We have had a family member at the Pointe are Summit Hills since last summer. While it is…read moredifficult for anyone to move into an assisted living, the transition for our loved one was made as smooth as possible. The staff are all well trained and helpful. The food is quite good, and the kitchen is accommodating with special requests. The facility is clean and the rooms have adequate space. Most importantly, we have been impressed with the involvement between staff and the residents. We had a medical emergency, and I know for a fact that due to the quick action of the staff, our family member received the care she needed and has been making a remarkable recovery. I am a healthcare provider in the community, and am continually impressed with this facility.

Memory care side is questionable. Clients are unable to speak for themselves. I have witnessed 3…read moredifferent clients falling. Staff had to be alerted. Room temperature was near 90 degrees in my loved one's room. Complained to staff and management (Perla). It was a weekend and she wouldn't call anyone out to fix the unit. Filed a complaint with licensing. They found my complaint to be credible and it was substantiated.

I have been in and out of several skilled nursing facilities and assisted living situations. And…read morethis place is awesome, the p t staff is incredible each one in their own way , show that they truly care of your rehabilitation and progress! The meals are good. The staff is very friendly and accommodating. The facility is beautiful and clean.\n I can't speak more highly of this facility.! If you are looking for rehabilitation for your loved one, look no further.This is the place that you should be!!!

I was in the rehab hospital following a traffic collision. When I arrived, I was lying flat on my…read moreback and wearing diapers. Just take a look at the difference 2 weeks later! Kyle, on my left, was a chill and lay back PTA. His manner of getting me to do things was gentle. Cody, on my right, was my OT. His manner was more matter of fact, we're going to get this done. It is interesting that with such different ways of dealing with the patients, they were both so successful in my improvement. I am forever in their debt. My life has changed and they are a contributing factor. The facility is filled with people who truly care about the patients. From the housekeeping staff to the MDs. They are all top notch. With that said, don't look to them for pity when you want to quit, they will help you to get your focus back on the goal of safely going home. Thank you to all of those who helped me along the way. I wear my decorated brace with all of you in mind.

My mother was in the hospital for an extended period of time and I was struggling to find an…read moreappropriate place for her post-discharge. The case manager put me into contact with Sukhjeet Babbar from The Always Home Placement Agency. Sukhjeet worked so hard to find a suitable place for my mother, and always responded to my calls and texts in a timely manner. She is very knowledgeable about various facilities in town and has an extensive network of contacts. My mom was placed in a board and care 6 resident house with a 24 hour caregiver on site. The owner of the house and caregiver are so sweet and caring. I feel at ease knowing my mom is in such good and caring hands. They ensure she gets her medications on time, and assist her and all other residents with all types of care - bathing, eating, incontinence care, etc. I felt so much relief when Always Home Placement Agency found this wonderful home for my mom, and after meeting the sweet and caring owner and caregivers. I definitely recommend reaching out to this company if you need help with placement for yourself or a loved one.

The staff earns this rating update. They cared for my loved one with care and love. My family…read moremember has been here and has declined greatly recently due to her health.

Voted "best" in Bakersfield Californian popularity contest...really? Maybe check the definition of…read morebest. Here Rating only average. For sure, that good Reputation attracts and it looks good on the first impression. At the tour and contract signing Earnest assurances are given that set expectations for a high level of service and safety. Once moved in, the day to day is not always up to the same "high" standard. Virtually any resident can give examples on a daily basis. They may also say " it does no good to complain cause nothing ever changes" Maybe these issues are organizational and baked into senior residential homes. Some things are great, some are ok, others are sub-par and a few are just terrible and unsafe. It's a buyer beware deal. & On the upside, there are many staff who are committed to giving residents respectful, responsive caring service. These folks do their best in a demanding and understaffed environment.

If you're looking for help finding a care facility for yourself or a loved one, Bakersfield Senior…read morePlacement is for you! We're so thankful for the assistance Tim Kounter provided while we were looking for a place for our mom, and we give him our highest recommendation. Tim is knowledgeable, professional, and full-service. He saved us so much time by gathering detailed information about our needs upfront and preselecting options that were genuinely a good fit, rather than sending us to visit places at random. He went with us to visit the homes and helped us interview the directors, pointed out important details, and asked the questions he knew mattered most to us, always advocating for our needs as a family. We were able to see seven locations over just a few days, ending up with the perfect option for Mom. Tim supported us every step of the way, and we couldn't have done it without him.

