We came in not long after the store opened. The store smelled like dog crap. The store obviously…read morewasn't cleaned to be that dirty right after opening.

Very rude, dismissive and unprofessional staff. My daughter was ready to pick out her fish, the…read morevery "busy" MANAGER (named Hailey) was on her phone arguing with her boyfriend. Literally on the sales floor.. I could hear him yelling on her phone from the end of the aisle. We waited for close to 5 minutes of this before I said excuse me, could we get some help please. She told us we could go to another location if we would like that she was busy and she walked off! I would avoid this location as this is unacceptable. Not to mention the fact that she is in a management position, this needs to be looked into.

I've tried coming here a few times for the self-serve dog wash because the signs outside say…read morewalk-ins are welcome. Every time I show up, I'm told they only take appointments. It's frustrating and honestly feels misleading when the signs say one thing and the staff says another. At this point it really seems like a management problem. Fixing signs and giving clear info isn't complicated, and it shouldn't keep happening over and over. Corporate needs to come in and take a look at what's going on here, because nothing is changing and customers are the ones wasting their time. Customers also should be compensated for gas and wasting our time, no wonder the company is struggling.

I recently moved to area and have now tried to place 2 online orders for my pet's food…read more Both times, after I entered my payment info, my orders were cancelled by the store without any explanation. The first time it happened I couldn't even reach the store - no one answered the phone (I let it ring for a solid 3 - 4 minutes) and eventually hung up. I contacted PerSmart customer service - they were the ones who informed me the store cancelled the order. The same exact thing happened when I attempted to place another online orders 3 weeks later. I was able to reach the store this time and was basically told they had no idea what happened and that I must have placed the order at another store (I even verified their address to match my order, and they still insisted I placed the order at another store). I was forced to drive to the store (less than 10 minutes away) only to see that 1/2 of the items I "ordered" wasn't even available, even though the items were listed as "in stock". I had approximately 25 - 30 small cans of cat food and some miscellaneous treats and toys to ring up...the associate at the register seriously asked me if I wanted a shopping bag for my purchase. How else was I planning to carry all those items from the store to my car, then my car to my home? This was the least customer friendly experience I've ever had at PetSmart. As inconvenient as the situation is for me not being able to shop at this location, I'll drive out of my way to either Hurst or Grapevine where I know my shopping experience will be significantly smoother.

This is a true community store! Very helpful and friendly staff. I have been coming here since…read morethey opened and they always greet me and make me feel welcome. When I get large bags of dog food, they always ask if I need someone to carry it out for me. Last time I rated this store was 5 years ago, so for me and my several time a week experiences here, they have always been and continue to be positive. They also partner with different vets and offer discounted shot and wellness exams and a discount, I get discount coupons from their mailer and they also parter with local rescues. Oh, they also have a great dog wash center. If you are in the area, swing on by and give them a try.

I had to go to the location on Heritage Trace during the recent thunderstorm because I thought I…read morestill had one of the Heavenly Hounds calming brownies left for my girl, Luna, but discovered I didn't when the epic thunder started out of nowhere. Luna is extremely afraid of storms and the HH brownies, though they don't stop her trembling, fear, and hiding, are the only things that she will eat that do help get her through storms. And pet supplies plus is the only store near us that carries them. The next closest store that carries Heavenly Hounds brownies is the Hollywood Feed in Keller! When I left the house, the storm had just started and the rain and wind weren't too bad yet. I had about 15 minutes to make it to the store before they closed. About five minutes into my drive, the wind and rain got crazy. I was having to deal with cars stopped in the road, tree limbs, flying across the road, and huge areas with pooling water. If I hadn't been on a mission, it would've definitely made more sense to pull over and wait for the storm to let up. The whole way there I was just hoping that the store hadn't closed early because of the severe weather. When I pulled up, I saw the store lights were still on and there were still cars in the parking lot. I had made it there with about six minutes till closing. I left my car running and jumped out, making my way to the door through the rain. When I got to the door, there were about five employees inside, trying to get the door open. The man with the key was having so much trouble with it. He finally told me to push on the door while he jiggled the key in the lock. Thankfully, it finally opened and I could get in out of the rain. All the employees were so nice and apologizing profusely for the door being locked and me having to wait in the rain. They said that they only locked it because the wind had picked up so much that the doors were swinging on the hinge and they were afraid they were going to break off of the hinges! I told him it wasn't a problem and explained why I was there while making my way to the aisle to grab a couple of the brownies. On my way to the register I let them know how quickly the storm had picked up and what I had just driven through, including probable small hail, all because I was a crazy pet parent! I suggested if they didn't have to leave right away that they should wait it out in the store before heading home. One of the employees said I should probably wait there until it let up, but I reminded her that I had my Luna at home waiting for me, probably under a chair somewhere. The man ringing me up was so nice! He said he totally understood and that he was giving me the "crazy pet parent discount ". This was a crazy trip, but the employees all made the experience better by being so friendly and understanding. I'm definitely grateful that Pet Supply Plus carries the Heavenly Hounds brownies, and understands crazy pet parents like me!

