Customer service is EVERYTHING, + the product or service provided is important as well. I believe that right from the start of the interaction between a company (when you agree to pay them) until they walk off your property, is also very important. When a subcontractor is referred to you and you are told they are the best, well, that's exactly what I expect. When an issue comes up such as mine, (I won't go into detail bec it's not important) and the subcontractor ARGUES with the client, well then, their rating goes down a notch. Yes the painting is beautiful (after many many many areas that were missed), but when someone acts like a bully about an issue (small or large), then that behavior is unacceptable! If you are on my property and something occurs, something that could have been handled very easily by the "boss" of the guys doing the painting, then that is what I expect. No matter if the "boss" thinks they are right and the client is not. Because for me, the client is always right! Just because a "boss" holds the power and makes the final decision, does not require him to be a total jackass or disrespectful. Just because you can, doesn't mean you should. I am so thankful to the fence company because they SHOWED UP and did the right thing because the fence company respects their clients, this "boss" of the painting company did not show up. Hope you learn something from this experience, Everton. Kindness goes a long way, maybe something you need to research! read more