I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

So grateful to Lauren at A.R.E. for introducing me to the Karastan hardwood product by Mohawk. The…read moremedium brown Oiled Teak color looks stunning in our home! 100% pleased with the craftsmanship of their installers, and how accommodating the entire crew was throughout the process. The professional customer service of Phillip orchestrating our project made the entire renovation go seamlessly. We will continue to spread the word to a must go to Alpha Rug Co.

Purchased LVP and Carpeting. The product arrived quickly, within 2 weeks. Given current supply…read moreissues I had been concerned, but it was not a problem. Phillip reached out to schedule installation, staying in contact prior to the teams arrival. Also, appreciated that both the designer who helped me with the product decisions and Phillip were responsive to me, always returning my calls quickly if they weren't available when I called. I replaced the current engineered wood floors for LVP, and update carpeting on the stairs of my split entry home. I did all the due diligence from price comparison and shopping the big box stores, requesting samples etc. When I just couldn't get excited about anything out there, I visited Alpha Rug. They are a local business, which I like a lot. I was not pressured to buy, they directed me to the areas which displayed SO MANY large format samples. With the help of Lauren, I narrowed down my options, took home the samples to see them in my home and lighting. She scheduled Gary to come measure the following week. Can't say enough about the quality of the installation. The teams were so respectful of my home, courteous and most important---professional. The work was perfect. Couldn't be happier with the process and the final product.

This is purely on customer service. We needed Flooring and…read morebathroom quotes - we found them at the JC Arts festival. They called within a week to schedule our appt. They arrived promptly and were very friendly. They spent quite a bit of time taking videos and measurements. We tried to get an estimate or ballpark of the cost but they could not give us any numbers. We then spent another 30-40 mins taking videos of my bathroom area, still couldn't give us a price range. We were supposed to hear back within the following days....and no follow up, no call, no estimate. Now I am curious whatever happened to all those videos taken during the hr they spent at our home.

Very pleased with Alpharetta location of FCI-- needed a 9 year old carpet stretched. Carpet had…read morevery little wear as it's in an unused area of the house, however 2x month vacuuming caused it to stretch and bump up here and there. Eric sent out Luis and Maurilio who did a great job. Very professional and very nice men. Also, very pleased with Eric's pricing. Will definitely use them again.

Kelly Owen, Carlos and his crew helped us find the perfect floor and install it with the upmost in…read moreperfessionalism and care. We couldn't be more pleased and recommend them highly.

We just had our hardwood floors refinished, and they did an excellent job. They had also installed…read moresome newer floors previously and did a great job with that as well. Fred the foreman and his team were professional, detail-oriented and the results are great. I would highly recommend this company for flooring and for hardwood floor refinishing!

Alan and his team exceeded our expectations far and away. We…read moredid some remodeling where new floors were installed and older floors were refinished. Work was done promptly, efficiently and with immaculate detail. During our project, Alan kept us in the loop, communicating regularly about workflow. The finished product is outstanding. To be blunt, our floors look spectacular! Most of all, Alan is unbelievably patient with questions and a wealth of knowledge of material, color and cost, helping to steer us into decisions that made the most sense for us. There is real pride in this service and Alan is truly invested in the customer's experience. We cannot recommend Alan and his team enough! Five star service all the way!

Stop looking, this is your flooring guy right here! Alan really worked with us on our flooring…read moreneeds with fair pricing and great options. His team did an amazing job with the install and we could not be happier with our lvp flooring. We got some ridiculous estimates with some pushy sales guys from other companies, but Alan was honest, fairly priced, and let us make the decision with no pressure. Let's face it, none of us have the time or energy to replace flooring ourselves. Thankfully Kings Affordable Floors is here with great service and fantastic prices to take care of your needs.

All Good Floors lives up to the name!…read more I had a unique challenge of trying to match a discontinued carpet style to the various new options out there. Amber was great and stuck with me to answer any questions I had and track down samples to compare against. Once we had worked through all the details and found a good match, they had it installed in a matter of days. Their crew was quick, courteous, and cleaned up after themselves. They vacuumed not just the new carpet, but all the areas they had walked in the house! In the end, it was like they hadn't even been there. The new carpet was a seamless match and looked like it had always been there.

Show up for scheduled appointments. Follow through with a quote. Don't ghost anyone again.read more

I've been doing flooring projects with Bridgeport for 25 years. This project was another win. Great…read morejob on replacing hardwood floors. Carol came out with samples, explained the options, and showed us samples at the showroom making it easy for us to decide. Installation crew is best ever. Hardworking, polite, great installation and clean up. Love the new floors.

Well what can I say, this was probably one of the best experiences I've ever had with a company! I…read moremean from the very beginning I could tell that they were just honest people trying to give me the best price! It's crazy I got different quotes that were three to six times higher than what Tabitha and Matt and their team were offering me. It's like they want to give you a great deal and make you feel good that pasta you would spread word of them but they don't require. But here we are, I have to spread word of them because they were absolutely amazing especially because this project was for my mom's house and I really wanted to make it look good. Tabitha was so responsive, and the team that came and did the install were so professional, they were so clean, just all around an amazing company. So if you're reading this don't hesitate they are your go-to guys unless you're trying to pay four to six times higher LOL:-)

I hired Prestigious Flooring recently for carpeting and hardwood floor installation. I was under a…read moretime crunch to get the work completed so I could put my house on the market. Edwin and his installation crews were very professional through the entire process and completed the work on time and on budget. Prestigious Flooring is an excellent choice for any flooring needs and I will definitely use them again in the future.

From the owner: We specialize in all flooring installations. We carry all major name products like Mohawk, Shaw,…read moreDaltile, Interceramic and many more. Please give us a call for a free consultation.

We had a unique situation where we couldn't get our dishwasher out. Our hardwood floors were…read moreinstalled by a different contractor and they didn't double check the height. We needed help cutting out part of our floors, installing a new dishwasher and then adding new hardwoods near the dishwasher. Thai did all of this for us and did an incredible job. He was so easy to work with, so kind and gave us very fair pricing. Thank you Thai!

We bought a new house and needed our floors refinished before we moved in. I found Thai highly…read morerated here. He lived up to it. Came for the estimate very promptly. Gave me a reasonable estimate. Did an amazing job. Charged me exactly the estimate. The floors sparkle! Great experience!