I took a comforter here to be cleaned. I've had things cleaned here before then, and nothing went…read morewrong. This time, however, I don't know what they did to my comforter, but when I got it back, and took it out of the plastic, it smelled and looked worse than it did when I brought it in. They have an ongoing promotion that you get $5 off with every $60 of saved receipts, but I don't think I'll be back to take advantage of that.

If Yelp had negative stars I'd use them here. This cleaners is busted. Way overpriced and…read morecompletely careless. Broke two perfectly good buttons on a sweater and the chemical smell it now emits is probably giving me some rare form of cancer. I hope they go out of business and a Zips opens up in its place and the old owner will have to work for the new one making minimum wage. PS. I tried to give admiral no stars, but the app wouldn't let me.

Very friendly, professional, and the prices very reasonable. My item was ready exactly when they…read moresaid it would be!

After using Whislers most of my life I stopped at Palms this morning. I could not have been more…read morepleasantly surprised at the customer service I received. She was knowledgeable, friendly and patient. I will be more than happy to bring my business here!

I called the establishment to know if they do same day delivery. The staff was really helpful and…read moreexpalined the price and the services they offer. Let me know that if dropped off before 9:30, they gurantee same day delivery. Even though I was an hour later than that, they happily accomodated. The place is conveniently located on york road with plenty of parking. Smiling and friendly efficient staff made it all easy. They charge under 2 dollars per shirt, which is fair. It was pouring outside when i went to pick it up and the friendly staff helped and carried it all to my parked car, which i thought was an extremely kind gesture. I would happily go there and also recommend the place to friends and family in the area.

I'm in here once a week. When I enter the store they warmly greet me by name and retrieve my…read moreclothing. Everyone is always so, so nice and engaging. The dry-cleaning prices are still affordable and reliable - I ask for stain removal or light starch - they're making note. And where else can you grab a donut and mail a letter in the same strip mall? :)

Amazing alterations....a bit pricey, but really professional…read more My family uses the weekly laundry service. Dependable, and clean laundry arrives folded nicely. Definitely Recommend!

I've never had such a frustrating experience with a dry cleaner. They kept my comforter for over a…read moremonth, repeatedly pushed back the pickup date, and provided zero transparency about what was actually going on. No proactive communication, no clear explanation--just excuses when I followed up. Despite the excessive delay and poor service, I was still expected to pay full price, as if everything went smoothly. No discount, no apology worth mentioning, no accountability. If you value your time, your belongings, or basic customer service, go somewhere else. Holding an item hostage for over a month and then charging full price is unacceptable. I won't be returning and wouldn't recommend this place to anyone.

Update as of 5 November 2025-The current owners say that they are not liable. The law says…read moreotherwise and I am now in the process of taking them to court to let them explain face to face to a judge. My recommendation to anyone that is thinking about taking their valuable items to AW Cleaners to stop. Unless you want to go through the pain and long enduring pain. The lies that they say that they care about their customers and back the service that they provide. I paid over $800 for AW Cleaners to clean and alter my drapes. Instead, they cut off 12 inches off of a drape and said that they could "fix" it. Look at the photos. This maybe be you if you go to AW Cleaners. Don't do it!

From the owner: We specialize in deep cleaning and disinfecting of COMFORTERS and Home Goods…read more We provide reliable dry cleaning, laundry service, and cleaning of your valued household items? We clean everything from fine suits, tuxedos, and gowns, to comforters, curtains, tablecloths, purses, scarfs, & countless specialty items, including stuffed animals and leather. FREE Pickup & Delivery Available. Family-Owned • Local • Detail-Oriented. American Flags Cleaned FREE! We also specialize in seniors and veterans. Conveniently located in Fallston, Phoenix (Jacksonville), and Finksburg Maryland. Call or message us today for service or a free quote! A.W. Cleaners delivers spotless results with fast turnaround and exceptional service.

I absolutely love this cleaners…read more Super easy to locate. There's a parking lot, and clean premises. We're always greeted w great customer service. They do a great job on our clothes and comforters. They also do alterations as well. This place a neighborhood gem that I'm happy to have near.

