Needed a leak in our AC repaired and a tune up on our furnace. Cappy called to tell us when they…read morewere on the way and the repairman had special covers to protect our floors. He was knowledgeable and did great work.

Cappy just completed a major HVAC job on my house. Over the years, I have the opportunity to…read moreinterfaced with many HVAC companies, many in Michigan and even some in other states. Without a doubt, Cappy is the most competent HVAC company I have ever experienced. From the initial interface, to the full completion of the project, their communication skills were exceptional, no pressure, no trying to run the scope of the project up; just honest, data driven technical insight in defining the project and exceptional field execution by very competent, seasoned and cordial professionals with the project started and completed on time. Very happy with Cappy

I've used Suburban for many years now but it seems they have closed and sold their business to…read moreMastercraft. It's not the same business and my experience with Mastercraft was not good, just from basic customer service perspective. I made an appointment to troubleshoot a non-working AC. They said they couldn't give me a time window until the day of. So I called at 8:30 and the office told me should be afternoon maybe around 1. So I skip lunch figuring I'll grab something on the way over when I get the call. No call, so I end up eating only crackers. 4:30pm rolls around and I call and she says I'm next. Next, it's 6pm and the office is closed and I'm wondering if they're still coming or the tech ran out of time. So I call the after-hours emergency service and the on-call tech did call me back and said the tech is still coming. The tech calls me at 7pm and so I rush to the house to meet him and he gets there at 7:30pm. He diagnoses the problem in 2 minutes (no pressure, 20 year old unit, need new). And oh by the way they probably can't install a new one for another month. They're obviously very successful yet they can't be bothered to invest in a system to keep the customer informed when they're coming. Lucky I didn't take the day off work since I work close enough to rush home but it's just a basic lack of customer respect. Anyway bottom line is that Suburban no longer exists, it's just a name (now Suburban Mechanical) that forwards to another business. On the bright side, I found a small very capable business that was able to come out and schedule me within a week. If you're also a former Suburban customer, check out CJB Mechanical for your HVAC needs.

We have been customer for decades and had recommended their services to our neighbors , Jason was…read morealways very pleasant to work with. I made an appointment for service this year they said they will come 8-12, at 1 o'clock nobody had showed up, when I called the lady on the phone said that she didn't know when the technician will come, I canceled and rescheduled it for January 23 with a window time of 8-12. at 2 o'clock nobody had showed up or called, when I called to see what had happened the person on the phone was very rude and said that she didn't know what time he was coming, when I asked at what time he will finish for the day, her answered was "until he finishes". i waited all day and nobody showed up or called. i called them today to talk with the owner because I really want to know why they don't want to come to my house when I have been such a good customer, no one called back. That is no the way they should treat customers, and for sure not a loyal customer like us.

J.F. Jacobs company took good care of our heating and cooling needs a few months back, all areas…read morerelated to the matter at hand were checked and working correctly after the service call was complete. I felt the worker was thorough and prompt, I would absolutely recommend J.F. Jacobs to anyone in need of HVAC work! Sincerely, The Huron River Club Farmington, MI Laura Fox

I've dealt with Craig at Slasor, before for a repair of some damage during a siding install. I…read morecalled again to evaluate if it's time to replace a 20 year old air conditioner that is working. Craig sent out a tech who evaluated the unit and determined repair costs. Craig then determined the new unit cost. Based on those numbers and the "rule of thumb" that if repair cost multiplied by age of unit equals more than $5,000 it time for a replacement, I will be getting a new Trane air conditioner. I believe Craig can be trusted.

I was charged to add refrigerant for a suspected pinhole leak instead of finding the leak. I was…read moreaware this wasn't a permanent fix but was led to believe I would get some life out of the fix. The fix failed immediately and i had to shut my unit off four hours after the tech left. I have called twice for a follow-up and the company has completely ghosted my calls. They tell me they will check with the tech and no call back. They installed this unit and have provided good service for many years up until now. Our plan was to have them check our furnace after vacation and then proceed with replacing the entire HVAC system later this fall or early spring. Apparently, they don't want my business and now I'm out $ for the "fix" they provided. They have lost there touch with loyal customers and instead prefer to make a quick buck.

