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    Tonya Kellum - State Farm Insurance Agent

    3.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Tonya Kellum - State Farm Insurance Agent

    Homeowner or property

    Car and truck insurance

    Life insurance

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    Ask the Community - Tonya Kellum - State Farm Insurance Agent

    Safeco Insurance

    Safeco Insurance

    (152 reviews)

    Downtown

    Hi. This is Louise Sullivan…read more I have Safeco (Liberty Mutual) Insurance through the Crest Insurance Agency in Tucson. Crest has been very helpful in setting up my insurance for me. I now have damage to my roof from hail and storm, and the Claims Adjuster William Parker stated it also had other circumstances associated with the roof. I was told by Mr Parker that the roof would be totally replaced in the amount of $xx. Instead, the settlement received was in the amount of $x; half the size of what was told to me. My happiness over Safeco is now very sad. I am assuming since Safeco Insurance is a very reputible company, and recommended to me by Crest, that this issue will be solved and resolved. I will recommend Safeco again at the time that this roof issue is resolved, and then move the star rating to five stars, when that time occurs. Bye for now!

    If you're considering purchasing homeowners insurance from Liberty Mutual/Safeco, I strongly…read morerecommend looking elsewhere. In my experience with one if there third-party claims representative, ALL-Cat my claim was denied at first without any inspection of the property. I was also informed in writing that I had made "threats" during prior communications, with the Adjuster something I completely dispute. After that allegation, all communication was restricted to email only, making it difficult to resolve the situation fairly. The overall process felt one-sided and unprofessional.

    Tonya Kellum - State Farm Insurance Agent - homeinsurance - Updated May 2026

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