Joshua provided excellent service. my tire was demolished‍ so I called triple A and they sent out Joshu. Triple A rep had informed me that someone was going to be out in 30 min. I had to use the restroom real bad so my sister took me down the street to a near by gas station. within three min I get a text saying Joshua had already arrived to the destination where my car is at. when we got there Joshua had my car jacked up and was in the process of taking my tire off. He made us comfortable in an overwhelming situatio. Joshua also helped set up transportation to get my car towed back home. which is an hour and 30 min away. Thank you Joshua Also to Sarah whom towed my car back to Los Banos from San Jose you are an angel thank you for all that you did. you put our minds at ease. We appreciate you both I'm sorry I missed your calls Sarah. read more

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We called AAA to have our car towed. We noticed our tire was going flat on our car after coming home from the grocery store. Aldo, from Alongi Bros Towing, kept in touch with us via phone with an ETA of his arrival. He was able to find a tire shop with the exact tire we needed. It wasn't easy to find, but he found one. He did a great job with getting our car on his flatbed towing truck. We received excellent customer service from him and appreciated his help. read more

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I had a wonderful experience with Joseph and am so grateful for the help I received! My 2014 Lexus had unexpectedly stopped starting; it was making some rattling noises when I tried to turn on the car and my dashboard lights were flickering. Since I'm still relatively new to handling car maintenance independently, I was honestly a little nervous about the entire process. Fortunately, Joseph made everything incredibly straightforward and reassuring from beginning to end. First of all, the response time was fantastic. I was told someone would arrive within approximately 30 minutes, and Joseph actually arrived around 10 minutes earlier! What impressed me most was how knowledgeable, thorough, and genuinely passionate he was about his work. I initially assumed my car simply needed a jump-start, but Joseph took the time to examine the existing battery, test its condition, and explain the results to me. He showed me the readings on his battery analyzer, and nearly everything was in the red zones. He also pointed out that my existing battery was smaller than what my Lexus should have been using and was showing signs of deterioration. Rather than simply telling me to replace it, he walked me through my options and explained why continuing to jump-start an already deteriorating battery might not be the most sustainable or cost-effective decision. I especially appreciated that he considered the long-term reliability of my car rather than just finding a temporary solution. I ultimately decided to replace the battery, and the entire process was remarkably quick and smooth. After installing the correctly sized battery, Joseph showed me the new diagnostic readings and explained the improvements. Seeing the before-and-after measurements was incredibly helpful and gave me much more confidence in my decision. Beyond the repair itself, I genuinely enjoyed talking with him! He shared so much practical knowledge and experience about batteries, car maintenance, vehicle longevity, and even the broader considerations involved in purchasing different types of cars. Joseph didn't rush through his explanations or make me feel uncomfortable asking questions. He was enthusiastic, patient, and thoughtful throughout. He even helped clear some accumulated leaves around the front of my car, which was a very considerate gesture. Before leaving, he gave me clear instructions about what to expect after the battery replacement and recommended taking a short drive to make sure everything was operating properly. I followed his advice, and my Lexus is now starting and running normally again! The replacement cost was also very reasonable, especially considering the quality of service and peace of mind I received. What could have been a stressful roadside assistance appointment turned into a positive learning experience. It's rare to encounter someone who combines technical expertise with such a natural enthusiasm for teaching and helping others. Overall, I'm very grateful to Joseph for his professionalism, kindness, and care. I now feel much more confident about maintaining my car, and it's reassuring to know that I have a reliable team to contact if I ever need roadside assistance again. I would wholeheartedly recommend Joseph and the team, especially to anyone who appreciates honest explanations, thoughtful recommendations, and service that goes above and beyond. Thank you so much! read more

This review is through AAA service request for tow. After the first flatbed tow didn't work out, they called for this dolly type of tow by Alongi. Once arrived, the tow was efficient and smooth from start to drop off. Thank you. read more

Alongi Bros - Tow - Towing Near Me - San Jose, California

Joseph from AAA came to fix my car battery. Very profession and took time to explain the problem before replacing the battery. Thank you!

We had to call AAA after our car wouldn't start. I had very little experiencing with AAA, and was nervous. Luis was quick to call us and give us an ETA. In a matter of minutes, he was able to find us. Luis was very nice and went above and beyond! He was able to help us get our car started back up. What could have been a stressful situation turned out to be a calm and positive experience. Thank you so much Luis for all your help! read more

Whoever drives truck #4 is a hazard to this company and people on the road. Driver was going well over 85 mph on 101 North on 8/10/26 around 9:30pm. He was swerving from lane to lane without any indicators narrowly missing several vehicles and cut me off and made me have to swerve out of the way or else he would've hit me. ABSOLUTELY BIZARRE that someone behaves like this in a tow truck of all things. Will be calling and making a police report as well for public endangerment and reckless driving. UNBELIEVABLE read more

They were fantastic, They towed my daughters car to our home through AAA. On Point!

