Tuesday We were planning on getting a new central air and furnace replaced at end of summer or early fall. Being a person who does a lot research I found Bryant to be a top notch brand made by Carrier. We were impressed with Quality saleman Timewho was not only friendly than rivals but also quoted a better deal. However in early July 2021, right before the 90 degree weather our central air went out. We called up and talked to Quality on Friday July 2nd and on July 5th they came out and installed both a new Bryant furnance and a new Bryant Central. They removed our old units and expertly installed our new system in the same day. The installlers were supe. Steve & Matt arrived at the promised time and worked very hard in the heat to expertly install the new system and get it up and running. This is one few times my wife and I have bought something and it greatly exceeded our expectations. I recommend Quality Heating and Cooling if you need a furnance or central airconditioner. Truly, Christopher Carpenter of Canton,Michigan. read more

Quality Heating & Cooling - Sharp looking and much quiter than the unit it replaced. - Heating & Air Conditioning/HVAC Near Me - Livonia, Michigan

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I have used Quality Heating and Cooling for several years. I never had any problems with them. Just recently, my a/c went out on one of the hottest days of this year. I called and talked to Sandra and she sent someone out the same day and the tech repaired my a/c. I highly recommend this company. read more

I give Quality Heating and Air Conditioning a "0" rating. I already posted a "0" rating for this company because of unresolved issues with a new furnace installed in April 2024. Now the new AC unit installed in April has failed. The AC is leaking large amounts of water into the furnace compartment and down into the blower area drenching the motor, bottom of the furnace and the floor. Again, absolutely no cooperation from Quality or any urgency to schedule an appointment. This is Saturday and I was told that someone will contact me sometime on Monday. I have been told that before and when they contact me, it will be a future date. In the meantime, I am now stuck with a furnace and AC unit that is either defective, installed and serviced incorrectly or both. Quality Heating and Cooling license should be revoked. read more

We've been with Quality Heating & Cooling for many years as they've done a wonderful job conducting our twice-a-year HVAC checks. This year, our AC unit unexpectedly was having issues cooling our home. They sent a tech out the same day to investigate and discovered we had a refrigerant leak though he was unable to locate it. After recharging with some refrigerant and adding a UV dye to trace the leak, we called them back about a week later. Again, they sent out a tech the same day who was able to locate the leak who was able to repair it, just in time for summer! Highly recommend both their routine maintenance and repair services! read more

Rude owners and customer service. Did not give the service estimate and surprised with big bill and forced me to pay, if not they take back the installed refrigerant. They are not honest about the labor hours too. The technician was assumed that my HVAC unit under warranty and performed the work, also cautioned me not to worry about the charges. After he finished the work, I was causally shared that I'm not the original owner. He then immediately called his owners to verify n came with a big service bill, which I was forced to pay. Please STAY AWAY from this company! read more

Worst experience ever with a company! I was referred this company to handle my heating and cooling for the addition I was putting on my upper level. The problems began immediately when my install appointment was cancelled because I did not return their call on Friday to confirm for the Monday appointment AND I had not paid the first half payment up front. I was working a double shift that Friday and the message was left on my home phone so I did not get the message until later that night. When I called on Monday to see if they were still coming, the owner Sandra was extremely curt saying I hadn't paid the first half which I explained that nobody had mentioned until the message on Friday and I wasn't home to do anything about it. She was almost unwilling to reschedule which I could not understand why she was so upset so I had to wait another MONTH before getting back on the books. I wish I would've taken this as an omen to find another company but I'd already put a bit of time and effort working with Tim on how to run the ducts to be hidden in the walls and another person had suggested doing zones which Tim said he could do so I decided to still go with them. The first guy to come out was an older gentleman...not really excited about doing the work. It seemed he was too old to do this kind of physical work and was almost too much effort. The fan ductwork he installed for my new upstairs bathroom failed inspection which should've been another clue (how can you mess up ductwork for a fan in an open ceiling with no insulation or drywall?) The next visit, another guy put his foot through my living room ceiling creating a nice sized hole that had to be patched. The guys installing vents/air returns somehow cut through the crown molding in the living room never telling me which I discovered on my own. I found guys cutting long pieces of ductwork on my brand new hardwood flooring not putting anything down to protect my floor from getting scratched! I tried to be understanding and take this all in stride knowing that "accidents happen" but they were starting to stack up. After my new furnace was installed and the new air conditioner dropped off, the other half was demanded to be paid up by Sandra. I said I would pay all but the last $1K to make sure that everything was done before the final payment. You would've thought I threatened to not pay anything for the way the conversation went with her. She started accusing me and threatening me saying she was going to take me to court and the whole 9 yards but I was firm and said that I would pay all but the last 1K. Tim did a good job at engineering how to put in the ductwork and air vents/returns to be hidden in the walls but my only issue with Tim is that he failed at putting the zones in properly to make a home with various levels comfortable (the whole point of putting in zones). Having a quad level, the various levels get hotter in the summer as you go up. He put the 2 hottest rooms and the coldest room one the same zone so it's impossible to be comfortable in any of those rooms at the same time. Either you roast in one and freeze in the other or vice versa. His suggestion to me was to stand on my couch to manually shut off the vents each season. I'm in my mid 50's with back issues and that is not physically advisable nor is that how I treat my furniture. I asked to have that zone redone but was met with refusal. Had he gone over this with me beforehand we would've come to a workable agreement. The following winter, the new furnace kept fouling up and I had to have their service guy come out to see what was wrong (under warranty). The 3rd time Sandra refused to send someone out to look at it because she was demanding final payment. I refused to pay the last $1K because the zone hadn't been fixed and I had to pay the repairs for what the guys screwed up. I had to call a different HVAC company to come out (even tho I was still under warranty from Quality which they refused to acknowledge) to fix the furnace issue which they were able to fix the first time. OMG!! Today, I had someone help me move my china hutch that was in my living room only to discover that when they put the ductwork in my crawl space that they butchered and hacked up my brand new hardwood living room floor and cut into the bottom of my china hutch!! This is not something I would've ever noticed until moving the hutch. This company is so awful I have absolutely nothing nice to say about them and now I have to find someone who can master some wizardry in fixing my floor. Fortunately I still have some of this flooring left. STAY FAR FAR FAR AWAY FROM THIS COMPANY!! read more

