Charlie was an absolute pleasure to work with from start to finish. From the very 1st phone call, he was kind, thorough, and able to answer all of my questions. He provided a quote that was competitive with all of the other hardwood providers and installers we received quotes from. He has a no BS kind of attitude which I appreciate, and he replied to all of my texts in a timely fashion.
Nowadays, people in this industry rarely show up on time, if at all. Charlie arrived 5 minutes early for the look-see to provide his estimate. When we selected him for the job, he promised that he and his men would be here at 7:30 AM sharp to begin, and lo and behold, they arrived at 7:30 AM sharp. That is just huge considering how late & downright flaky people can be.
From the moment they arrived, they got right to work. Charlie double checked to make sure that the hardwood he purchased and brought over was the correct size, color, and matched the rest of the wood in our home. He bought the correct wood & the perfect amount of it.
When he got here, I realized that I'd forgotten to tell him about a minor issue with a different part of our hardwood floors, and he had his associate fix the problem right then and there. I was so grateful for that!
His men were nice and consistently talked us through their process & what they'd be doing. When there were some unforeseen baseboard and glue moments, they came up with solutions right away to continue doing a great job and finish the job in time. They were careful moving our furniture, as well as creating a sealed perimeter so no dust or debris would get anywhere in or near our home.
They did a clean, impeccable job. When all was said and done, they cleaned up everything after themselves and left our home without a trace of any construction having happened. They left us with the most beautiful hardwood floors and we couldn't be more pleased!
Charlie kept his word about the timeframe it would take to finish the job, and his team delivered. He also stayed true to his estimate & his promise of not exceeding it, something that also doesn't happen often nowadays. People in this industry just love to add on last minute extras, but Charlie promised that if, for example, we'd need more concrete, he wouldn't charge us more than his estimate of how many bags they'd use. And they did end up using more concrete, but he did stuck to his word and didn't charge more.
All in all, Charlie and his team were professional, hard-working, careful, detailed, clean, and most importantly, honest. I would highly recommend Charlie & Allegro Custom Floors for hardwood floor installation, and I'll definitely be sending the people I know their way! read more