What an unfortunate turn of events. We arrived as a party of 4 on a Friday evening around 6 pm…read moreexpecting a well needed, well deserved, enjoyable meal amongst friends. I was especially looking forward to ordering the ribeye and lit up instantly when the server listed it as one of the specials.
The server shared that he would need to collect the orders for all of our courses at the same time which was fine with me. I actually had more confidence in the timing of everything for that reason. Our server had a delightful energy particularly at the beginning of our visit. After we placed our orders, everything began to fall apart. It did get noticeably busy since we first arrived, but we ultimately waited for our main entrees for over 3 hours. 3 hours.
The table ordered the charred octopus and the oysters to start. The oysters hit the table fairly quickly, but then we began to gradually notice how long it was taking for the octopus to come. I had only a slither of the octopus so that I could say I tried it. Everyone at the table raved about the taste. I did, however, agree that their oysters were delicious especially when dressed with a little bit of mignonette, lemon, horseradish and a touch of Tabasco sauce. I'm excited to now report that I am a fan of fresh oysters from the east coast, because apparently the coast matters. The table also ordered the canaletto stuffed with mascarpone, parmesan and another cheese, langostines and lobster with morel mushroom cream sauce, garnished with truffles. I passed on this one also as it was too adventurous for my taste buds; although, their delicious bread and our drinks did distract me for a little while.
The restaurant is BYOB, so we had our wine to keep us company while we observed other tables come and go. We eventually asked to see the manager and was told there wasn't a manager on duty which was either untrue or a very poor decision on the part of the owners considering it was a Friday evening. Having someone occasionally check in with our table may have also helped to take the pressure off of the server who may have gotten overwhelmed or decided to prioritize other tables. Having a manager offer a personal apology may have helped us feel less forgotten about.
After the three hour mark, we decided this was enough. I didn't have much to eat at this point, but I wasn't at all worried initially since I was there for the main event, the ribeye. I stopped a hostess who was walking past our table and asked for the manager. We were again told the manager is not here but can be called, if needed. I simply replied, "Please do". Shortly afterwards, I noticed our server who at this time was standing by the host stand briskly walk into the kitchen and then return to our table with our plates. I sent the food back which was a decision that was supported by everyone at the table. Let me tell you, that was a difficult decision to make, but I also was ready to call it a night. Our mood had changed, and I truly felt like we were derservant of having the same experience as everyone else that night.
Our server apologized for his part to play in the ordeal which I appreciated since I know his intention was never malicious, but unfortunately we had to call this night a bust. He offered us dessert on the house, and our entire meal was comped which we felt was an appropriate resolution. I ordered the Cinnamon Toast Crunch bread pudding which was a favorite. Very good.
Jasper Stone is a beautiful establishment with decorative yellow and white floral arrangements throughout the dining area. It is clearly a popular restaurant and has many positive reviews. I regret that I could not have a comparable experience.
