I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

Clean, respectful, courteous, My dress came out beautifully…read more At first I thought the price a little high, but I remembered I haven't actually had any clothing dry cleaned in decades, and most laundries no longer offer dry cleaning. It was worth the drive, also.

Very fast and friendly service ! I had alterations and I left happy and it's so close to home.read more

I Love coming here because this lady does great work and rewards repeat business. I've been happy…read morewith everything I've brought here from my dress/work clothes to jeans and sweat pants, everything comes back meeting or exceeding my expectations. I like to get my jeans tailored and keep the original bottom hem, which she does very well IMO, and unlike other tailors I've never had to explain what I mean when I ask for this. One time, I was working late and called her back a bit after her operating hours. She was already on her way home and, even though I told her I could stop in the next day, she came back to get me my dress/work clothes! I believe she did this because I was in the parking lot of her store. Point is, she is a very sweet lady who clearly takes pride in her work and will work with you on whatever you need.

Habiba is quick and reliable. Came in for a pant hemming and she got it done right then and there…read more Got it done in 5 minutes. Great pricing also.

I'm a repeat customer of this business. I've been pleased most of the times, however this last time…read moreI dropped off a Gucci purse to have a stained on the inside removed. I go to pick up my purse which was almost brand new and I still have a stain. He stated he couldn't remove the spot but he cleaned the leather and refused to refund my money. I didn't ask for my leather to be cleaned the purse was close to brand .

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

I reached out to request a partial refund of the $170 fee that I paid to that facility for…read moreseamstress services for my daughter's dress. When we went to the shop on 4/1/2023, we were advised that the dress would be altered from a size 14 to fit my daughter who is a size 6. For whatever reason, the bottom of the dress was not altered to her measurements. When we tried the dress on 4/10/2023, there is a huge gap at the waist that allows a person to see straight down the back of the dress. Her prom was 4/15/2023 so we had to take it to a seamstress in Indianapolis to take the dress in further. There was about 3 inches of dress that had to be removed. We were charged $55 for the services. When i spoke to Shetland, she agreed to a partial refund of $26. In our conversation you cited the lack of time as the reason that you were not able to complete the alterations as we agreed on 4/1. My response was that you should not have accepted the job given the tight timeline if you were not sure that you would be able to do the job as agreed. If you had been open about your reservations with altering the dress, we had an agreement with Art at La Merite dress shop to not purchase the dress. But you said that you could do it so we bought the dress and paid for the alterations. When my sister went to get the $26 dollar's yesterday, Svetlana only gave her $17 and told her to get out of her shop. Incredibly rude, unprofessional, and poor quality work. I would NEVER allow to go near a garment again

I had a very disappointing experience here. As soon as I walked in, there was no greeting, no offer…read moreto help, just someone rudely yelling at me to go try on my dress. It felt very unprofessional and uncomfortable. When I explained that I needed my dress taken in, they said they couldn't do it, which is honestly ridiculous for a place that specializes in alterations. The entire interaction was rude and dismissive. I would not recommend this place if you want quality service or basic respect as a customer.

This business changed quoted price once I dropped of chairs to be repaired. I drove four chairs…read moretheir only for them to change price they quoited by 50%

Excellent work, Thanks John! Great place to have work done on several different trades. Support…read morelocal!!

I was looking for a good tailor to take in the shoulders on a dress I have. I looked up some local…read moretailors and came across Leonard's page. I found that he used to have a storefront in Brentwood but since COVID has moved to working out of the basement of his house near Creve coeur. So if you need give him a call and he'll set up a time for you to go visit! Leonard was incredible to work with and such a fun person to talk to, he obviously takes a lot of pride in his work and it was very apparent that he appreciates the women's form by the output of his work. All said and done all the work I asked for was done within a week and for a very reasonable price. When I have other tailoring needs I will definitely call up Leonard again!

Leonard is no longer located at the shop in Richmond Heights. At the present time, you need to call…read moreto set up an appointment and he will give you the address to where he is operating. He is currently working out of his house basement in Creve Coeur. Each appointment is allowed an hour. It's not exactly convenient for City folk like me, but I've been going to him endlessly for years so I will continue.

This is an average. They did a great job adding sleeves and bodice to the dress (5 stars)! They…read moreused the straps applique to make a great design on the back. Beautiful! However, they had the dress for 4 months and did not get it finished until less than a week before the wedding! They blamed my daughter that she gave the dress to them late! She dropped it off in February and the wedding is in May. Late? They waited until the last minute. Second they told her at the first fitting, she was too fat for the dress and needed to lose weight! My daughter would not get the dress if it was the wrong size. They said that they would let it out. They did not, they made it tighter. Third, they agreed to put in buttons on the bodice but because they were not finished with it, they rushed it and sewed in a zipper crooked. We could not zip it when she brought it home. Fourth, they partially unattached the satin ribbon belt to put in the zipper. I get that, but not tack it back on? So I had to sew in hook and eyes down the dress and re attach the belt and sewed on any lace and applique that was not sewn on. They owe me $$$$!

I love this place and been coming to them for years. I originally bought in Halloween costumes that…read moreneeded adjustments and then later Patrick and Elaine helped with both of my sisters' weddings. They are amazing and extremely attentive. One of my sister's dresses needed a bustle but it was a princess style poofy dress which can complicate things and Elaine did an amazing job with working on a French bustle. It turned out amazing. They made sure everything fit perfectly and they are always so patient making sure all our needs are met. Great prices for high quality work! Highly recommend for all occasions!!!

Peggy at Custom Alterations is a true talent! She and Courtney can make your wedding dress dreams…read morecome to life! I came to her with a dress that I purchased very impulsively. My dream dress was long sleeve lace, yet I purchased a strapless plunging neckline dress with floral appliqué. I tried it on every day for a week hating the dress more with each try on...then I called Custom Alterations for a hem and take in, she answered and swiftly got me on the schedule. When I arrived at my appt I basically let her know I despised the dress and wanted to give it a complete makeover. I thought she was going to tell me I was crazy especially coming to her LESS THAN 8 WEEKS BEFORE MY WEDDING...but she was confident and totally up for whatever I wanted to do! I told her my long list of things I wanted to change and shared many Pinterest photos with her, and she emailed me an invoice later listing all the changes I wanted with pricing. She was transparent about pricing, timeline, and the dress's limitations...really great communication!! She created sleeves including buttons, loops, and straps for attachment. Removed, recreated, re attached and hemmed my skirt. And she recreated the bodice and added lace. I came to her really upset with the dress I purchased and left a few short weeks later with the dress I envisioned myself in. It looked absolutely amazing and nothing like the original dress at all. I love when someone has a talent they are passionate about and do that thing really well. And that is Peggy and her team at Custom Alterations. They are true artists and witnessing their creations was inspiring! Plus Peggy's amazing customer service as a business owner was remarkable. Very friendly and personable. Here's some before and after photos!

Loved what Peggy did to my dress! She noticed things I never would have thought about and did an…read moreamazing job!