We had a flood in the basement from our water heater. They answered our first call, explained the…read moreprocess, and came out immediately. Within a few hours, they ripped up and disposed of the affected carpets, walls, and insulation. They left fans to dry everything out and picked them up a few days later. We had never filed a homeowners insurance claim before, but they walked us through the steps. Insurance dealt with them directly for the cost of the work.

When we had a sewer line back up into our den and my office in the Fall of 2025 it was a gross and…read moresmelly disaster. I did a little research and found Rapid Restoration through their numerous 5-star reviews on Yelp and other websites and reached out to Daryl and a few other companies to see what it would take to get our house back into shape. Right from the first moment on the phone I knew that Daryl and Rapid Restoration would be the company we would go with. He gave me a thorough education about the process and gave me helpful advice right from the first moment. His help over the phone was always clear and accurate. He set us on the right path immediately. Seth and his crew were in our house within 48 hours to do the mitigation and boy were they thorough. The floor was pulled up, the room was disinfected and dried. And all the while, Daryl and Seth made sure that we had the documentation and backup necessary to communicate with our homeowners insurance company. With the mitigation done, the crew came back a few weeks later to actually do the repairs and get our floors back to the condition they were in before. This was equally impressive. The workmanship was truly beautiful. Seth has a great eye for design and color. Everything matches and looks beautiful. Every transition and grade was thought through and installed with accuracy and quality. Overall, youhear about the nightmares of dealing with homeowners insurance. There was NONE OF THAT. The Rapid Restoration crew were so buttoned up and knowledgable that we had literally no conflict or pushback from our homeowners insurance company. If you've had a similar issue in your own home - don't even think about it. Just call Daryl and the Rapid Restoration crew. I recommend them WITHOUT RESERVATION.

Our insurance claims adjuster alerted us to SERVPRO when we had a leak that led to drywall damage…read moreand mold. They handled both aspects: the mold mitigation, and the demolition and reconstruction. The schedulers, mold mitigators and construction crews were excellent to work with. The work took place over several days, but they were very accommodating of our schedules, and completed both aspects with a minimum amount of disruption. The finished product is perfect - the finishing and painting is so expertly done that you would never know large chunks of drywall were removed and replaced. Very happy with the work and with the company and would not hesitate to recommend them.

Do not hire any SERVPRO franchise owned by Jeff Holland. I am writing this review having just…read morereceived court dismissal paperwork confirming that after dragging me through months of disputes, regulatory complaints, and litigation, his company settled for exactly what I offered them from the very beginning. Let that sink in. Here is what this company put me through to arrive at the same outcome we could have reached a year earlier: I contracted with one of Jeff Holland's SERVPRO franchises in October 2024 for a bathroom renovation with a completion date of November 15, 2024. They took my deposit immediately and then disappeared. For months I had no functioning bathroom and received zero communication despite my repeated attempts to reach them. They never told me their project manager had died and simply let my project collect dust while I waited. Months of silence. No reassignment. No accountability. Nothing. When they finally showed up, the tile work was so bad it had to be torn out and redone multiple times. We are talking about a professional restoration company that could not install basic tile correctly on the first attempt, or the second. The photographic evidence of their workmanship is genuinely embarrassing. When I raised these issues and pushed back on the final invoice, which arrived six months after the contracted completion date and included charges I was never invoiced for during the project, management responded by threatening me with attorney fees, late fees, and legal action. Then they actually followed through and filed suit against me in court, represented by an attorney, apparently convinced they could bully me into paying in full for a job delivered five months late and half wrong. They were wrong. I filed complaints with the Maryland Office of the Attorney General and the Maryland Home Improvement Commission, prepared a full defense, and was ready to walk into that courtroom. Case No. D-01-CV-26-019615, District Court of Maryland for Baltimore City. Look it up. They dismissed the case and settled for the $2,000 I had been offering them for over a year. The same number I put on the table long before lawyers, court filings, and months of stress were ever involved. Jeff Holland's management team chose every single one of those steps rather than simply do the right thing. This is how Jeff Holland's franchises operate. They will take your money, vanish, deliver substandard work, blame you for their failures, threaten you with litigation, and ultimately fold the moment you stand your ground. The only reason to hire any SERVPRO franchise under Jeff Holland's ownership is if you enjoy fighting for basic accountability from people you are paying to do a job. There are honest, professional contractors in your area. Find one of them instead.