Thomas was beyond excellent. Great communication, response time, friendliness, patience, expertise, gentlemanliness. (As a lone woman) being stranded on a busy freeway with a flat tire, I could not have been more pleased than to see Thomas and his huge shiny yellow truck with overhead flashing lights show up. He went above and beyond, even making sure that all of my tires were at the correct and uniform inflation, then, concerned for my safety, escorted me safely back on to a busy freeway. We should all be so lucky as to get Thomas and Alongi when we call AAA in an emergency. read more

I requested a battery check since my car died in San Jose. Jonathan came by within 30 minutes after I requested the service with AAA. He was able to help me out and put in a new battery since mine was low on juice and I was still on a road trip. He was very thorough, nice and trustful when he check and diagnosed my battery. We made a decision as a team and not rushed to do so. My wife and I were very pleased with Jonathan's service and made our day better knowing we can continue our trip without any worries. We were made it back home after our road trip with no battery issues. 10/10 service and care. read more

Luis was a great worker and went above and beyond to charge my battery and when that didn't work he was able to pick up a battery from a nearby colleague and he finished the job very thoroughly and provided great customer service. Thank you Alongi Bros for employing responsible and professional employees! read more

Josh was amazing!! Wow! He was here within 5 minutes, explained exactly what he was going to check and he replaced my battery and was done in 10 minutes! Highly, highly recommend Alongi Bros to anyone!!! read more

Had a break down on a major road today and Jake from Alongi came by. He was superb! He was a really nice guy and I had some unusual circumstances (a cat with me) and he could not have been more thoughtful about ensuring the cat was safe and comfortable too. All around great experience during a not-so-fun situation. Highly recommend the tow service. Thanks Jake! read more

I had a dire situation with my car today. I was in need of a tow. I called my insurance company for roadside assistance. The tow truck driver arrived a couple of hours later. I don't blame him for the late arrival, it was the automated insurance company message that I received. Louie arrived and explained how busy he was with the previous customer. He checked my ignition and was able to drive my car onto the tow truck's flat bed. He informed me that he believes that my catalytic converter is still there. He was polite and knowledgeable. I'm so glad roadside assistance is part of my insurance package. read more

Alongi Bros - Alongi Brothers tow truck - Towing Near Me - San Jose, California

Engine started to smoke and I was stuck at the side of a busy exit. I went from scared of being hit by a car and worried about needing to purchase another car to absolute relief. Daniel came earlier than the estimated time, and took one look at the car and said its a simple fix. Turning a very stressful situation to complete relief. He went above and beyond, and his customer service is second to none. read more

Fantastic service! Daniel M was efficient, professional, and courteous! Appreciate Alongi providing tow service via AAA after other services bailing. Would give more stars if I could. Daniel had my tow safely and quickly loaded for towing. Great value and quality. Arrived quickly and was proficient and knowledgeable ! Thank you! read more

The Alongi brothers towed my car and did not let me retrieve any belongings despite multiple attempts I had important information and stuff in there and they said they were going to throw them away.... Then I start getting notifications from my credit card that was inside my car.... They are thieves stealing items from inside the car charges will be pressed... corrupt company most definitely read more

Alongi Bros - In concord ? - Towing Near Me - San Jose, California

12/11/24: 1 star review because they towed my car and damaged my new vehicle while under their possession. I needed to file a police report online and had to work with my insurance company after coming here. A quick 30min visit turned into a horrible 3hours. 1/4/2025: The supervisor told me that an employee scraped the hood of my parked car with their truck when backing up. They admitted fault - I owned a new 2023 car (no previous history of damage as its purchased new) and this company damaged it while PARKED in THEIR parking lot. It says a lot about the quality of service. They admitted fault and offered transportation reimbursement and car repair. It took 7 days to get my vehicle back to me and an additional 7days for the repair company (AutoShield Collision Center in Santa Clara) to get the last pieces to me. Alongi Bros prefer to "pay-out-of-pocket" and will not file an insurance claim. They will work with a local body shop (Collision Center/AutoShield in Santa Clara) to fix the damages caused. Luckily, they repaired my hood and the paint looks similar to my original hood and the rest of my vehicle. This is my experience with this company and my experience is that they caused damages to my vehicle. Make sure to take pictures, document everything, and file the proper police reports for your insurance. This post is to educate you of the process and my experience with Alongi Bros. read more

