Gave this moving company a 5* / review because they truly deserve it When my daughter made the deci to relocate to Tampa she immediately began calling movers.she started with big companys She git high estimates, nine offered extras! Si a friend of mine suggested Al's my daughter reached out to them immediately and they were totally on target!! They met her at the warehouse to see her load ...gave her an estimate immediately.. ..avery fair estimate And explained the time involved i. This "piggyback" move ! Moving day came; we were in Tampa they txted my daughter telling her eta at apt complex. They were there exactly at time mentioned The men were courteous and everything went like clockwork! Worked carefully and efficiently We all couldn't have been more pleased This small moving company is highly recommended !!!Al's Movers White Plains,NY read more

Where do I begin with how poor this experience has been. Deceptive pricing: we were given an hourly rate but never told that there was a four hour minimum charge per day. Al's moved us from our old home, held our furniture in the truck over night and moved us into our new home the next day. It was a 2 hours of their time on day 1 and 1 hour on day 2, but we were charged for 8 hours across two days. We were never told about the 4 hour minimum, but that is what it is. Where I am incredibly frustrated is our tv was broken during the move. When I tried to turn it on, here was a large crack in the screen that was not there prior to the move. The tv is unusable. I reached out to Al's main number and was told verbatim "I'm writing a note and putting it on 'the bosses's desk. You'll get a call tomorrow.'" by Denise. I did not get a call the following day. I called again two days later and again got Denise. I again got the line about the note on the bosses desk. I shared with Denise that this feels like deja vu and asked to confirm when i was getting a call and who I would be getting a call from. Denise became incredibly rude and unprofessional to the point it was almost comedic before hanging up on me. I called back, again getting Denise and asked why she hung up on me. She denied it, I asked for the name of the person I should be expecting to call me. Again she became incredibly unprofessional and hung up. I then called the salesperson that my wife dealt with directly. When I stated hey my tv's broken and I called days ago and haven't heard anything, I was rushed off the call. I strongly would not recommend Al's. I have family that is moving in a few weeks and I will make it a point to steer them away from Al's because of how outrageous the process of trying to get in touch with someone about the damage to my TV has been. read more

Papá Joey and his crew were amazing. Joey lead his crew really well. They were very responsible and did a great job with our move! I would hire them again! Thank you Joey! read more

Al's Moving & Storage - Joey and his crew were fantastic! - Movers Near Me - White Plains, New York

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I have been using Al's Moving for over 20 years on many moves. During my most recent move, one of their employees slashed a leather chair with a box cutter. Their answer was to offer me $25 after I submitted the cost and photos of my chair. The chair cost me $1.500 a year or so earlier. Unlike other movers they obviously do not carry sufficient insurance for your belongings and do not tell you this upfront. The insurance they carry is 60 cents per pound. This is absolutely ridiculous and they are not careful AT ALL with your belongings. Who puts shrink wrap on a leather chair? I would recommend NOT using Al's for your moving needs. Spend the extra money and go elsewhere. UPDATE: It is now 4 months since I wrote this review and Al's Moving has done absolutely nothing to remedy the situation. Customer service is non-existent!! read more

Movers slashed my sofa when unpacking - they cut it with a knife when taking the plastic off a designer sofa. $2500 worth of damage (that was the estimate to reupholster). Won't return phone calls or emails - it takes 4 calls before they will respond. They tried to pass me off to their family upholsterer who from what I can ascertain saw the damage and told them it needed to be recovered and was not repairable. Made an offer of $200 because according to them it was an accident and not negligent. Complete carelessness on their part - their teams should be far more careful when using a knife to remove packaging. They then offered $800 which does not even come close to covering the repair. I'm now looking at having to file a claim against them. This is not a company you want to be working with if there are any issues. Lack of customer focus and accountability. Absolutely terrible customer service and lack of care. read more

