Absolutely amazing people and business! After a long night of traveling, we ran into truck trouble…read moreand needed somewhere to leave our boat for about an hour while our truck was being fixed. Professional Marine didn't hesitate to help us out. They let us park the boat there, didn't ask for anything in return, and were incredibly kind and accommodating. That kind of customer service says a lot about a business. We were so impressed that we decided to use Professional Marine to park/store our trailer while we're on vacation at Hayden Lake. Huge thank you to the team at Professional Marine for helping us out when we needed it. If you're looking for a marine business that genuinely cares about people and goes above and beyond, I highly recommend them!

I have stored & serviced my boat with Bryce & Jessica for many years and I have always had the very…read morebest experiences. I store & service my boat with them and they have always been very professional yet personable, which I appreciate. Just last season I was able to call them for advice on an engine notification I was receiving while on the lake. Bryce took my call and walked me through the steps. Within minutes, I was back in business. That is a rare form of customer service, and is why I have stayed with them for many years. They were a great find and a tremendous value. Highly recommend! -Samantha CDA, ID

I spoke in some length with the Owner by phone regarding my boat motor…read more "YEAH...we can fix that." as I was about to haul my boat across town to their shop I called to let them know I was enroute with my Mercury. "Mercury outboard??" "Oh we dont work on outboards." Call Randy at Mobil Marine, Post Falls Heck He came to my boat IN THE WATER.

Very knowledgeable and trustworthy with reliable workmanship. I felt like he genuinely cared about…read moremy situation and offered excellent recommendations.

I have bought one boat 2 outboards there. I also have had service and repair done there as well. I…read morehave seldom done business with better results. I have been treated so well on a couple purchases that I felt guilty. That is so rare in todays business climate. An amazing variety of inventory in stock and very competitive. Ell done Elephant boys.

Everything was just fine when we bought our boat until we needed post payoff help, then the lack of…read morecustomer support was absolutely horrendous. We had a SmartCraft system installed so we could know the hours on the motor and do the required maintenance. They installed the wrong model, couldn't get it to read on our phone app (installer wasn't familiar with Android) and told us to call Mercury for support. After several frustrating hours and numerous unsuccessful attempts by various tech reps, we finally got one that informed us our issues were due to the wrong module being installed and directed us to return the one we had (under warranty) and told us the correct model to get. The boat trailer axel bearing dust caps are plastic and cracked when I tried to take them off to grease my axel. I called Lowe and was told to get help from the dealer. Two people at the dealership sold me the bearing buddy which definitely wouldn't work. Thankfully, Ed showed up and knew it was wrong but no one helped us get the required replacement caps. Elephant Boys doesn't carry them. The trailer is made by Karavan and a call to them led us to a source in Spanaway. I gave Ed and the other man at the counter the required part number but neither was interested in it. To say I detest Elephant Boys and their lack of customer service is a vast understatement.

Great experience. Walked up and rented 2 kayaks. In the water within 5 minutes and Milo was very…read morehelpful as we were not familiar with the area. Beautiful coves to explore with lots of wildlife and safe paddling.

We had a wonderful (and safe) day on the water. Unfortunately, our positive experience ended the…read moremoment we returned the boat. After renting multiple days with KJ, one interaction on 9/1 at ~3:30 PM was convinced us to take our business elsewhere. Upon docking, an associate confronted us with accusations that my husband had been "cutting through swimming zones" and "cutting people off." Not only were these claims untrue, but they were presented as fact with no specifics to support them other than receiving the call at the time we reached the no wake zone. At one point the story was "I got calls," and moments later it became "I got a call at the time you entered the wake zone." Which is it? When pressed for details (where, who, when), none were offered, just a shrug and the remark that he only gets "two calls a year," and apparently we're half of them. To make matters worse, we were told the supposed "cutting off" occurred as we entered the no wake zone. That means speeds were five miles per hour or less. How, exactly, do you cut someone off when everyone is crawling along at idle speed in the same general direction? The claim defies common sense, and yet it was repeated back to us as though it were unquestionable fact. The problem wasn't that a call was mentioned; it was the condescending delivery. Telling someone to "learn the rules" and "take an online course" is not only unnecessary, it's insulting. My husband is a cautious, defensive driver with experience across lakes and oceans. He said he had not driven a boat in a while - a while for us means last year. Again, no clarification requested from the Associate - just launched into a very confusing lecture. During our day on Lake Coeur d'Alene, we passed multiple police boats without incident, not to mention receiving nothing but waves and smiles from other boaters. Hardly the picture of reckless behavior. Had the associate framed the issue as a question, "We received a report you may have gone near a swim zone, what happened today?" we would have been happy to clear it up. Instead, it was delivered as an unverified accusation, shifting story included, wrapped in condescension. I asked for a management callback to try and resolve directly with KJ, same associate called me back. I respectfully stated facts, sharing my husband's history with boats, and that I felt he should have approached it differently. I did not ask for a refund, compensation, or anything - I just wanted to chat about the interaction and why it was inappropriate. His official response? "Your feedback is noted *end call*". My husband and I will not do business here again, and since management didn't seem to wish to discuss this interaction I will be "noting" my feedback here on Yelp!

The team at NW Boat & RV are easy to work with. Very responsive, no pressure and on time…read more They took the time to walk me through a new purchased trailer and had it ready to go when they said it would be. Great team.

I rented an RV from Northwest Recreational on July 13th 2021. As it was very warm day, we used the…read moregenerator to operate the roof top air conditioning. The generator quit and would not restart 45 minutes into the trip. A call to the NW Recreational and Cruise America yielded no help unless we journeyed to a repair place the following day hours away from where we were located in the Idaho Panhandle. In addition, the unit was not clean, in extremely poor condition and maintenance. The toilet smelled horrible and was almost not useable. The lack of a generator prevented the remote camping we intended for our week of rental. While driving, the front end vibrated and the windshield wipers were worthless when we encountered rain. Further, the refrigerator froze everything and ruined some of our food. Northwest Recreational was not helpful with our problems whatsoever. They pointed the finger at Cruise America and Cruise America pointed the finger at Northwest Recreational. With no resolution on our issues from either party's part, we are left with disputing the rental charges thru our bankcard. On our day of returning the unit, we were charged two additional small amounts that Northwest Recreational had not clue what the charges were for and said they could not reverse the charges. Bizarre, yes. Northwest Recreational is extremely difficult to deal with. I would highly recommend not doing business with Northwest Recreational.

After a few 2 footides episodes I have bought 3 boats here. Superb experience from showroom…read morethrough support after the sale and finally trade-in and new purchase. We are fortunate to have this top caliber dealer in our area.

Worst buying experience.... ever…read more Afterwards, $618 for winterization of a brand new Crestliner 1750 with a 115 Mercury outboard.... And they over-filled the engine oil. Try to find another Crestliner dealership rather than using this one.

Great guys and highly recommended shop for your prop and running gear repairs or needs.read more

If i could give more stars I would. Its great to have a local shop that can repair props..... I…read morehad 2 that needed attention. One was nimor the second was dinged hard. Not only did the props come out great, they were done quicker than expected..... thanks fellas!!!

Loved these guys husband and wife owned the company. They came out when they said they would and…read moredid an excellent job on my boat. Highly recommended.

Very matter of fact service tech Came to me with boat in…read morewater; near His home shop. Ran some computer diagnostics and found no problems. ( Of course now the motor runs nice ; never fails) Very to the point. Offered no charge. I gave Him a nice gratuity) Sure I would 1. recommend this service and 2. call my self again.