If I could do it all over again, I wouldn't have retained Jeannie and Allegro Event for their wedding planning services.
To be clear, this review is not for Jeannie's services as an MC, which I will review separately.
First off, Jeannie's "Silver Package" promises to "Assist you with the vendors selection process" and "review all vendor contracts and remind you with payment due dates." These didn't happen. While considering florist services, Jeannie mentioned that she had a florist friend, but there was no follow through in actually getting us connected with her florist friend. And if Jeannie reviewed any vendor contracts, it was unbeknownst to me, because I was never reminded of any due dates.
A few months before the wedding, during a meeting that we had with our site coordinator, Jeannie agreed to attend as our wedding planner and as a representative for our DJ. Not only did Jeannie show up late to the meeting, but about 30 minutes in, she requested to be excused to put more money in her parking meter. The site coordinator told her we were wrapping up anyway, so Jeannie could just leave. After Jeannie left, we fleshed out other important event details without Jeannie. This made me a little nervous: If Jeannie couldn't plan to attend an hour-long meeting, how much faith did I have in her planning a wedding?
During the week before the wedding, I expressed my concerns to Jeannie about how our wedding guests could be cold even with heat lamps at our mostly outdoor event. (I was mainly only concerned about cold weather and did not seriously consider the possibility of rain.) Jeannie reassured me, "Don't worry. All you have to worry about at this point is loving [your fiance]." Which eased my concerns, and made me glad that I had a wedding coordinator.
On the day of, Jeannie alerted me that it will rain that night, and we should order a tent. Our venue required a 3-4 days notice to set up a tent, so there was nothing to do at that point but to move everything inside. Almost nothing went according to plan that night.
My disappointment with Allegro is not so much how they handled the wedding night; after all, rain is not their fault. It was the prior planning process (or lack thereof) and the aftermath that makes me concerned about the professionalism of Allegro.
Strangely enough, after our wedding, Jeannie's assistant went on to review our venue, where she appeared to chastise us for not reserving a tent. She wrote: "the couple needed to give 72 hour notice to set up the tent outdoors - but they decided to just hope for the best and go without the tent." Actually, we didn't "just hope for the best." We (wrongly) underestimated the possibility of rain, but doesn't that also go for your planning team? Jeannie had an opportunity to tell me to consider the tenting deadline during the week before, but simply told me not to worry about anything.
Jeannie's assistant also wrote that "The bride and groom even requested to have a champagne toast with their guests last minute." That characterization is false. The champagne toast was always in our original timeline. Either Jeannie didn't disburse the timeline to her assistant planners, or her assistant didn't care to review our timeline.
I don't know why an event planner would go on to blame the bride and groom as her review did, other than perhaps Allegro was looking to gain favor with the venue to be on its preferred vendor list.
Yet not everything about Allegro was bad -- Jeannie is an excellent MC (again, will review separately). The service on the night of was great, and it's awesome that their planners speak Cantonese. Jeannie was able to assist in selecting a Chinese song for our father-daughter dance. The price is also reasonable.
But brides, if you retain Allegro, know that you'll still be on the hook for most of the planning, and if things don't go right, Allegro might even blame you for it. read more