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On Sunday I discovered water under our indoor A/C unit. After recommendations for both Quality and Advanced, I called Advanced first Monday morning and they were able to come out right away. But, their tech was a bit clueless and couldn't find my drain (on a 13 year old unit). They wanted to install a new drain and pump to deal with the water. I allowed them to mop up the water and then called Quality for a second opinion. My parents recommended Quality to us as they had installed the HVAC in their home in 2007 and had helped them with ductwork when they finished the basement a few years later. Quality came out this afternoon in the appointment window (1-3, he was here by 2 & done by 2:45). The tech immediately found the drain that stumped the other tech and said the trap was probably clogged. After opening up the unit, he discovered that yes the trap was clogged so the system couldn't drain. He built a new trap and gave us a clean out which we didn't have before. Even though the trap was our problem, he still checked our refrigerant levels and inlet and outlet temperatures. Both were fine. I wish I had called Quality first. We'll definitely call them back for other repairs. read more

Called this morning for a service call because my furnace wouldn't come on. They gave me a time the same morning and the technician was here on time. He was polite, well spoken and neat. He detected and corrected the problem in no time and explained to me exactly what he did to correct it. The charge was very reasonable. This is the second time Quality has helped me out. (The first was with my A/C on an extremely hot weekend.) I would recommend them to anyone. read more

The Quality folks installed a furnace in another rental house I own. They did everything in one day. Tenants said "new furnace is much quieter". Fast service and great price. read more

Can't say enough about this company. Our AC unit died on 7/4 ... I called numerous companies to get a speedy install and was consistently told 3 weeks. My daughter has MS and heat is a big issue for her symptoms. When I got ahold of Quality and explained the situation they were all over it. By 7/6 at 9:00am the installers were there! It is nice to know that there are still companies like Quality that help those in need. My family is very thankful for the kind, compassionate and caring employees of Quality. They even called after the install to check in my daughter. We will recommend them to everyone! Thank you again Quality... Much appreciated read more

They are the best. Very reliable and thorough Would highly recommend this place of business for air conditioning or furnace needs read more

Quality heating and cooling is the BEST. Our air broke when it was 90+ degrees at night time and they came out the next morning right away to fix it! Everyone was super nice from the lady we talked to on the phone to the person who came to fix it. I would definitely recommend them to a friend and will call them in the future!! read more

Speedy service response but WHAT A RIP OFF! Apparently they take advantage of those who they assume do not have any ability to diagnose problems themselves. I truly regret calling Quality Heating for assistance. They charged $125.00 for the service call and $125.00 for a capacitor that I found on AMAZON for less than $20.00. Since Quality can purchase replacement parts wholesale and in bulk I am sure the price was far less that $20.00. I WILL NOT CALL QUALITY FOR SERVICE AGAIN. read more

Update to Sandra's post: you only offered to send out a Bryant representative contingent upon us taking this review down. We are free to review a business as we so choose if we feel service is not up to par, you cannot threaten and blackmail your customers to take a review down. Yes, you have been to our house numerous times, as I stated in my original review, and yet the problem still isn't fixed. We have told you the AC still makes a banging noise, yet you're still denying this? Unreal. We actually had a separate contractor come give a second opinion and he feels we do not need a humidifier. Sounds like another excuse to me because your company doesn't want to take accountability to fix the problem. Our builder even told you guys to just install a new system. Your willingness to argue with your customers on a public forum just proves your lack of integrity and customer service. read more

I have had Quality Heating & Cooling Livonia (not to be confused with other similar named businesses) service many of my rental homes and my personal residence. They have performed installations and service repairs. They have always been prompt, even though my properties are distant from Livonia. I am happy with their service and will continue to call with my heating and A/C needs. I have been doing business with them for over 29 years. read more

I have had Quality heating out to my house several times through the years and they have been very honest with me and always fixed my problem. I definitely would refer them to my friends and family. And they also did some new duct work for my A.C when I finished my backporch, which I was very please with. read more

Our heat went out on the coldest night of the year so far. I called Quality Heating after hours and spoke with Kevin. I told him the problem. He tried to talk my husband through it but didn't work. He said I will be there within the hour and he was. He found the problem, fixed it check out the furnace. He was polite, very knowledgeable and very reasonable. And we have heat..... read more

OMG they are the best A/C went out called quality they were right out, fixed my problem could not believe how reasonable they were, I would highly recommend this company. read more