Absolutely awful -- stay away from this Knox location. I was working with Todd May on a direct mailer project and I was his point of communication the entire time. He sent me a quote for a project that was around $1,200, which I approved and sent it to my colleague to pay on her CC. Then, he sent a quote for another $1,000 for the same project, saying we also had to pay for ink and for them to pull the mailing lists. I did NOT approve this, but we went ahead and sent it to my colleague (who paid the initial invoice). I was his ONLY line of communication this entire time, so it's extremely deceptive for him to have sent it to her. He claimed I approved the quote, so I asked for proof of the approval confirmation. He obviously couldn't find it, so the next day he said that my colleague paying was the approval, (even though she was not involved whatsoever and pays what gets sent to her).
Regardless, I still moved forward with him on the direct mailer we did since they already had the design, which was a mistake. I approved on Friday, 5/26 and 7 days later, they haven't even began the printing. He then called me a liar and said I approved two days ago -- so I forwarded the email I sent on 5/26 and got no response.
I've worked with many Alphagraphics locations across the country and have never had a bait and switch situation like I had here. Todd is extremely deceptive and unprofessional. We have 50+ clients in DFW alone and I was hoping to work with him on our collateral and signage, but I will gladly go to another location. I suggest you to do the same. read more