Chris Jones has literally been a good neighbor for about 15 years now, and that's not just a slogan…read more-- it's the way he treats people. From the first time I talked to him, he's always been professional, patient, and genuinely caring. Over the years, he's helped me through all kinds of insurance updates and changes, always taking the time to explain everything clearly so I knew exactly what I was getting. I've checked rates online extensively -- believe me, nobody beats what Chris can offer. He finds the best coverage and the best value, and you can tell he truly loves helping people. He's also the friendliest person I've ever spoken with in any business -- I honestly felt like I was talking to an actual celebrity. Chris goes above and beyond for his clients, and he does it all with humor, heart, and enthusiasm. At one point, he even sang the "Like a good neighbor, State Farm is there!" jingle to me -- with full energy and pride. That moment summed him up perfectly: genuine, upbeat, and completely dedicated to making people smile while getting them taken care of. If you want an insurance agent who knows his stuff, delivers unbeatable rates, and treats you like family -- Chris Jones is the one you want on your side.

Chris was incredibly helpful with my 3 car and house bundle. He was able to get me better coverage…read moreand still save me hundreds of dollars. Super happy with his service and highly recommend!

Fantastic agent! Took the time to educate me rather than just selling me the cheapest policy…read moreavailable to secure my business. Less isn't always more with insurance. I relalized my previous policy, yes being the cheapest, wasn't in my financial best interest in the long run. Worth calling to review your current policies.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Everett, WA area since 2022, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. WA Lic. #2115035

I went in with the plan to walk out with boat insurance, and that's EXACTLY what happened…read more I was greeted with a hello and smile from Lucas who immediately went to work with getting me a policy started. He was quick, patient, and diligent with his work and with me. The easiest, hassle free experience I have had in forever! Walked away with my boat insured at a great rate and an Amazing experience! I will definitely continue with my insurances here! If you need help, ask for Lucas!

I'd been to 3 banks and 2 UPS stores to get a paper notorized-nobody was in anywhere that could do…read moreit. Someone passed this lady's name onto me so I (without an appointment) went to her office and she helped me! And she wouldn't even let me pay her! She was so nice and that was so kind of her to drop everything& help us!!

Best insurance agent I've ever had. Joanna Monteiro Was…read moresuper helpful and very client focused she responses to any questions or assistance in a very short time if you want good communication and fast acting care I highly recommend Joanna with Empire

Cori is my agent at Empire, she is very personable, professional and easy to talk to. She made sure…read moreall of my questions were answered and explained things in an easy way for me to understand. Not to mention, she was able to find much better coverage for a much better price than what I previously had. I'm pleased with my experience and outcome!

Appreciate the support from this team. Horacio was very easy to talk to he explained my policy very…read moreclearly and direct. I would definitely recommend having him as your agent.

As soon as they get your money, you cease to exist…read more Phone numbers don't work, you end up at a call center in the Midwest, where no one knows anything but to transfer you to the guy in the next cubicle. Fonk has gone way down hill, do not spend your money with these guys

David Kosar reviewed our Insurance bundle that we had with Liberty Mutual and was able to save us…read more$1300.00 for better insurance coverage. I was really skeptical so I went through the policy he offered with my existing coverage and it turned out I got more value coverage for $1300 savings on my Home and Auto bundle. We had been with Liberty Mutual for over 15 years with no claims in the last 10 years and perfect driving records. I am telling all my friends to give David a call and find out what he can do with their coverage.

Wonderful place to get your insurance through. Phil Is…read morealways such a big help and I never leave disappointed.

From the owner: You don't always see what's coming in life. Fender benders on the way to work and standing water in…read moreyour basement seem like they can never happen to you until they do. Auto insurance. Motorcycle insurance,Boat & RV insurance,Homeowners insurance,Liability insurance,Disability insurance,Annuity insurance,Long-term care insurance.

Called for a quote. Sean answered the phone stating he couldn't help because it was 5 minutes to…read more5pm and he'd call in the morning. Front desk or assistant called the next morning and played 20 questions. I finally asked why do you need all this info for just a simple quote?! She said do you don't have to bring it in later. Brianna called back with a quote. I returned her call to get someone else. Come to find out they also did a credit check WITHOUT CONSENT! Guy tried to explain it's only a soft pull. It won't affect your score. That's beside the point. Your front desk didn't say you were pulling my credit! And how'd you even do that without my SSN? Name and DOB. Beware of this shady place. And you can't ever talk to the same person twice. Not to mention their quote was double what I found with another company for better coverage. Run far away!

I had some one break my window in my truck last night, I called the Broadway office to ask if I was…read morecovered for that she is not allowed to answer any questions concerning my policy, then what good are they and what am I paying for every month, been with them since 09 and just found out they are a worthless insurance company can't even answer simple questions about my own policy. I been paying for nothing all this time. Makes no sense whatsoever. A loser company I will switch to anyone I can get a hold of. ASAP. Stress of broken window and no help from American insure all ripoffs

I've recently received the following phone message from my State Farm Insurance carrier, telling me…read moreState Farm was not going to renew my homeowners' policy. (Not my agent, his assistant.) "The reason for the non-renewal is just basic claim activity. I know there's two claims in 2022 neither of them out any amount, but we're looking at frequency here, so they still count as two homeowners' claims, you know within the past year or so. So, the underwriting team has decided to non-renew the homeowner's policy, you have until June 29th." I was a bit confused because this was the only two inquiries since 2017 when we started our policy coverage. I called the Washington Insurance Commission to help me understand what just happened. The representative was very helpful. She explained that when you have a question to see if something is covered, do not go to your Home Insurance first, ask the Insurance commission. Some insurance companies base renewability on activity not just claims and State Farm is one of them. The representative advised I might consider a brokerage to solve the issue I'm in right now. I went to Yelp, read the reviews and I called Westphal Insurance and I was not disappointed. Julie is great. I was so worried about not having coverage and she just started working on it immediately and I am so grateful to have found them. Julie gave me comprehensive solutions and educated us on the coverage options we do have. As scary as it got, we are all so grateful and relieved.

Jeff and Trish have taken great care of my family's insurance needs, and are always responsive and…read moregoing above and beyond. Highly recommend giving them a call!