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Alpha Rug Expo

4.1 (28 reviews)
Closed 10:00 am - 5:00 pm

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Services - Alpha Rug Expo

Carpet binding

Carpet installation

Carpet removal

5 More Services

Carpet repair

Carpet restoration

Floor installation

Floor repair

Floor restoration

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Recommended Reviews - Alpha Rug Expo

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Alph Rugs installed SEM manufactured hardwood floors throughout our house (entire 1st floor, Master, hall and Study up) 3 years ago. Within the first 6 months we notice peeling and chipping along the edges of various boards all through the house. Over the next year, they got worse and more prevalent. We finally tried to contact Daniel at Alpha rugs about the problem. It took quite a long time, a lot of emails and text messages to get them to finally come out to look at the floors. When Daniel finally came to inspect the floors, he obviously thought it could be/was a manufacturing issue. Especially since the damage wasn't isolated to one area. He did mention that this manufacturer (SEM) has in the past blamed the home owner for using steam mops or the wrong cleaning methods. This kind of set us up for what to expect. After several more months, SEM finally sent an "independent flooring inspector" to come look at the floors. He seemed to be quite thorough. Needless to say, his report came back in favor of SEM, claiming it was a maintenance created problem. This is even considering several areas that have been under area rugs since day one. We have reached out several times to Alpha Rugs and SEM to contest this conclusion with absolutely NO response. Out take on this is that SEM flooring and Alpha Rugs are trying blame us for the poor quality of this flooring. Alpha Rugs recommended, and installed, these SEM manufactured plank floors knowing that we lived in our house and had dogs. Their conclusion seemed to be that we walk on our floors too much, we have dogs who walk on the floors (which they knew bc they recommended the flooring we chose bc of the dogs), we clean the floors wrong, we don't clean them often enough, we clean them too often. According to SEM, our floors would be perfect if only we never walked on them or stay off the floor completely. After reading the contract we notice there was ZERO warranty with Alpha Rugs. They told us the floors would last as long as our previous hardwood floor (25 years) and these floors did not last 6 months. We have tried and tried to resolve this issue in an amicable, mutually satisfactory way, but they refuse. I would not recommend or use Alpha Rugs every again and please find a different manufacturer for the flooring, as neither have any sort of warranty.

Interested in luxury vinyl?  They are an affordable option available in planks or tiles

IN TRANSITION, BUT THERE IS NO EXCUSE... There is never, ever an excuse for having a filthy bathroom that is designated for your customers. Here's the thing, If you want to have a filthy restroom that poorly represents you and your business, save it for the employees. I am sure that I speak for every potential customer out there when I say, we want the clean restroom that also has soap available. Ladies, this is why you should never leave home without your hand sanitizer. If I am the business owner and I walk in and see that bathroom and you are playing on your phone like you have nothing to do, I am LIVID and you are absolutely done for the day. The problem with the filthy bathroom is that it hijacked my brain and compromised my ability to really focus on the store and its contents. Also, it is important to know that you could actually spend up to two hours in a flooring store and you want to know that if you have to use the restroom, it is going to be clean, appropriately stocked and worthy of your bum! Also, you will never convince me that you can actually execute a full "turn key" service when your bathroom is that offensive. Since my reason for Yelping is to inform, I am going to go where my brain leads me and not ignore the pink elephant. So, I hope the business owner will see this review and get to work on that bathroom. For now, we can move on to other things! This store is currently in transition because they are preparing to move "across the street". I don't know what that means exactly because I use that term very loosely to mean the next town, down the street or literally across the street. Anyway, this is good news because the current location is tight and consists of a series of rooms instead of wide open spaces. It also has poor lighting which is a problem when you are trying to determine color and texture. So, I do hope that the new store is going to give customers a much better shopping experience. I visited on a Saturday morning and there was just a little too much activity for me and I found myself just cutting my visit short. Now, I haven't totally written them off because some of the things that bothered me might cease to be an issue once they are in a larger space. I was able to "check out" a flooring sample to take home and compare to my wall tiles and that I appreciated. Also, as we walked through the store, we found that people were genuinely nice and helpful. You will notice some negative reviews for this business but know that they are dated and came as a result of the previous owners. Now that there are new owners, business seems to be a lot better and customers appear to be pleased with the business. So, if I decide to return and do business with this company once they are in their new space and after they have addressed the bathroom issue, I will update my review. I really want to give them a chance because I can really appreciate an owner who takes a marginal business and turns it into a business that is really customer driven. So, we'll see what happens after the move. ***Don't forget, they are in the process of moving to a new location so make sure that you call before visiting.

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3 years ago

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Debbie S.

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4 years ago

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6 years ago

We've used ARE now twice and they were easy to work with and took great care for the installation. I'd go back again.

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Review Highlights - Alpha Rug Expo

We decided to go with them after talking to Daniel in detail about the carpet seam layout.

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