After a horrible experience with another company whose only beneficial comment (after 4 hours) was…read morethat I needed a new furnace & new air conditioner, I called 3 more companies for quotes. I was by far the most impressed with Kristian. He had previously been an installer/technician but has recently become a sales person. He was extremely knowledgeable and personable; we actually enjoyed chatting too much! He explained to me that their company actually makes and installs new ductwork with their furnaces so that they don't have to retrofit what's already there. He was also the only one who noticed that my water heater was old and would need replacing soon. His quote was a bit higher than the other that I'd narrowed it down to, but I liked the Daikin furnace that he quoted because it has a very good reputation, the best warranty in the business and is environmentally friendlier than others. Additionally, rather than just doing a quote with line items, he attached pictures of each piece of equipment that would be installed, which I thought was a nice touch. I really wanted to go with him, but I had to think it over. In the meantime, I started to schedule a couple more appointments with other companies that offered 0% financing. I was going to wait to make my decision until I'd gotten the last quote or 2. But Kristian texted me on a SUNDAY NIGHT! to ask what he could do to help with my decision. I told him that if he could do 0% financing, I would go with him. He managed to arrange that for 12 months and I signed the contract that evening. Of course, this happened during an incredible heat spell, with temperatures in the upper 90s with matching humidity, so they couldn't get out as quickly as I'd hoped. When they were scheduled, Steve came out as the lead technician, with Brandon and Alex helping the first day and mostly just Brandon the second day. They got here at about 8:15 a.m. and didn't leave until about 7:30 p.m. BOTH nights! They worked super hard, hardly taking breaks at all, and they were short at that. Steve promised that they'd have the air conditioner working before they left the first night, and indeed, they did. It was the first time in over a week that I walked into a cool house. When Steve removed the furnace, he came upstairs and said that the water heater was about to blow, so I went downstairs to look at it. It was, indeed, bowing out. Kristian had already quoted a price but I was originally going to wait. But when I saw it myself (leaking, rusting and with a definite bubble), I texted him and told him I wanted that replaced as well. He was able to add it to the financing without a problem. So, in the end, I had a new furnace, humidifier, air conditioner, some ducts and a water heater installed. I have nothing but good things to say about this crew. They were all very kind, personable young men who knew what they were doing. I feel confident that I chose the right company to do this work.

I've used this company for years. Fast, accommodating response, knowledgeable and honest staff make…read morefor a professional and effective experience. No pressure for an up sale.

Ac went out on Sunday. Set up an appt for Monday afternoon. Got a call around 2 letting me know…read morethat the tech is on their way. The tech Jon was professional and quick. Determined the part. Had someone run the part to him. Fixed and back up running 100%. I found the price to be comparable to other shops / what I see online for services. The big difference is promptness and good communication. When it is 95 out that is what matters most!

Had a tech out just now to repair my AC, which is only four years old. He couldn't determine what…read morewas wrong and charging me $107 for basically nothing. Told me that the problem was probably dogwood but was going to charge me an additional $99 to clean that out! I called the office for verification and they told me that cleaning is extra. Beware! Do not hire this company they charge way too much for no service at all so disappointed!

Great experience with D & R. I had a new HVAC system installed. Both, the AC and Heater replaced…read more Top notch service and very competitive price! Zero percent Financing is a nice benefit. Services provided were top notch! Service techs were well informed, professional, cleaned up after installation, and completed a big job on time. I would defintely recommend to friends and family. Thanks to Tom, Dave and Adam for making a tough time go smoothly. Much appreciated.

Excellent service !!!! TJ & Isaac was very professional !…read moreBoston was personable and knowledgeable and explained everything in detail to me. Excellent employees for D & R . Communication between the four of us was great!!!!

JMB Mechanical is by far the best and most trustworthy HVAC company I have ever dealt with. I have…read morea friend who had another company give her a price on replacing her boiler over $3,000. I referred JMB and found it did not need a replacement, just a repair. It cost her under $300, and she was beyond thankful. The bad review below is ridiculous, they have done many repairs and installations for me over the last 20 years, and I have referred them to my family and friends. They have never let me down

We don't recommend JMB Mechanical at all. We had them fix a…read moreleak on the HVAC in the house we bought. They had installed the entire furnace, HVAC and water heater. The leak seemed fixed but did not last after the 3 weeks of usage. Here we are at the next summer season, we started the system and back to point A... Worst of all, they are not trustworthy. They had done the same fix for the previous owner but they did not mention anything of that to us. We just found out after the facts from the previous owner. We would have asked for more due diligence if we had known. We should also mention that they would not even return our calls, we had to leave 2 voicemails (cell and office) and call again to get to talk to someone. We have been informed that the leaks can be due to us, usage or any other reasons. In short, it is normal to have a HVAC system fixed by JMB Mechanical leak all the refrigerant for 3 years in a row ... Knowing the cost of the refrigerant at $40+ per pound, it has been a very expensive experience. We just hope it does not happen to others ...