Always a fabulous experience at Fur Baby. We love Ashley. My pups start getting excited the minute…read morethey see the Fur Baby building. Friendly people, easy scheduling, and great craftsmanship skills. If your pup needs a hairdo upgrade, or you want a place you can rely on, or a good flea bath, or whatever....come here! Because it's so near to valentines day, Fur Baby has a super sweetheart deal with special shampoos and spa treatments. Love this place and the people. Make sure to tip your Pup Stylist well.

So relieved to finally find a place for my pups nail trims. They are older and have a tendency to…read morebe a little nervous but our first visit was outstanding!! Thank you loving my old dawgs and making them feel special Scout/8 and Blue/13

Nice collection of corals. Friendly staff, and nice sale going on now , all types and all pricesread more

Everything is on the expensive side. Making fools of buyers !…read more Do not be a fooled with their 50% sales. Prices are jacked up from usual and then discounted. saw a bunch of people commenting the same on their FB page, but seems to be promptly kicked out. staff are friendly as long as you are buying something. I will wait/drive to Dallas North for any further purchases where the prices are much more transparent on their website and has a larger collection. The Petcos close by are a decent alternative for anything minor.

We LOVE coming to Three Dogs! So much that our dogs know the names of the employees. The staff is…read moreamazing and we love Laura and Mallory and everyone there! They are always so kind and they love on our boys every time we go

The dogs always seem to love the treats! The place is also fairly welcoming. However, the cost is a…read morelittle steep and I don't fully understand the whole reward system so wish more insight was offered there.

My puppy's first groom was a success! Thank you, DeDe, My Favorite Groomer! My puppy was able to…read morehandle her first grooming experience while feeling comfortable with her new groomer. Would love to take her in monthly for touch ups! She looks amazing! I love that My Favorite Groomer doesn't crate my dog and that I can watch my dog get groomed, on the screen, while waiting in the waiting room. Love that! I didn't want my dog cut too short and since she wasn't matted we were able to do that but first agreeing that we would only do what my big puppy could handle at her first groom. Check out the before and after pictures. Isn't she the cutest? I think so, anyway!

Checks all the boxes in what I'm looking for in a groomer for my feisty senior dog. Very willing…read moreto help and easy to communicate with!

Fantastic management! I had a rough experience at this location HOWEVER, Shelby went above and…read morebeyond to make things right! And I am again very excited to be a loyal Pet Supplies Plus customer. They always have a wonderful selection of high quality products for my cats and dogs, so I very much appreciate a company that corrects concerns and shows appreciation for their customers. I will be recommending this location (store #4151) to my friends and family for sure!

Very pet friendly and they have our little Hazel needs! We downloaded their app and it helps with…read moresavings too! We highly recommend this business!

This location really isn't horrible, usually when we've visited on the weekends (Sunday afternoon)…read morethere has been kitties from their adoption agency. Today, the kitties weren't there though. But there is an information display if you want to adopt a cat when they're not there! I noticed a few dead Beta fishies by the entrance display. There was a good variety of reptiles and Guinea pigs though! The employees were stocking items on the shelves so that's always good.

Care for the animals there needs to improve a bit. I checked out the hamsters, who had small wheels…read moreto run on. One had a knocked over wheel which was blocking the water. I told the cashier in the front, who called someone to let them know, but 25 minutes later, they were still trying to get to the water bottle, as no one came to help them. I reminded the cashier again before I left, but I feel bad for the little hamsters. In some of the fish tanks, there were dead fish which looked like they had been there for a while. Saddened by the visit...

I purchase most of the things from here because many buy raw food so they are very fresh. My dog…read moreenjoys the variety of raw food and cooked food. My dog became an International Champion from their self-dog bath. Nicole knows a lot about nutrition. Bridgett is clear and nice when you get to know her. Their pale yellow shampoo at the self bath and coconut oil helped my dog's skin improve (due to hormone imbalance), it may come and go or gone but their mild shampoo works far better than my show line shampoo. My dog has not had skin issue for over 6 months :) I'm pleased with this store.

This review is just for Nicole- she is wonderful, welcoming and well informed about various issues…read morerelated to dogs. Initially I was appreciating a $12 self wash section for dogs but soon realized that the store is unique and loved everything about it. Thankyou Nicole - love your store because of YOU! I can say that all store owners can learn some customer service etiquette from you.