Al's Moving & Storage - Movers Near Me - White Plains, New York

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I had my belongings with them in storage for a few years due to covid and health issues I finally got there to remove my things only to find it in a dirty warehouse and all of my things smelled as it it was in a fire which I didnt have My dyson vacuum gone,area rug that was still wrapped up gone,my floor steamer gone when I mentioned it to them the response was you dont even know wha tyou had in storage. WHAT I packed up my home after living there 30 yrs you bet I know what I had, and I also had it written on a contract with them they had a copy as well. They are rude do your self a favor DONT ever use them Their not even worth the 1 star. read more

Most disappointing moving experience I've ever had - horrible! Al was initially so personable, suggesting top notch service. Not only did he NOT provide top service, it was absolutely awful! Al demanded payment up front, which required me going to his horrible, dirty office in White Plains. And then when some of my furniture was in storage, he demanded MORE money before agreeing to continue the job! How would I be able to go elsewhere if he already had my furniture in storage?? He was shaking me down!! I was moving into a BRAND NEW SPACE but his guys were in a huge rush -- taking long breaks for lunch and complaining the entire day despite the amount of work we ALL did to move in. They damaged almost all WALLS (scratches; dents; greasy hand prints -- everything needed to get repainted which was $800); they dropped a NIGHT TABLE worth $1200 which is now broken; and dented the NEW HARD WOOD FLOOR. A LARGE VERTICAL DRESSER worth $1400 that was in storage was also smashed and damaged beyond repair. Despite many phone calls, emails, and text messages, neither Al nor his wife, nor anyone at the office would take responsibility for the damage caused. I asked many times to be paid back for any expenses incurred in having to repaint the new space or repair / replace furniture. This company totally "ghosted" me. I finally gave up, and will never ever forget how horribly they treated me and my kids. Whatever you do, RUN AS FAR AWAY FROM AL'S MOVING COMPANY AS YOU CAN - and don't get scammed like I did! read more

Worst moving experience I've ever had. They positioned themselves as white glove service but they didn't do half of what we agreed to and charged premium pricing. For example, they packed up our kitchen (which we paid them to do) but they didn't unpack anything and left all the boxes all over the house. Another example, they took down our TV and TV mount but refused to install the TV in the new place and left it on the ground. Finally, we moved from a two bedroom apartment and it took them 13 hours to finish (and by finish, I mean just get all the boxes into our new place and put back together our bed from the master bedroom). Will never use them again and caution others to not use them either. read more

Amazing to work with from booking through moving and delivery. They were responsive, on time, exceedingly competent, careful with all the furniture, wrapped everything yo avoid scratches and responsive to all my requests. A perfect experience especially considering how stressful moving is. The best movers I've ever used. Raoul was awesome! read more

Amazing movers but customer service at the office is absurd. Incredibly rude and disgustingly impudent. Movers were late 1 hr and I had to call office myself to figure out that they were running late. Office staff gave no apology and no reason as to why they were running late. Left a terrible feeling in my mouth and will never be using their service ever again. Be very wary of using this company, I regret ever being involved with these people. read more

I had three movers they were at my place on time very courteous and very professional. I would hire them again in a heartbeat. Keep up the good workout. Great employees sincerely Maureen. read more

Used them to move from my apt to a storage unit. And then from said storage unit to a townhouse. Both times were excellent and seamless.

Being strapped for time, I had to find a reliable moving company in a matter of a week to get my mother from Westchester County to LA County by mid November. I read sooooo many reviews and wasn't impressed with any of the companies. I was also disappointed to find that many of the reviews never mentioned the actual cost. So, I decided to ask my local neighbors on both coasts on NextDoor. Low and behold, many of them mentioned Al's Moving. I even had one neighbor private message me to assure me that he was the best in the area. That was all I needed to hear! I picked up the phone and called him on a Saturday afternoon with a 3 hour difference. It was almost 5pm on the East Coast and he was with his wife but picked up any way! I was blown away and impressed with his concern to help me move my mom out to LA. When I hung up the phone, we had confirmed to meet at mom's house the day after I arrived to walk around the house and discuss what I needed to move. Al, was prompt to our meeting and honest about the price. He knew I had a budget and tried very hard to accommodate me. I also enjoyed our conversation. Al let me know that it would be cheaper to buy things new then ship out all of mom's furniture. I appreciated his honesty which helped me to narrow down my shipping list. (The original one was very long.) By the next day, Al called me to let me know his business associate, Robert Benedict Professional Mover, would be contacting me in regards to picking up my items by the end of the week. He stopped by one my time to drop off boxes, tape and paper. I had less then 5 days to pack up 25 boxes before Robert arrived. Al did me a HUGE favor, so I was not missing this pick up! 25 boxes, 11 pieces of furniture, 2 large area rugs, and 4 small rugs, cost me under $5000. I had been quoted twice that by competitors. Al's Moving and Storage Highlights: Prompt, reliable, honest, friendly, affordable, no deposit required, no bullshit, cashiers or bank check payable upon delivery, and all items arrived safely!!! Thank you Al for your honesty, integrity and amazing service. Not sure why your Yelp reviews aren't 5 stars. I would definitely use your company again as well as refer you to anyone who needs a reliable mover. read more

