon as I walked in, there was no greeting, no offer…read moreto help, just someone rudely yelling at me to go try on my dress. It felt very unprofessional and uncomfortable. When I explained that I needed my dress taken in, they said they couldn't do it, which is honestly ridiculous for a place that specializes in alterations. The entire interaction was rude and dismissive. I would not recommend this place if you want quality service or basic respect as a customer.

I came here from a recommendation from a friend after my regular tailor up and went out of…read morebusiness. I explained what I needed done and she made suggestions as well. I paid and she told me it would be ready the following Friday. I was more than pleased once I got my stuff back. Both items looked brand new and as if no alterations were done. Not only was she quick, but her work speaks for itself. I'll def be using her again for my future alterations.

Lidiya does amazing work! She truly takes pride in her work and is a very nice person. Highly…read morerecommend!

Very kind and paid careful attention what I inquired about regarding the repair to my bag.read more

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

They do a very good job as far as there ability to clean your clothes and they hem your clothes…read morecorrectly if you give them your specifications on what your expectations are, however this year they have raised there prices to the point that I have switched to another cleaner's!

I've used this cleaners for 20 years. The work and service is excellent. They off same day…read morecleaning, laundry, RAM cleaning, & alterations. I needed new zippers to 2 down coats. It cost $25 per zipper and they used identical replacements.

I got my long dressed hem, an other dresses too. She did them in a couple of days and she did a…read moregreat job. What she charge was reasonable and I would use her again.

Wonderful job on 2 prom dresses - multiple layers of fabric, tulle, patterned sequins and a kick…read moretrain - both turned out beautifully and were ready as promised, on time. Shanaye was communicative and easy to work with. I'd use her again and highly recommend her services.

Nice owners got the job done quick! I couldn't pay the full amount the day I took in my things,…read morevery generous and lenient with that. They only take cash, nonetheless great service!

Took a couple of pairs of suit pants to have the waist expanded a couple of inches. Must have…read moreovereating during the pandemic. The turnaround was quick and the price very reasonable. I will definitely use them in the future. Now I can wear the suits without having to hold my breath!