Helping a parent or loved one through the last stages of life is one of the most daunting tasks we…read morewill do. As parents age and need more care, you want to help them, but we have our own lives and responsibilities. Five years ago we moved my 92-year-old mother-in-law into a community home (Magnolia Place). It has been a wonderful place. Expensive, yes, but the service was good to above average. And, when COVID hit, we were happy Mom was in a safe place. Two years ago, when Mom's mental faculties declined, she moved into the memory care section. Again a price increase, but the family members supplemented her pension, and we could barely get by. Then, they announced a price increase for 2023. Mom, now almost 98, has severe dementia. We needed to find another place for her. At first we tried Care.com. They referred us to several places, most out of our price range. Someone mentioned we check out Bakersfield Senior Placement. We contacted Tim Kounter, and after a brief interview, we knew we were in excellent hands. Tim listened to our needs, heard about Mom, and soon we scheduled a morning to visit four different Residential Care Facilities. There's paperwork when you move into these places. Tim helped us get that in order. The four RCF's we visited were suitable for Mom's condition. Each had its own amenities. I appreciated Tim took the lead to start the interviews. He knew what questions to ask, even the tough ones. We narrowed our choices down to two. Tim offered guidance when we asked, but had no agenda on which home we chose. Bakersfield Senior Placement does not charge to help you find a place. Each home has a base fee, then a care fee dependent on the resident's need. This is a tough job for any family member, but it has to be done. It was nice to have someone like Tim to help us through the process.

My mother was at this assisted living facility for two and a half years - both she and I were very…read morepleased with all aspects of Hallmark. (My mother had mid-stage Alzheimer's, diabetes, and other issues.) The staff was always warm & welcoming, as well as competent. The food was varied and simply great! I often joined my mother for dinner or holiday meals. Although COVID-19 put a damper on a lot of things, Hallmark usually provides live entertainment, games, and other activities. Church services of different types are held on the premises. A beauty salon is also on the premises. I greatly appreciated the genuine caring of the staff regarding sensitive & emotional issues. My mother thrived during her stay here.

Trying to find the right assisted living facility for a loved one can be daunting. I can…read moreunequivocally recommend the Hallmark of Bakersfield. My mom, 80, was fiercely independent but three cancer surgeries made it necessary to either get 24/7 in-home health care or move into assisted living. We could not afford caregivers at home, and chose the Hallmark. What a blessing. The staff... care providers, housekeepers, maintenance workers and food services... were very professional and truly cared about my mom's well being. Fourteen months later, her strength and agility had improved to the point that she could return home and live independently. Six years passed, and last summer, my mom started having serious heart problems. After a brief stay in the hospital and physical rehab, she returned home only to slip and fall and break her pelvic bone. That led to more hospitalization and more rehab. She could not do the things at home that she needed to do to be on her own. I began looking at assisted living options based on referrals from a case manager at the rehab center. Wow... the typical charges were $1000-$2000 more per month than the Hallmark's fees. So, I moved her, now 86, back to the Hallmark. Many of the same staff members were still working at the facility. They were sincerely glad to be able to help my mom who was going through a tough time. There is a lot of trite talk from business and sports team owners about how their organizations are like a family. Those are just sound bites. However, the Hallmark staff does take great interest in the residents and treat them like family. I have seen them do this with my mom and countless others. My mom had more heart issues at the end of summer and had to be hospitalized, again. When she finished rehab, she was back at the Hallmark. The care plan had been changed to accommodate her specific needs, and she showed improvement through the holidays. Then, earlier this year, another episode of heart failure, but this time it was accompanied by lung compilations. At the hospital, after she regained some strength, she wanted to go back to the Hallmark. Hospice care was added to her treatment plan. I was hopeful she would find a plateau and maintain an acceptable quality of life for a while. It did not happen, and it became clear her condition was deteriorating. I saw Hallmark staffers at different times leaving her apartment with tears in their eyes. They hovered over her in her last days tending to my mom's every need until she passed. I can honestly say that the Hallmark family brought joy to my mom's life. You can pay a lot more for amenities at other assisted living facilities, but you will not get better care than the care provided at the Hallmark. They are good people.