Al's Moving & Storage - Movers Near Me - White Plains, New York

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Thank you for your reply however it is an empty promise! I have called and left messages many times with Joseph only to be ignored! Your response is an empty try to help. read more

Al's Moving & Storage - Reply - Movers Near Me - White Plains, New York

Good Day I'm 63yr Old Retired Senior requesting Damages acknowledgement on my New Furniture. REPAIR OR PAYMENT from your insurance. I sent this email too DSS in April DSS referred this case to your Moving Company. Your Movers DAMAGED my furniture. When notice New TV stand damages I WAS gonna let go. Until I saw my kitchen table base cracked in April spring cleaning I'm requesting Damages Repair or Payment. Please give me proper people to REPORT this INCIDENT!!! DSS CONTRACTED Movers that was paid 1600 dollars CRACKED N DAMAGED my NEW FURNITURE. At 1st I wasn't gonna mention until I saw my CRACKED Kitchen Table Base this morning April 2024..... Im doing spring cleaning and noticed a CRACK in my 900 set less than a year old Kitchen Table Base n SCRATCHES on chairs. ALL WAS WRAPPED JUST NOT HANDLED WITH CARE. Also a CRACK in my 300 less than year TV Stand. SLASHES UNDER MY SOFA. I visually saw the mover using a RASER SLASHING at my Living Room Sofa to get tape off to unwrap. And CUT my Sofa Lining in 2 places. Im looking at DSS CONTRACTED MOVERS WHOM SLASH AND BANG AROUND MY THINGS. I had to experience it to believe it....... I will be REPORTING DSS CONTRACTED MOVING COMPANY that was chosen to Administration if not compensated REPAIR OR PAY. Instead of $800 Professionals whom care. Dss choose $1600 Unprofessionals LAZY UNETHICAL SMALL TRUCK and smelled of ALCOHOL. UNACCEPTABLE UNETHICAL!!! You DSS EMP or anyone else wouldn't want their things handled an treated this way PAID BY DSS OR MYSELF!!! Im a Senior on a low fixed income just bought my things. I cannot afford to Replace. Im feeling I was taken advantage of. THESE PICS ARE FOR REVIEW N FILE!!! THERE IS ONE MORE SLASH UNDER MY SOFA TO BIG TO SEND. AS YOU SEE OTHER SOFA PIC HAS NO TEARS OR RIPS. MY THINGS ARE FARELY NEW l!!! DSS paid for the move. Al's movers damaged my $600 Kitchen table base (cracked) at bottom my TV stand big chips on legs. No response to email Regards! read more

Local move handled very well. 4 man team arrived on time and was extremely careful and professional. Very efficient and cooperative. Only issue was office - confirming booking email would have been greatly appreciated. That said would strongly recommend this mover. read more

I moved with them a month ago. It was a horrible experience It took 12 hours to move a 2 bedroom apt that was basically boxes not alot of furniture i had used them before covid twice & they were great dont know what happened but no good any more the women who work in the office there were rude & argumentative they charged me way over the estimate because of how long it took maybe if they sent more than 2 old men & 1 man who was capable but stood by the truck all day it would have gone properly i dont usually complain but i have to warn others read more

