Awful customer service!! Carpet installed in August and still trying to get some of our money…read morerefunded. Several emails and phone calls and still nothing! So frustrated!! Will NEVER work with Luna or Empire. Empire acquired Luna!!!

I was very hesitant about going through Luna after hearing mixed reviews, but I am glad I did…read more Heather was so friendly, professional, and worked with my budget. She answered all of my questions honestly and provided exceptional customer service from start to finish. Omar and his team installed my carpet 2 weeks ago and they did a wonderful job. I couldn't be more satisfied with their work and would recommend Luna in Naperville. Make sure you work with Heather as she is truly the best!

Very helpful and helped me understand the differences in carpet. I ended up purchasing.read more

Honor your warranty. This is not a place you want to do business with. The service is great but the…read moreproduct is poor. In addition I paid $8k cash for this carpet which seemed like a bargain but it's not worth it. Do yourself a favor and stay away from Luna and Empire. You've been warned!

After having a contract botch my floor. Luna came in and saved the day. The price was less than the…read moreaverage licensed contractor and we have a warranty.

Wonderful from start to finish. This is not the in home Luna, it is an independent store. Very fair…read moreand honest. No price haggling. Check it out, my carpet is beautiful

Installed carpet 4/17. In less than 24 hours it showed every foot prints, even paw prints. No call…read moreback from Luna after two weeks. What happened to their customer satisfaction

Knowledgeable and FAST INSTALLATION! Products were all discounted and the installation was Great!read more

Easy process, fast scheduling. Installers did a great job. If I had to do it again I would have…read moreasked about/made plans on securing some of the floor to reduce squeaks. Price was decent. Overall we were very satisfied.

I would highly recommend Mr. Carpet to anyone needing carpet or wood floors…read more Bob the salesman made multiple trips to show samples without high pressuring us to make a decision. Carlos and his crew did the installation professionally and efficiently. They went above and beyond repairing transition molding and a railing without being asked. Carlos and his crew moved furniture to other locations in the house without complaining. The entire process was easy and seamless thanks to the people at Mr. Carpet. I usually don't write reviews but they did such a great job I had to give them 5 stars.

Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.

As a first-time home buyer, it was really hard to find a good contractor, and I was honestly…read moreanxious about restoring the old floors and stairs in my house. But Vasi handled everything perfectly from start to finish. He was professional, reliable, and had a great attitude throughout the whole process. The craftsmanship is solid, and the floors and stairs turned out amazing. Very trustworthy and easy to work with. I would 100% recommend Vasi to anyone looking to refinish their floors or stairs.

We hired ADR/ Vasi for refinishing our oak floors in our condo and we are so, so happy with the…read moreresults. They are easy to work with-it was a breeze to schedule. We had tons of questions as first time home buyers and Vasi answered all of them with experience, patience, and care. this was our first big home project EVER and it was a great experience. The work was done in a timely manner, and the price was great for our needs. Hire these folks!

I called Anthony to help a client of mine refresh her home before sale. His crew was prompt, clean,…read moredid what they said they would do. The home looked fabulous and sold fast. I have used Luna Development several times since then with fabulous results. If you are looking for a company that is honest and professional with quality workmanship, then Luna Development is for you.

From the owner: We at Luna Development pride ourselves on exceptional work and always putting our clients first…read more Our team is equipped to have exceptional knowledge and skills when it comes to building and remodeling. You dream it we build it. We look forward to fulfilling your needs!

I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

I think they have gone out of business. Can't get through to them and some of the subcontractors…read morehave said they are not answering their calls either. Left me with an unfinished bathroom. Do not use them!

Things still aren't looking great. They gave us 24 inch cabinets instead of 1 inch cabinets, and…read morenow we have to make sure our ceiling fan is off or it dents the cabinet door. They have ignored my request to fix this. They did not vent externally. They vented to the attick even though we laid for external venting. Venting a kitchen to an attick is a fire hazard. There were things that were half done or never completed. They are supposed to be coming monday, 8/20/18 for the improvements but never told me what time. I have emailed multiple times asking what time they are coming because i have crohns and an appointment at an infusion clinic on Monday- they obviously never emailed back and don't care to answer. Again, I won't be holding my breath.