We had a pretty bad mold infestation in our basement due to lack of climate control and water…read moredamage. We sought out several bids from mold remediation groups. Moldgone was easily one of the best quotes we got. I really like how they were very communicative to the client. Large mold remediation projects can be quite stressfull and they truly understand that and are more than happy to answer any and all questions. We are very please with the outcome of the remediation as well as the reconstruction. Highly recommended!

Call this company and the owner answered the phone. He was very informative about the black mold…read moreoutside my back door and gave me recommendations to get rid of it without using a company like his to remove it since it was not a major problem. I would recommend using this company based on their integrity.

"Breathe Easy" could not be a more inaccurate name. We tried for 3 months to get a simple estimate,…read moreand it was like pulling teeth to remind them to do each step of the process. They wasted our time with visit after visit for each subcontractor they hired, the worst example was their in-house plumber who wasted a week, decided he didn't feel like doing it, and they sent us over a sub to start from scratch. None of them communicate with each other. The owners had a personal crisis which we were very patient with only to find out that they had no idea how to delegate and nothing was being done. BES and their subs constantly miss appointments and make promises for milestones that they have no intention of keeping. STAY AWAY from this toxic company and anyone who associates with them. They should not be in business.

Rashad was awesome!! He answered all of my questions, very knowledgeable. My carpets look great!!…read more Thank You!!

James, Isaiah, and Brady did a fantastic job fixing our issues to a plumbing leak. They took the…read moretime to explain everything, streamlined the process of dealing with the insurance company, and were very professional on the job site, including cleaning up after their job. Highly recommend these guys in particular. Give these guys a raise!

The staff was efficient, friendly and professional. I would definitely recommend themread more

I took a sofa cushion cover to AW to remove stains that a commercial upholstery cleaning company…read morewas unable to remove. AW recommended that the cover be washed which surprised me since it has a code requiring solvent. I went for it, in desperation, and it came out beautifully. The stains are completely gone, it didn't shrink and it looks great. I'm very happy with the outcome.

I had an "emergency" need for pressing a homecoming dress for my granddaughter and the ladies at AW…read moreassured me they could get it done in time, which was a day and a half! They DID and it was beautiful! It honestly looked like a different dress when it had been ironed properly. I have since taken two blazers to them and paid 1/3 less there than I did at another shop. A button was missing on one of them and it WAS SEWN BACK ON BY LAURIE! Seriously, this place is AWESOME !

Job well done. Our blind cabinet could have been constructed better. Overall solid job.read more

At present they've overcharged by more than 1k and will not return my calls…read more waiting for them to refund

READ THIS 1st! Arthur "Art" was the consummate professional. He was timely, communicative,…read morepassionate, detailed, focused and did a fantastic job cleaning my home. He really knows his stuff having been in the industry for 30+ years. I Loved that HE was the ONLY person doing the work, so it was meticulous, thorough and efficient. PRICE you ask? Art's pricing was extremely fair: and No BS Sales Pitches or Add-Ons. It ended up being exactly what was discussed over the phone. Thank you :) He cleaned 3 areas of my home that had carpets, and also tended to my concrete garage floor. If you're looking for an incredible carpet cleaning resource, then Look NO Further! Art is your man!

Very thorough vent cleaning, made a huge difference in air quality. Very professional, courteous…read moreand knowledgeable technician with great communication. Highly recommend.

I never gave a time or date for the project but the reply was that they are "booked for this time"…read more Honestly they were better off not responding at all. They did come back to apologize for their quick response (dismissal) but by then I had went with a different company. EDIT: Thanks for the clarification from the business manager. This review was written months ago as soon as it happened and has been sitting in my drafts. Regardless I still don't appreciate the response.

After a leak caused significant damage to our kitchen and floors, we worked with Ruach on the…read morerestoration. Jed was very knowledgeable and helpful about the insurance claim, and stood by as we went through multiple rounds of estimates to get the appropriate funds from our provider. Once the work began, everything was as promised, and on or ahead of schedule. Highly professional and reliable. Would recommend to any friend or family member.