Wholeheartedly DO NOT RECOMMEND!!! The pics are proof enough of the job done! I would understand if it was ONE item, things may break during a move. There were MULTIPLE mishaps and NO COMPENSATION!! The lamp that was broken was left IN A BUSH! The piece to reed mill was LOST when reassembled! The TV was broken and when plugged in, this is what appeared on the screen! The mattress was left ON THE FRONT LAWN!! The patio umbrella was left UNASSEMBLED! In speaking with management, wanted to send the same men who left the job in disarray to "make it right" TOO little TOO late!! I removed the mattress from the front lawn! I removed the broken lamp from the bush, and I brought in the remaining furniture left outside!! For the cost of the move, the professionalism was deplorable! And still NO COMPENSATION for broken-lost items!! read more

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This is the second move that Al's has done for our family, and both went great. From the beginning to end, everything was smooth and professional. The job was to pack and move a two-bedroom apartment from Manhattan to eastern Connecticut. The crew of six arrived on time and spent seven hours packing boxes and loading the truck. Every item was handled with care, every box carefully labeled. The next day, they arrived on time and got everything unloaded in good time. Complicating the move was that some things were going to storage, some things to a house, and some were being disposed of. They got it all correct. Will definitely use them again if we need to do a move in the Westchester area. read more

I do not recommend. Company would not put the agreed offer in writing. And when it came time to settle up, there were a number of additional charges getting added. When we challenged, we were immediately threatened with police action which we welcomed. Al backed down when he realize we would not be taken advantage of. Really disturbing business practices. While his workers were good, I will not ever do business with this company again. read more

Moving is stressful - having deal with movers who aren't provided accurate information about a move shouldn't be part of the deal. Omar and his cohort were nice enough, but the confusion and resentment that they had to "move more than one dresser" and hearing them say upon their arrival at 3:30pm that they "had to be done by 5:00pm" (even though the reservation was for the minimum of four hours) was more than disconcerting. Also, having a representative at the company's office ill prepared with the reservation information at his finger tips when we called to confirm the movers arrival time is just bad customer service. Ultimately, the movers themselves were extremely professional, courteous and quick which is all that matters. Quick tip: have cash or personal check ready. The office was "annoyed" by having to take credit card information for payment. read more

Al's Moving & Storage - Movers Near Me - White Plains, New York

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I recently moved from White Plains to Boca Raton and used Al's moving for this very big move. The process was as smooth as could be. The men who loaded the truck, were professional, kind, and very accommodating of my needs. When it came to unloading, the men who did this were so professional that I actually was able to sit back and let them do the placement of all the furniture and boxes. Joey, was very fair with his pricing, and I feel that you should contact him for any move you may make. Joey provided the wardrobe boxes for me and have been delivered to my apartment. Obviously, this is an extremely stressful situation, but using Al's moving made it a stress-free as possible. read more

Everything was carefully prepared and placed in the truck for safe transport for my move from Port Chester to Mamaroneck. The men assigned the job worked hard and were very careful with my belongings. I would recommend and not hesitate to use again. read more

We loved our experience with Al's moving service. Having moved many times internationally, we definitely had the best experience with Al and his amazing team. Top notch service and professionalism from start to finish. Moving was as smooth and easy as possible. We were especially impressed about the proactiveness, reliability, friendliness and attention to details as well as ensuring that our belongings were safe. Not a single item was broken or damaged when we moved into our new home. Exceptional service! The pricing is more than fair. Recommended 100%. read more

I moved two weeks ago and used this company. The movers were great but I feel over charged. I called the owner about ten days ago to discuss but he never called back. He said he would call me back so the message was not lost. Don't know if I can recommend them or not. read more

I used this moving company and can not forget the aggravation they caused me. they were scheduled to arrive at my house at 9:00, his men showed up an hour late and he was trying to charge me. he said" the guys were at the office at office at 9:00" I said" they were at your office at 9:00 but didn't show up at my house until 10:00!" then he was charging me for 3 extra hours. when I asked him to explain it, he had no real answer and passed the call to his wife. his wife is as rough around the ages as he is. these people don't know how to run an honest business. good news is that I only paid for accounted hours. I feel bad because they probably are able to BULLY a lot of people into overpaying them. I very recently hired another company to do a move for me and I am more than pleased with them. read reviews before you hire anybody. read more

