I have an older Hammond that is not the easiest to work on or get parts for. I've always taken my…read moreboat to Madlin Marine. However, I needed to get my impeller done and they were booked out so I was impatient and decided to take it to a different shop. That was a bad idea! After replacing the impeller I took my boat out and it was still overheating. I called the other shop and they told me it could be some kind of exhaust blockage and wouldn't be able to get to it for awhile. I decided that I would take it back to Madlin Marine because they are the ones who have always worked on my boat. Well lo and behold I spent a crap ton of money for the other shop to put the wrong size impeller in. Madlin Marine showed me the impeller the other shop put in. The correct impeller that Madlin Marine put in was an 1/8 of an inch smaller then the other one. After getting the correct impeller in I put my boat on the water and it runs like a gem, no overheating issues! I took the impeller that was too big back to the shop, they would not take the impeller back or refund any of the labor costs for something they did wrong. Madlin Marine just did my winterization, they always go above and beyond. In fact I always get my boat back cleaner then when I leave it. I will never take my boat anywhere else again.

You know those jobs you just don't wanna do sometimes? Well, this was one of them for me and I…read morewalked into this place being new to the area, pretending like I had no idea how to work on anything. I brought them an older boat of mine for a simple fuel system flush and carb adjustment. Lo and behold, I get a phone call two weeks later saying that my bill was $2500. I asked what could the two minor issues I asked to have corrected possibly have needed that would have totaled $2500 for a carb adjustment and fuel system cleanse? Well aside from the two things that I had asked them to perform that didn't get completed (which I'll get to), they installed an in-line fuel/water separator that I didn't ask for. Charged me for the separator but not the labor since I didn't ask for it but they did it anyway. Ok I thought, no biggie, it was like 75 bucks for the separator itself. Alright cool, no biggie. THEN they tried to sell me on an automatic bilge pump, which I didn't ask for and then proceeded to charge me $1500 for flushing the tank and very minimal fuel lines and a carb adjustment. Now THIS is where it goes downhill. I come to pick the boat up and tell them that I'll give them $1250 on the day of pick up, but my bill was just under $1500. They said OK no worries. You can take the boat home and just give us a call whenever you're ready to throw that last 300 at your bill. I said awesome, I had a feeling that this place was not only being proactive with things like the in-line separator choice and other tips, but also for allowing me to take the boat home with a very minor outstanding bill. Made me think, OK these guys are in it for the enjoyment of the marine life and not the money. Same way I treat the business I own. What a perfect shop to take your boat to that you're restoring to give to someone as a gift. Good morals it seems, right? Wrong. I put that boat on the water the next day and it wouldn't start. After maybe 10 attempts at ignition, I did a quick walk to the stern and found that a QD fuel line to the motor wasn't connected, popped the seats up and fuel line to the tank wasn't seated on the in-line separator properly, they left the old plugs in that were fouled to oblivion, and they left footprints all over the seats. Considering the upholstery is in near perfect condition for that year of boat, you think they'd take their shoes off at least. Not to mention leaving the motor cover unlatched so as I'm going down the road it pops open, had to pull over and close it up. A very close friend who could run circles around these mechanics laughed at the idea of paying them 1250 to put a boat on the water that didn't run. Knowing good and well I could do everything myself, just didn't feel like smelling like fuel for 2 days. So what did I pay for? Well I'd say I paid a business to not do their job. The interesting part is they told me they dyno'd the boat and gave me compression testing across all four cylinders, so how is it that the fuel lines were still disconnected from the "fuel system flush" but you gave me a dyno when you were done adjusting what I asked for? Hmm, that's weird, wouldn't the lines be connected if you dyno'd it when you were done? Personally, I don't think they ever dyno'd the boat. Nor, do I think they ever did a compression test. I also think that if they did put new plugs in it, they then proceeded to pull those out and reinstall the old ones to save a few bucks because no boat would've ever ran with the spark plugs I pulled out of the boat WHILE I WAS ON THE WATER. I had to scrape carbon off and luckily had a can of brake cleaner on me to try and clean them up as best I could to get back to the dock....They were black as night. They also told me right before I left, that I may have to flush the system again myself....when I request a system flush, and I have to do it again myself, YOU'RE NOT DOING YOUR JOB. My end suggestion, DO NOT GIVE THESE PEOPLE MONEY. The ENTIRE BUSINESS FROM THE CRAPPY LOBBY AND SERVICE TO THE CRAPPY SHOP is not worth it, don't do it. Find another place.

