I advise those interested in a new roof not to hire Alpha Rain of Warrenton and/or Brandy Station, VA. I had a metal roof Installed July 2019 by Alpha Rain and I have been dealing with a leaky roof since July 2020.
The difficulty is dealing with the arrogant, superiority attitude of Brandy Dysart. When I initially contacted him about the leak in July he confidently stated that his roofing and the workmanship would not leak. I reported to him that water was coming down one of the vent pipes. He explained to me that I needed to have a plumber fix a plumbing problem. I spent a month placing trays to investigate where the water was coming in at when it rained. I determined the water was coming in 'around' the vent pipe and not through it. After several calls he sent over the 'foreman' who had managed my roofing project. The foreman determined the skylight was allowing the water in and he said he sealed it. However, the leak continued. I called Brandy at the beginning of November and informed him rain was still coming into my house from the attic. He said with the Thanksgiving holiday it would not be until the beginning of December before he could get someone out. I called him back on December 10 and he then stated they wouldn't have time to come out until after Christmas. When I never heard back from him to schedule it, I called him back today, January 15th. During that call, Brandy became angry and stated the skylight was not under warranty. He became even more angry the longer he was on the phone. I attempted to remind him that in the original roofing project the roofing crew would determine the integrity of the skylight and whether or not to replace it (the contract gives Alpha Rain the option to replace or use the existing skylight as 'to be determined'). Further, the same foreman stated in August 2020 that he sealed the leak. The skylight was the source of water coming into my home. During my phone call on January 15th I allowed Brandy to vent. He was very condescending and elaborated that I am not a roofer and that I am not being reasonable with my expectation for him to get this leak resolved. Brandy could not get past his superiority as a roofer to understand that I have been dealing with water coming into my home through the summer and fall, and now the winter. This tasking has been in his domain since October and yet he vents his frustration for my unreasonable urgency? He should be well aware that I have never balked at paying for a new skylight. Toward the end of our phone discussion today, Brandy became very loud stating that I was making him angry. He indicated that he did not want to service me any further and said to get a different company to fix it. I attempted to tell him that I wanted to keep the resolution of the leaking of the roof all under one company. He stated it would be 4 more months out (after the already 3 months I had waited for him to call me to schedule and he didn't). I had to hang up because he was yelling so loudly and he would not give me a chance to speak.
To reiterate - never choose Alpha Rain for your roofing needs. The lead person, Brandy Dysart, does not support the integrity of his company's work. Prior to hiring him to install a new roof, we had read some bad reviews about Alpha Rain but unfortunately we disregarded those. Our experience post-installation is 100% consistent with those bad reviews in which he refuses to take responsibility for problems associated with his company's work and his anger management issues. read more