We recently needed to hire a mover and Al's Moving and Storage company made what promised to be a nightmare, a very positive experience. We needed to move my mother in law's furniture from one apartment to another and with the pandemic throwing up roadblocks, Al's Moving company and his dedicated workers did a fabulous job! Al's was reasonable and his staff was incredibly helpful! read more

TLDR: Do not use Al's Moving. Once I had paid them, they became rude and unprofessional; getting any details about my move or storage was like pulling teeth. To cap it all off, several of my items went missing with Al's Moving, and when I sent in a claim they never bothered to reply. Full story: I was stuck outside the U.S. during the pandemic and needed to move out of my apartment. I hired Al's Moving to pack up my apartment and store my things. Al's moved my things into storage on August 27 2020. My things were in storage with Al's Moving (for which I paid at the beginning of every month) until April 11 2022. I asked Al's if it would be possible for me to pay an extra fee to forward some of my important documents to an aunt's house. They said they would get back to me, then never did. I asked Al's if the items being stored would be insured, or if I could pay extra to have my items insured. Again, I received no answer. Any time I had any questions, I would get no response or getting a response would take so much back and forth, it was like pulling teeth. Early in March 2022, when I came back to the U.S. and found a new apartment in Jersey City, I requested a quote from Al's to move my things to the new place. Their quote was $2,250. I had a few telephone conversations with them to sort out details for the move, and they constantly talked over me if I tried to ask any questions and made me ask repeatedly to get answers. In mid March 2022 I decided to get a quote from another company, and got a quote of $900. Along with quoting me less than half the price of Al's, this other company was so polite on the phone. Of course, I decided to go with this other company, and of course Al's was unhappy about that. Al's decided to charge me $700 simly to allow my things to be picked up from storage by the other moving company. I had to pay that upfront, before I was even allowed to see my things in the warehouse. When I saw my things, it was clear they had been packed and stored pretty roughly. I was not allowed to see the place where my things had originally been stored, to check that all my boxes had been brought out of storage. Due to this lack of transparency, I requested a claims form from Al's Moving, so that I could fill it in as I unpacked in my new place if items were damaged/missing. The other moving company delivered my things to my new place on April 11th, and allowed me to check their truck before and after the move. When I had finished unpacking everything on April 23, there were a number of missing items. I called Al's to ask them to check for my items in their warehouse, which they did not allow me to check when picking up my things. Their immediate response was "That's what happens when you use 2 moving companies". So, basically, this was my comeuppance for refusing to accept Al's ridiculously high quote and terrible customer service. I sent in my claims form by email on April 23 and have yet to hear back from Al's (it's now May 1). read more

I was charged almost twice the price of what the initial estimate was. The movers broke my 2-year-old TV and reimbursed me for roughly half of the tv value. To make matters worse they are not pleasant to deal with by phone - after reporting my tv damage and given an unfair settlement price, the man on the other end of the phone said "you clearly don't understand depreciation" for their justification of giving me the settlement amount that they wanted to. Multiple scratches are visible on our tv stand. We only used this company as it was recommended by our new apartment building but I sincerely regret using them instead of my regular moving company. Similar to the other reviews, proceed with caution of overpaying with damaged items. read more

Paid a heavy premium to have them do a full-service move. They broke over $1,500 of electronics on a short 1-day move. Additionally, the crew chief seemed irritated with us the whole time, despite us tipping and buying the crew lunch. Accidents happen, but they should be handled appropriately. And failing to properly pack items when you paid extra to have the movers pack them themselves is a real bummer. Look elsewhere. read more

I really wish I could emphasize how horrible this company is. Every single person I interacted with was dishonest and disrespectful, They overcharge in any way they can (taking multiple lunch breaks on your money). They should be ashamed of themselves!!!! read more

