Moving to the area, I had to update my auto insurance. While at it I needed to add renters'…read moreinsurance too. My carrier put me over to Secord as my handler and so far, so good. Each time I've gotten on the phone with them to handle things, it's always been pleasant. I won't name drop anyone, but I appreciate being helped in a friendly way when dealing with something that I'm not excited to have to do. When I kept getting notices of proof of insurance being required, I was helped out. I don't have a printer so that I could send these documents but thanks to my agent I could electronically sign, and they sent it directly to Progressive, who kept bugging me for the proof of coverage. So, this is a good start. I hardly ever spoke to my handlers back in NJ, and may not here either, but so far, I'm glad that they're pleasant to deal with.

Good rates. Communication pretty good but good use a little improvement. I will use them again.read more

I've had a great experience here. They are all very nice, super responsive and will actually spend…read moretime talking with you.

Forrest Dawson Insurance Agency helped me out with my auto and life insurance needs. The team…read moreworking there is fast, responsive and most importantly, they care about your personal needs. Every now and then, I like to drop by the office to make sure I'm adequately covered. With my new work schedule, it made it nearly impossible to come in during the work week. I called the office and the agent, Forrest Dawson, said he'd gladly meet with me on a Saturday. It's great to know there are still agents out there who put the clients first, and that's exactly what I get from this office! If you're ever looking for insurance in NE Seattle, you can't go wrong with this office! Good luck!

When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

NAC does a phenomenal job with your vehicle. They take such detailed and careful care -from the…read moremoment it arrives on their lot to when you pick it up and leave. I noticed some blemish when I went to pick up the car and they immediately looked to get it fixed and replaced on the spot even though the mark wasn't there an hour ago on their inspection. they thoroughly fixed the damage to the rear of the car, and even went above and beyond to buff out / detail some of my front that was unrelated to my original incident. super nice and thoughtful, I was blown away by the service and quality of work. they do have an account with Tesla so they order OEM (original parts direct from tesla), so you have peace of mind that your car is returned to its original state of quality. they also have 5yr warranty on their fixes so you can be assured the work is maintained or they'll help you fix until you're happy.

My simple advice to you: stay away from this this agent. Yes, this is one of the few agents who…read morespeak Chinese. Yes, he sounds friendly on the phone. But mark my words - He is not on your side. He is not here to help you. He is here to rip. you. off. Find someone else. If you're not comfortable with English, find someone to help you translate. Allow me to explain. First, the deductible is 1% of the coverage, which is much higher than other providers, which is generally a fixed amount of $1,000-$2,000. Typically, this is to decrease premiums for those who don't anticipate making many too many claims. However, the premium that Duy charges you is also much more than other providers... Why? I called an agent (Henry), and he tried to explain to me that having a higher deductible is a good thing, and something I should pay more for. Seeing that he works in insurance, I don't think he is so clueless to really believes something like that. It leads me to the only explanation is that he is maliciously preying on folks who don't really know how insurance works in order to rip them off for decades. Oh, and once you start probing too much, Henry's attitude makes a complete 180 and becomes rude and impatient. If you do business with Duy, you will regret it. You may not regret it today, or tomorrow. But you will live to regret it eventually. That's what happened to us. Curious that this place has only a handful of reviews, and the vast majority of the reviewers only have 1-3 reviews. Makes me question the authenticity of those reviews. Don't trust. Avoid. That's the way to go.

His staff is very Knowledgeable about everything insurance answered all my questions in terms I…read morecould understand. Also helped ensure my car and my house and give me a discount I'm so grateful I moved my insurance to Duy Bui in Seattle when I moved to Seattle.

This company had our business insurance coverage for nearly 20 years…read more We pulled our personal lines several years ago due to pricing. I should have taken a harder look at the business coverage then. Then Covid hit, and my business was shutdown. No work. No income. Made about half the annual payments. CDF made no visits to my office for over 10 years. They didn't intervene to find savings due to reduced risk with my business being forced to close. Found coverage for 20% off the cost from a small broker in Wenatchee. Go out of Seattle for coverage. Now Liberty Mutual has cheesy law firms calling for payment. Don't do business with L.M. or CDF. CALL small town agencies with good reviews.

I hate to even give them one star. I had car insurance with them, and they now tell me (on 1/29)…read morethat my policy lapsed on Jan 4, but I got no notification. This was not due to any fault of mine. It seems the company I was with stopped writing policies for Washington state, but I was NOT NOTIFIED. They said they sent "a postcard," which I did not receive, and i was not contacted by phone or email. I could have been in a major car accident with NO INSURANCE. I am absolutely furious. Obviously, I did not re-up with them and had to pay a lot more to get insurance elsewhere because I had a "policy lapse." This is an incredibly dangerous situation for anyone to fall into because of a crummy company. STAY AWAY.

Thury and Karla are a very professional team. Karla responded promptly to my insurance questions…read moreand immediate need for insurance. She is very knowledgeable and made me comfortable with our insurance placement. I highly recommend Thury and Karla for your personal insurance needs.

My guy Mark has always been super helpful. He explains things so I can understand them. He takes…read morehis time. Also, during this extra traumatic time of quarantine not only did he help me and explain options he's super funny! Just wanted to let him know our family appreciates him

Brian Gurry has always done right by me, looking out for my business' best interests and saving me…read moremoney consistently. I would highly recommend going with them for any insurance needs you may have!

Kari is wonderful! She has been instrumental in keeping my photography business moving with our…read morefrequent insurance needs.

Love this agency. After I had the worst agent for a year after moving to Seattle, I asked to be…read moremoved to Tonya's office. They always go above and beyond and they are the reason I don't change my insurance carrier for my car and condo.

Truly regretted changing agents to Tonya as I immediately had to change again after our first…read moreinteraction. She's rude, argumentative, and doesn't seem to grasp the concept of "customer service" in the least. She literally went out of her way (during her office/work hours at that) to find and direct message me a long rant on Facebook after wasting my time arguing with me when I called her office with a simple policy question concerning a claim I had to file. Didn't even ask me if I was okay or anything, she just gave a lot of unnecessary attitude when I was already dealing with something as stressful as a claim (which current customers know State Farm makes difficult enough). She also never ended up sending the documentation I requested that she promised she would before she hung up on me. One of the worst agents I've ever had the displeasure of interacting with.

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

Karrie and her team are the best. They go above and beyond for their customers. Great serviceread more