I would like to send a huge shout out to Luis in San Jose. I called AAA because my battery was dead On my van, Absolutely no power. They assigned Alongi Towing, LUIS (driver/tech) came out. Not only did he take the time to help but he went above and beyond to get my battery replaced ASAP! He literally saved me, I was able to make it to Work because my vehicle was fixed! wow! I am beyond grateful. He is the absolute best. He's very knowledgeable and professional. He deserves recognition for his amazing customer service! we are very appreciative! I Hope he, AAA, and his company Alongi Towing know what a great asset and technician he is. Thankful, Veronica San Jose, California read more

These guys damaged my car back in December and are taking this as long as possible to make thing right. After getting a body shop estimate for the repairs now they're claiming the damage wasn't as bad and making the processes even slower. Total joke.its been almost 5 weeks since the incident and there is still no sign of a resolution on their part anytime soon. read more

Made things right and all ends well ! Happy with the service provided moving forward

As a mechanic myself I felt no pride in making the call for a battery service but I knew AAA would be able to help me so late at night. Matt came only a few minutes after the call and was ready to work once he got out of his truck. Matt was quick to test the battery and had a great replacement on hand. Even though I removed the battery earlier in the evening to charge it Matt had no problems putting all the pieces back together with ease. What a great driver and I wish you all a great holiday season. read more

I've had a real tough two weeks after running over a parking divider and obliterating my oil pan . Working through AAA Roadside has been on the spectrum of completely unacceptable customer service to the best customer service (only thru their towing partners). This review is for Thomas and the woman (at Alongi) who called me to give me a status update and check my whereabouts when Thomas arrived. I requested a tow at 6:20am thru AAA. Every time I've requested a tow in the last two weeks dealing with this issue they've taken 60+ minutes to arrive. Today, it was way quicker and I wasn't expecting that so I was still on my way to the shop to meet the tow. Thomas arrived at 6:45 and my ETA wasn't until 7am, but the woman offered me grace (first time anyone really extended true kindness during this whole debacle) and I literally felt the sigh of relief release from my body. I thanked her. Thomas was ready for me when I arrived. He was quick. He confirmed my AAA status and said he'd take care of everything and meet me at home. I let him know we'd need to push the car into the garage. When he got to my house he situated the car so it was easy (enough) to push the 3500 pound car up into the garage. It took both of us and some maneuvering but Thomas was so pleasant, and equally as kind as his colleague over the phone. I can't tell you how much it means to be given great service in the *simple* form of kindness, especially knowing that most people call for tows in incredibly stressful situations. Thank you again, Alongi. AAA on the other hand... read more

Luis was very helpful in finding the problem so he would not have yo disconnect my battery. He also has a good & positive attitude. I am an elderly & he made me feel safe about the problem I am having with my car. I would hire him to work gor me if needed. Great person read more

driver arrived before chp when i was stuck on the 280. wish i could remember my drivers name, he was the best! great service, no complaints :) read more

Two thumbs ups call in for a battery jump ' Ryan came and have it jumped starts within few minutes.

Their company policies make them useless. I got different information from the driver and from dispatch, causing expectations to be disparate, and I was even forgotten for more than half an hour. This is America! read more

Amazing service super fast to respond to AAA call. Josh was impressive and very professional. He made sure to explain all my options and made sure before he left all my questions were answered and also allowed me to make sure the car was fully functioning and good to go for the future! Will use this service again in the future 100%! read more

We had a flat tire, not the ordinary kind. I was on an electric bike and had a flat. Lewis from Alongi bros happened to be helping a car out and when he was done, we approached him and asked if he had anything that could possibly help us out. We didn't have any glue or patches and our tiny pump was barely working. He did the best he could, hooked us up with some air and electric tape that he was able to find in his car. He was super patient throughout and made sure we were on our way before he drove off. Super nice guy and good service (in a way ;)) read more

Awesome driver Sara - skilled, professional, caring - just the best! Highly recommended! read more

I would not recommend this towing company. My car was stolen, then found, then picked up by Alongi Bros. I called them less than an hour later, and they told me that they charge $150 per day, starting the minute they pick up your car, and $125 to open the gate after 5pm. My car was in their possession for 2 days, and it cost me $700 to get my car out. They did not budge on the fees, despite the fact that I'm disabled, not working, and on a very limited income. I even asked two different managers to reconsider, or a payment plan, and they refused. They told me to get my money back from San Jose PD. They don't care about their customers. They ripped me off and took advantage of me during a bad time. read more