Terrible moving experience with these guys. Broke a leg on a chair, "lost" a couch cushion (somehow), jacked up the bill for travel time and best of all, became agitated when they didn't like the tip we gave to the crew, which was more than generous considering the circumstances. read more

Don't use this company for moving. Overcharged and don't care if they brake things. No apology or replacement. read more

Al's Moving & Storage - Broken entrance light globe - Movers Near Me - White Plains, New York

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Was looking for a moving service and called for an estimate. From the first call itself the staff as well as Al were rude and we were turned off by the lack of hospitality. Interestingly enough the reviews here seem to be fitting... chose to find another moving company. UPDATE; they keep calling me through No Caller ID. Quite scary as I've read other yelp reviewers have received the same treatment as well as being threatened over the phone... do NOT use this company !! read more

We work for a management company in Manhattan and have this company to move tenants in and out and out of state. Our contact, Joey, is very easy to get a hold of and work with. Recently used him for a NY-FL relocation. Everything went smoothly. They came in wrapped up mattresses, disassembled bed frames and sectional couches. One week later they arrived to their new home in sunny Florida. Thanks again to this great group! read more

The lack of communication from this moving company is JARRING. Called in September to get a moving quote from Hartsdale to White Plains, and they gave us an hourly rate. Thought we were set. When it came time to schedule in October, the original quote was raised. Fine, no problem. Day of the move comes, guys are scheduled for 10 AM, they came on time and were very efficient in packing and moving. Everything was in our new place by 12:30 PM. It comes time to pay and we're given an exorbitant amount that we have to pay. Apparently, Al's Moving has some sort of 4 hour minimum that they never mentioned in the multiple phone calls that were had. So, rather than being charged for the 2.5 hours it took, we were charged for 4. In an effort to understand how that could possibly make sense, the employees at Al's were hysterically telling us to pay the 4 hours that we did not use. According to them, the hourly rate begins when the movers leave the warehouse and ends when they return to the warehouse. They told us this warehouse was an hour away from our original place in Hartsdale...White Plains is 10 minutes away. Mind you, they also claimed that the movers left at 9:30 AM. Not sure if I don't know how to do math all of a sudden, but 9:30 to 10 is 30 minutes, but please correct me if I'm wrong, I don't know. They were adamant about us paying for 4 hours. If you wanted us to pay for 4 hours, you should have said something before. They finally instead charged us for 3.5 hours (still not making sense), and we just paid because they clearly sit on some high horse and weren't trying to listen to what we were saying. Currently trying to figure out how they have been in business for 40+ years with this kind of service, but I digress. Anyway, the movers themselves, Benny and his two guys, were amazing and so helpful. I'm so sorry that they are employed by Al's, and were collateral damage. Don't use Al's Moving. read more

An absolute garbage company, with absolute skells that work there. Not only did they lose half my life after storing it at their facility for over a year, they then denied my insurance claim after telling me to file one. They asked for a list of items that were lost, which lucky for them I am organized and kept a detailed sheet because they sure didn't after they boxed my stuff and stored it at their location for 1.5 years. When I presented them the list they said they wouldn't pay for it and to file a claim because it was "too many things." They stopped taking my phone calls, and only responded to me when I hired an attorney. Their driver, Jeff, is an absolute meth head, so beware because I'm fairly certain half my items are at this man's house. Before I physically moved, I recommended them to others because they were reasonably priced, they also lost my friends belongings and denied they ever did. Ironically enough they were all their electronics. Do you see the theme here? When my moving day arrived, the truck was an absolute mess. My stuff was all the way in the back when it should've been at the front because of what stop i was. As they were unloading the truck they were handing me things that weren't mine, which I denied, and then when they handed me my patio chairs I said "yes those are mine, but where is the table?" They denied having the table, I made the 3 lazy losers search the truck and "miraculously" it was found. They handed me the top of my side table and when I asked for the gold base, Jeff told me he gave it to the woman at the previous home, WHAT?! After pressing them for my items, and calling for days after my delivery, they found more of my boxes at the storage facility and told me Jeff, the junkie, would deliver them to my home.. well you can guess how that went. He sure didn't. My father and I had to personally drive to the home he was delivering to in West Palm Beach at 9pm because he spent the majority of the day ignoring my calls. I picked up my boxes in the kiddie of the street in some random neighborhood because that's where he left them for me. Real nice, right? Those weren't even the major items I was missing. They lost all of my bedding (pillows, comforter, sheets etc.), linens (blankets and sheets), decorative pillows for my couch, vacuums, they broke my flat screen tv, literally an entire corner of the tv is gone. They lost my kitchen ware, the list goes on. If you want to see your items ever again DO NOT move with this company. They will lose all your things and then try to gaslight you. They lie, steal and cheat people out of money. They claim they move from NY to FL all the time, but just steal your stuff on their way down 95, or just give it away to other people. read more