I feel blessed that my mother and I chose Hoffmann Hospice for her end of life care. After three…read moresurgeries for cancer, my mother moved into an assisted living facility in 2013 for 14 months before she enthusiastically returned to independent living. Even though she had a pacemaker, her heart issues required nothing more than close monitoring by her primary care physician and cardiologist until seven months ago. She suffered congestive heart failure in June 2019, broke her pelvic bone in July and experienced a second episode of heart failure in September that same year. Each time, she entered rehab after being discharged from the hospital. Things seemed to be going OK until January 2020. Her heart failed again, but this time, her lungs were compromised. The hospital staff talked about rehab before steering us toward other options. My mother and I agreed that returning to assisted living with hospice care added to her care plan was the best thing to do. We chose Hoffmann. The nurse who evaluated my mother and approved my mother's admission was thorough, very professional and at the same time treated my mother like a dear friend. I arrived at the assisted living facility late Friday afternoon a few minutes before my mother entered her apartment. Hoffmann's staff had already delivered a hospital bed, a new wheelchair, an oxygen concentrator and other medical supplies. The admitting nurse stopped by later that same day to review my mom's treatment plan. My mom was weary but alert and talkative. As a result, I was hoping my mom would plateau for some weeks or maybe even months. However, that did not happen. Over the weekend, my mother's condition started to decline. Rajvir Sidhu, the RN case worker assigned to my mother, started visiting my mom multiple times daily. Her focus was keeping my mother comfortable while she closely monitored my mother's condition which was deteriorating from day to day. Hoffmann sent a chaplain and case worker to support Rajvir's care for my mom. I was surprised but welcomed these extra layers of care. Based on my experience, Rajvir was kind and compassionate throughout the hospice process... more like a daughter than someone assigned to a medical staff. Within four days, my mother lost all appetite and had difficulty communicating as her breathing became more difficult. An hour before my mother left this world to join our Lord, Rajvir was still hovering over her trying to make her comfortable. When my mother finally found peace, I was with her. After some quiet time alone with my mother, I called for Rajvir and she returned to my mother's room to confirm what I already knew. Rajvir's compassion then turned toward me. When I was ready, Rajvir stepped forward and helped guide me through the next steps in preparing my family to say their final farewells. Yes, I unequivocally recommend Hoffmann Hospice.

Like anything else, there are some great and not so great nurses and employees. My grandmother has…read morebeen up and down with her health for a long time and stayed with Hoffmann for over a year. I decided to treat a UTI via the ER and we got booted off, which is fine considering all of the fraud and extra restrictions going on. Getting a referral for home health has been like pulling teeth and am currently almost a week since getting released from Hoffmann and we haven't gotten our referral to home health yet. She is kind of in between care. We are having an issue with her catheter and I have called Hoffmann three times today to no avail (this isn't the first time). Often feels like they don't really care about the patients and make their own rules, but they're not the only ones. One thing I really appreciated was their prescription delivery. Still waiting for that call back...

This place has the very minimum of care. You can't expect a nurse in less than an hour. I'm a…read morepatient and tonight had to wait 4 1/2 hours after requesting a nurse, and then only got one because I got out of bed and went and found someone. Some nights I have had to wait over 6 hours for a nurse. During the day you can usually get a nurse within 1-3 hours. The food ranges from good to something that I wouldn't feed my dog all within the same day. Some of the nurses barely speak English. On a scale of 1-10 I would rate this place a 2. Some of the nurses are nice, and some of them get upset if you require anything. As far as Physical Therapy, some days you get it, and some days you don't. You just never know.

3-19-24 My nurse Ruby, Brandy , Jessica R , Jessica C & Kulveer are sweet and awesome…read more They care so much for there patience if I could give you guys more than five stars, I would. I'm going to miss you ladies