Towing car to mechanic. As soon as I placed the call with AAA, They called me within a few min and scheduled a driver to arrive within 45 min. The driver, Krin arrived on time, very professional, did a wonderful job very helpful. Great service and I recommend them highly. read more

I had a battery put in through AAA through Alongi Brothers in October 2022. It was in a Honda Civic 2008. It's always run a little bit weak as far as being able to start it consistently -come to find out it's the wrong battery the wrong crank And neither Brothers nor Aaa will replace the battery for free. This is BS. I would warn you of this circumstance so it doesn't happen to you -seems nobody wants to step up to the plate merely passed the buck so to speak. Thank you. read more

Alongi Bros - Towing Near Me - San Jose, California

Supposedly they work with triple A for roadside towing. I requested a tow and was told it would take an hour. When that hour came, Alongi Bros cancel on me last minute and left me hanging. Reason because they don't want to accountability on towing my vehicle. So here I am stuck at 2am and eventually having to abandoning my Maserati in the middle of downtown after this long wait. Day after, I requested another tow through triple A during normal operating hour and the wait was an hour and half. 90 minutes came around, I drove out to my abandoned vehicle. Only to find out that Alongi Bros was suppose to tow my vehicle, and that they have canceled on me at the last min again! Alongi Bros towing is a unreliable, irresponsible, and lack of communication company! They could at least reject the request instead of having me wait until last min. So I called C&M towing and they got to me within 30 mins. Second time that they have service me and they are quick and reliable. (Yes, Maserati's are unreliable) read more

Alongi Bros - Towing Near Me - San Jose, California

February 3, 2022 I was still having trouble with this lousy battery install by these incompetent bros. I jump started my car and got in my driveway. I had recovered enough from double bypass open heart surgery to be able to troubleshoot what's wrong. As I was starting to remove this crap battery I found that the positive terminal was loose. So loose I did not have to use a wrench to remove it. I just pulled it off. Unbelievable three AAA Alongi Brothers did service calls and not one found this obvious screwup. An entire year of problems cause by the inattentive so-called service techs. Avoid AAA Alongi Bros cause obviously their asleep at the wheel read more

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Was about to go to work but my vehicle wouldn't start! So I called AAA and Cristian showed up within a hr. He suggested I check if it's still under warranty, which I would have but I was in a hurry Also, he had a battery already to go. So he replaced the battery and I appreciate that I could view the status of my battery on my phone! He scanned my battery and my vehicles info and he sent the report to my phone! Awesome tech. Also, I appreciate his customer service work ethic!!!! read more

Alongi Bros - Cristian, great customer service brah! - Towing Near Me - San Jose, California

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Absolute scam artists who make their living off taking advantage of people who are at their lowest points in life. They will start charging you the minute your vehicle arrives in their lot and then wait an entire week to even inform you that you now owe them a minimum of $1000 because they've apparently been charging you $130 every single day it's been there. They will charge you $120 if they have to open a gate for you get your vehicle. Honestly don't know how these people sleep at night. I suggest if Alongi shows up to tow your car you turn them away and call someone else ASAP. You will regret every talking or dealing with these miserable excuses for human beings. read more

Oh my gosh. I left my phone in my sons car and when I went to drive over to get it...dead battery in the car. No phone, dead battery. Raudel to the rescue!!! What a nice person and so thoughtful. He explained the battery situation to me ( I'm not a mechanical genius) and I decided on a new battery so I won't have to have this freak out for a few years. He also checked the tires and made sure I would be safe. He really thought of everything. Thank you, Raudel. You really saved me today!!!! Highly recommend!!! read more

Horrible. I'm sorry if you have to deal with this company. They don't care what your situation is, they will find ways to bill you hard even for some bs. If you have a choice, do not use this company. read more

I called for a AAA battery jump. A very nice young man from Alongi Bros arrived to jump my car. He told me the battery was no longer good & I needed a new one. He quoted me a price which I agreed too. I signed the invoice for the agreed upon price. Then I received an email with the correct invoice total quickly followed by another invoice from Alongi Bros. That invoice was $40 higher. Alongi Bros had added a $40 tip without my ok. I have called 3 times to get this resolved...... I am guessing that the invoice I signed had a VERY small statement on the very small iPhone screen that said uncheck this statement if you don't want to add a 20% tip. Had I been asked I would have given the driver a tip. I still don't know if that is what actually happened because I have never heard back from the "supervisor". So be warned.... If you have to use Alongi Bros check the very small invoice very carefully. read more