I spoke in some length with the Owner by phone regarding my boat motor…read more "YEAH...we can fix that." as I was about to haul my boat across town to their shop I called to let them know I was enroute with my Mercury. "Mercury outboard??" "Oh we dont work on outboards." Call Randy at Mobil Marine, Post Falls Heck He came to my boat IN THE WATER.

Very knowledgeable and trustworthy with reliable workmanship. I felt like he genuinely cared about…read moremy situation and offered excellent recommendations.

Loved these guys husband and wife owned the company. They came out when they said they would and…read moredid an excellent job on my boat. Highly recommended.

Very matter of fact service tech Came to me with boat in…read morewater; near His home shop. Ran some computer diagnostics and found no problems. ( Of course now the motor runs nice ; never fails) Very to the point. Offered no charge. I gave Him a nice gratuity) Sure I would 1. recommend this service and 2. call my self again.

I had a couch slip cover that I thought needed a new zipper. I took it to TNT Upholstery and they…read moretook the time to look at it immediately, and discovered it had just come apart at the base. They lined it up and the zipper worked perfectly. It took their time to do that but they DIDN'T charge me! What a breath of fresh air! What great customer service! I will always recommend a company like TNT whose workers have integrity and also know what they are doing!

These guys did an outstanding job re-upholstering chair seats for my antique dining room set. They…read moreare fast, friendly, and professional. They have hundreds of samples to pick from that u can take home and view in your every day home light, and believe me, that makes a difference. And they are busy! I'm wishing I had more things to re-upholster.

I cannot thank you guys enough! The boat runs perfect now and we are having a blast at the lakeread more

From the owner: Discover Knottical Marine in Post Falls, ID--your destination for premium new boat sales,…read morefinancing, and expert services. From comprehensive detailing, annual maintenance and secure storage to professional diagnostic services, our dedicated team ensures your boating needs are met with excellence. Serving Post Falls and nearby cities like Coeur d'Alene, Hayden, and Spokane, we're committed to providing top-quality boats and services that enhance your water experiences. Trust Knottical Marine for all your boating adventures. Visit us today!

Absolutely amazing people and business! After a long night of traveling, we ran into truck trouble…read moreand needed somewhere to leave our boat for about an hour while our truck was being fixed. Professional Marine didn't hesitate to help us out. They let us park the boat there, didn't ask for anything in return, and were incredibly kind and accommodating. That kind of customer service says a lot about a business. We were so impressed that we decided to use Professional Marine to park/store our trailer while we're on vacation at Hayden Lake. Huge thank you to the team at Professional Marine for helping us out when we needed it. If you're looking for a marine business that genuinely cares about people and goes above and beyond, I highly recommend them!

I have stored & serviced my boat with Bryce & Jessica for many years and I have always had the very…read morebest experiences. I store & service my boat with them and they have always been very professional yet personable, which I appreciate. Just last season I was able to call them for advice on an engine notification I was receiving while on the lake. Bryce took my call and walked me through the steps. Within minutes, I was back in business. That is a rare form of customer service, and is why I have stayed with them for many years. They were a great find and a tremendous value. Highly recommend! -Samantha CDA, ID

After a few 2 footides episodes I have bought 3 boats here. Superb experience from showroom…read morethrough support after the sale and finally trade-in and new purchase. We are fortunate to have this top caliber dealer in our area.

Wonderful, fair and easy to deal with start to finish. I will be back and recommend them for sureread more

The idea of customer service has apparently not reached this business. No in person office staff?…read moreHmmmm not a good idea. Unresponsive is a charitable word to describe their operation.

About 10 years ago I had Sam replace a motor in a boat I purchased that had a blown motor in it ,…read morehe did a great job had that boat about 5 years and sold it, bought a new boat that would not power up, took it LCM and had Sam go through it, basic problems with a boat that sat for a few years, took it out today and ran flawlessly, thanks Sam and your mechanics for a great job once again...

Great to have an honest and reasonable mechanic in Spokane arearead more

From the owner: We are a mobile marine and small engine service at your doorstep!read more