We have been going here for years and they're always so nice and prompt. I definitely recommend for…read moreyour standard dry cleaning needs.

On March 6th, 2017, I brought in a navy blue suit to be cleaned for a wedding that weekend. A suit…read moreand a dress shirt were dropped off and picked back up on Thursday (3/9/17). That Saturday, I took my suit out of the bag and was getting ready when I noticed a few dark spots on my jacket. As I took a closer look, I found that the jacket had been damaged. I called the cleaners on Tuesday (due to a paper for class I had to complete and turn in) to inform them that there was a problem. I said that my jacket had been damaged during the cleaning process and wanted information on their process of mending clothing that was damaged in their care. Without any indication of WHICH jacket (of many, I assume) I was referring, the owner (through the young lady at the desk) said that I was absolutely wrong and that it wasn't possible. They asked me to bring it back in, so I agreed. Today, March 15, 2017, I stopped off at the store again with the suit and showed them the damages. I informed them that the suit was nearly brand new and had only been worn three times before, having been cleaned at their own establishment. The owner consistently repeated the word "No" with no explanations that I could make out and offering zero solutions. The young lady made two points, which I easily disproved. 1) There is a note on the receipt about damage to "worn fabrics" not being covered. I informed her the suit was nearly brand new and had only been worn on two occasions and 2) That bugs could have been the cause. I figured the same thing, and made sure to check the other wool objects in my closet, finding absolutely no damage whatsoever to any other article. I informed the owner that if he were able to fix the damage at no charge, that I would have no problem. He completely refused, so here I am. As a business owner, it is one's responsibility to take ownership for damages that may be incurred while other's possessions are in one's care. If damage occurs, it is the business owners responsibility to offer some way of rectifying the situation. Neither happened in this case. The suit and accessories had cost me over a thousand dollars and was a huge investment for me. To see someone damage my hard earned possessions and not offer to make things right is insulting. I have had other garments cleaned at this establishment and had not had a problem till now, and the situation was not at all satisfactory. Now I need to spend money to have my suit repaired to fix someone else's mistake.

I had a king sized goose down duvet that needed wet washing (do not dry clean real down, wet…read morewashing should be used). I evaluated several cleaners online and chose Maple. The duvet came back clean, fluffy, and properly dried with no clumping in the fill. Well done and the price was reasonable. I will definitely be back.

As far as the shoe repair they don't do it on premise,they outsource the work to others. So,price…read morethey told me changed 3 times and took more than 10 days to change sole on shoes. But manager/owner was polite,offered me resolutions and after all,quality of repair was high enough.

I messaged them regarding some dry cleaning that i needed done for some curtains in my home. I was…read morevery pleased with the response time and the straightforward this is the information we need from you before we can give you a quote. So yes I gave them 4 stars for their prompt response and the no nonsense quality. I am one of those that work on the... This is what I need from you what do you need from me to get things done No I did not get the opportunity to use their services but it was not due to anything they had or had not done. My health took a turn in the wrong direction. I still need the service and hopefully when I am able they will be available to assist me.

Checked in on 12/22 and 12/26…read more Good prices, polite service, offer discounts for frequent cleanings. Most important they accommodate you when you need clothes back soon.

Service was wonderful, I gave them very little time for my alteration and it came out fantastic,…read more considering the rush the price was reasonable. I'll definitely be visiting again for any future tailoring!

From the owner: We specialize in deep cleaning and disinfecting of COMFORTERS and Home Goods…read more We provide reliable dry cleaning, laundry service, and cleaning of your valued household items? We clean everything from fine suits, tuxedos, and gowns, to comforters, curtains, tablecloths, purses, scarfs, & countless specialty items, including stuffed animals and leather. FREE Pickup & Delivery Available. Family-Owned • Local • Detail-Oriented. American Flags Cleaned FREE! We also specialize in seniors and veterans. Conveniently located in Fallston, Phoenix (Jacksonville), and Finksburg Maryland. Call or message us today for service or a free quote! A.W. Cleaners delivers spotless results with fast turnaround and exceptional service.