Responsive. Didn't get the friendly response though, just a few words…read more They only service Red Hill to Ko'olina. Perfect for West side families in need of support.

JoAnn and Steve took very good care of my 2 naked cats, Raisin and Sméagol while I was away on the…read moremainland for two weeks. They came over to my home, fed the cats and gave them attention, while also checking my mail and sweeping the floor. I am so grateful for their services. I had to call them last minute because my friend's roof on her house flew off and she couldn't watch my cats. Joann and Steve came to the rescue and assured me that the cats would be fine. I got daily updates and photos and when I came home, the cats were fine and my house was in order. I would highly recommend their services and will be using them next time I go traveling. Mahalo!!

Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she…read moretook the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl!

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.

Our dogs Vader and Toby came here to do a 1/2 day evaluation and came home sooooo happy and…read moreexhausted (we love that for them). Upon arriving we were greeted with their staff and they explained what would happen throughout the day and asked if we preferred Vader and Toby to stay together. We opted to separate them and we'll probably be sticking with that plan until further notice. Overall, great experience for our dogs and us. Vader and Toby will definitely be coming back

I was a loyal customer for 5 years. My dog once stayed there for 2+ months. Now they will not take…read morehim because he gets excited for walks and grabs his leash. Yes, really. The manager clearly stated he was not being aggressive--he just jumps up and grabs his leash. This place meant something to me and my dogs, and now he's a menace because he loves his leash.

We need to board our anxious rescue fur baby because our usual in home dog sitters are not…read moreavailable for the dates we will be away. Vet suggested Tails, a friend suggested Tails, it's only 10 minutes away, so I inquired. We had to take her to a "meet and greet" for an assessment, and had to provide proof of vaccinations prior to the appointment, which I thought was a good sign. As expected our little bundle of nerves was recommended for their "Pet Success Plan" training to help her get used to the facility, staff, become more socialized. We were sent photos of her at the facility and given a "fun report" of her time there. There are webcams of the general areas that you can access online. A week of training and "Play Care" time and she was approved to board as a"non-social" dog. I was assured that she would have ample human interaction and because she was actually categorized as "semi-social" (she did improve with her training!), she'd still get some time with other dogs. (She may not want to interact, but needs some kind of companionship!) Dogs are placed with similar sized dogs only, which is good. You can view the play area which even has a wading pool for those that like to swim. Their boarding brochure is very thorough with feeding times, medication scenarios, food options/instructions, etc. You add everything to the booking online. They have set protocols to bring in your dog to keep the dogs apart. Sometimes it takes a while if several pup parents are dropping off or picking up their fur babies, but the protocols are good. we are comfortable that ours little one will do ok while we are away. They sell all kinds is snacks, food, toys, other supplies. This was our first time we utilized such services so I have nothing to compare it to. (Last time we boarded a different dog was 30 years ago...) I am giving a preliminary rating of 5 stars for all the visits and work the staff put in with our pup, pre-boarding. All the staff we interacted with knew her by name and how she did. All seemed to love dogs, gave suggestions, etc. Will update after we board her and see how she is when we pick her up. We are hopeful all will go very well with the prep she's had, our experiences to date, and the friendliness of the staff.

The care and attention for the animals from the staff is great! We love the manager!…read more The cameras they have up really is a fun aspect.

Paula was great! She sat down with us and discussed the issues we were having and got to know our…read moredogs. She gave us some very insightful tips and tricks to help us manage our highly reactive large dog. We are continuing to use her tips and are already seeing improvement in a couple days! We absolutely love her positive energy and would highly recommend her to anyone who needs some help with their reactive dogs.

I desperately needed help with my high energy, reactive, guarding Pit Bull mix. I'm so grateful to…read morehave found Paula! Our first introductory visit was very informative and has given me hope in a hopeless situation. Paula is very observant, listens well, and has given helpful tips, options, and training techniques for structure and boundaries. She has a deep compassion for both humans and dogs, and truly desires for a positive outcome for both to be better together. I look forward to continued training sessions with her! Thank you Paula!

Words cannot express my gratitude and appreciation for Sabrina and her team! Our 4 yr old mini…read moreaussie, Kelso completed his 2 week board and train in Waimanalo with Sabrina and her team. I thought he would never be able to hang out at a restaurant or go in an elevator with me, be with other dogs and humans because he was reactive! Everyone in my condo has said that Kelso is a different dog! While training continues especially with me Kelso now can go out on adventures with us! What I love is Balanced Obedience does not use e-collar or treats and they are so supportive!!!!

Mishka my 4 month old puppy, just "graduated" from Sabrina's 2 week boot camp and the results are…read moreamazing! I'm looking forward to the classes, online training she offers and the CGC evaluation! She offers great value for her packages! I highly recommended her for anyone serious about training and having a healthy relationship with their dog!

They were able to accommodate my needs on very short notice. They handled my dog really well and…read moretaught us skills to keep progress going for long term success.

Training was wonderful & very thorough. The trainers even…read morehelped train us, the humans. Our 2 year old dog is very much a part of our family now.

Sharing my life with a highly intelligent & reactive herding dog is not an easy task. There were…read moremoments I shed tears thinking that I failed my dog to build a relationship with her. Luckily I found Ashley & Makana through dog friends on IG who were working with them already. I was able to set up a virtual consultation, private lessons, and day trains. All the tips, training and expertise they shared with me, helped flourish a better relationship & understanding with my pup. The 2 years working with them has helped Tequila grow into a more confident pup who I can take to dog friendly places, pawticipate in dog sports, have small dog play dates, join pack walks & slowly meet new people. I know that she will always have reactivity but now I have a better grasp on how to de escalate the situation when she has her big feeling moments. I don't feel defeated but instead empowered & able to advocate for us. I am very grateful that Kaulike is part of part of our lives and so happy that Tequila is looking forward to her monthly pack walks with them.

There aren't words to explain how grateful I am to have the Kaulike K9 pack be a part of our lives…read more I'm a "first time" dog owner (not including a childhood dog) and let's be honest, I didn't have the slightest idea on what to do with a reactive dog. They have guided and supported my pup and I throughout our private lessons and continues to support our journey. Brock loves his Aunty and Unko so much, and we'll miss them after leave Hawaii.