Horrible service. Much damage to the dining room, and living room furniture. Sad. Fireplace mantel Clock missing. Al's sent kids (20's and 30's) to do my move who I found talking on their cell phones, taking breaks, and were not professional. My Son saw my mattresses unwrapped on the ground leaning on the truck. Good furniture was not wrapped either. There are uncountable knicks and damage that even 'dark scratch cover' cannot repair what their worker's carelessness did to my furnishings. Truck was too small. Al and his male staff are bad news. When problems come up their true bad business acumen comes out. The move was expensive too of which I did not dicker about the price. Avoid. read more

This company is dishonest and took advantage of my Mom, a recent widow. They never filled out the paperwork for insurance for our items; THIS IS ILLEGAL. Most of our platters, bowls, and Christmas ornaments were shattered. Not just broken, shattered. As if the boxes were dropped from a 20 story building and landed on the ground. Each item was triple bubble wrapped- the only way they could break was as if the boxes were thrown repeatedly or ran over by a truck. All of our wooden bedroom furniture and other pieces were scratched up and damaged. One of the delivery men was so impaired by alcohol he walked right into our glass sliding door. He also stacked hundreds of boxes on a slant, which caved in and we had to pick up. They demanded payment in a certified bank check despite supposedly accepting credit cards. The driver of the delivery demanded I pay in full before we had one box brought into the house. This is also illegal. He later told me he knew how bad the delivery was and asked the owners to refund our money. I have the manager on a taped recording asking for my address so he could send me a check. I have his text message acknowledging our address to send the check to. I also have the driver on tape saying how he asked the owners to refund the money to us because of how bad the service was. THESE CROOKS STILL HAVE YET TO SEND ME MY CHECK. The guys were smoking and blowing their smoke at us into our garage. They mouthed off to me when I asked them to stop because I have asthma. They rushed as they wanted to get to the local bar so they were dropping our boxes. They just didn't give a .... About customer service or their jobs. They just wanted to go drink. I have been waiting for them to refund my money. Imagine paying almost $14,000 to get most of your stuff broken, smashed to pieces, and your furniture all damaged, having to fix the stacks of boxes that the guys messed up because they were in a rush to drink??? Oh, and it is illegal for them to not have provided us with the insurance information. Today is February 28th, 2023. If I don't get a check in my hand for the reimbursement within 2 weeks I am going to report them to the FMCSA. Places like that will investigate them for sure. Local news stations find out about things like this too. The manager didn't even want to see my pictures if the damages. Wait til court sees them as I will be suing them if I don't get my refund. Hope they do a story on the news, in the papers and on twitter about this company and how they took advantage of our family. They knew Dad had just passed and they took advantage of us. Four generation family of deceitful crooks. They owe us back the full amount of just under $14,000. I would hate to see how bad their fines will be once the FMCSA gets a hold of them. They could get fined for every customer they have ripped off. Lots of bad feedback for them on the better business bureau app too. This com is dishonest; the Way they do business makes Italians look bad. They know who to send this check to; I have been trying to get reimbursed since July. read more

Thank you Al's moving and everyone helped my sofa moving from NY to L.A. especially handler -Mulando, he was so helpful, worked diligently delivering from door to door, much appreciated! genuinely wish your family business well! read more