Fire Finesse just completed our fireplace gas insert. It was a pleasure dealing with them…read more Communication was great. They listened to our questions and provided information & options that made us comfortable in our selection. The installation crew was knowledgeable & efficient. We also like that they are a family owned business. We highly recommend Fire Finesse. Tom & Mary Jo Foran

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

My propane fireplace would ignite and then abruptly go out. It was so frustrating! Brett came out…read moreand discovered the flame sensor needed to be adjusted so that it was detected by the flame. He figured it out so fast and identified that the remote and receiver weren't synced up. I highly recommend Fireplace Pros & especially Brett!

I do not recommend this company. On January 6, 2026, I paid a $420 deposit for a replacement…read morefireplace burner and installation. I was told the part would take 3-4 weeks. Nearly ten months later, the part has not been installed and I have not received a refund. After I paid, an appointment was cancelled the afternoon it was scheduled, and a rescheduled visit was replaced by a text saying the part had arrived cracked and a replacement was coming. The company's last text to me was on April 21, promising an update the next morning. That update never came. I then asked for a refund by text, phone and email and received only an automated out-of-office reply. A written demand in June went unanswered. I have filed complaints with the BBB, the Connecticut Department of Consumer Protection, the Connecticut Attorney General and the FTC. Public court records also show a January 2, 2026 small claims judgment over an unreturned deposit in a case naming Fireplace Service Pros, LLC at the same address (docket HHB-CV25-5039427-S). If you are considering this company, check those records before you pay a deposit.

I called CT Gas Fireplace on Sunday June 1, 2025 and left a detailed message regarding service for…read moremy basement media room fireplace that was installed in 2006. In less than an hour I received a return call from a very nice lady who told me the service can be done the next day, Monday June 2nd. On the day of service I received a call from Jeff stating he will be at my home in 20 minutes. When Jeff arrived, he immediately got busy by putting on shoe covers. He also had his equipment and a tarp. He went downstairs and began working on my fireplace and within minutes he diagnosed the problem and in about an hour's time the fireplace was up and running beautifully. Since we have a main floor fireplace that was installed in 2003, I asked Jeff if he had the time to service that one as well and he cordially agreed to service it. Both fireplaces are running as good as new and when Jeff left, you wouldn't even know he was there... except for two well-functioning fireplaces. Jeff is a GOLD STAR gas fireplace technician and giving him a five star rating is a disservice... he rates a 10 in my book. Jeff's price is very fair and his work is beyond EXCELLENT. If your gas fireplace needs service and/or repair... CT Gas Fireplace is THE only call you need to make. You will not be disappointed. Thank you, Jeff, for your service and professionalism.

How can I praise this company higher than 5 stars? Absolutely PHENOMENAL customer service! Jeff…read moreeducated me, replaced my pilot assembly, cleaned the entire unit and all while wearing booties (to keep my house clean) and a smile. Vic. in the office was sensational too. She got me next day service and it wasn't even an emergency. The attached pic may not look like it but, to me- it's a picture of victory!! Extremely happy with CT G F! Forget the rest, these folks are the best!! Total cost w/ cleaning & parts was very very reasonable too!

This review is for an informative conversation with Mike - not actual work being done:…read more I called on a Saturday morning to inquire about installing a woodstove using an existing chimney that has a less-than perfect flue / flue tiles. Mike was friendly and took the time to offer very detailed and great advice and ideas despite no longer working with wood stoves himself. A+.

Called Strictly Chimneys and spoke to Mike about turning up and cleaning a gas fireplace system for…read morea house I recently moved into. Though he specializes in wood fireplaces and would not be able to assist with my request at this time, he spent quite some time on the phone with me answering the many questions I had about my fireplace, and how I might be able to get it up to snuff. So rare to find a professional who is willing to give such detailed advice with no monetary gain for himself, and it was very obvious that he really knew what he was talking about. I may change my fireplace to a wood burner at a future date, and if I do, I will absolutely give this man my business. My gut tells me that anyone else wouldn't regret doing the same. I recommend Strictly Chimneys for sure!

VFS services many of my sellers and buyers and always treat them with the utmost respect and…read morehonesty. They've served the community for over 25 years and know their stuff. I always recommend them with confidence.

5 people in this small store and not one even greets you on entering, why have all these people if…read moreonly one can even offer to assist (while typing into a screen with no eye contact to boot), bad vibe so I left after waiting too long for a store with thst many employee, too bad for them, I had more than enough cash and would have bought that day

They were on time and fixed my gas fireplace while hooking it up to a remote with no issues . Clean…read moreon time and reasonable .

I have a direct vent gas stove I use for heating (note the stove came with the house when I bought…read moreit so I had nothing on it except the name brand which is a Jotul). My stove's fan was making a loud noise this past winter so I called around to find someone who could come out and look at it and replace it. Either nobody would respond to my calls or wouldn't look at it because they didn't install it. One of those people gave me Hot Spot Stoves & Mechanical phone number. Jesse responded immediately. He came out looked at it and to my relief was able to order a new fan and install it. Jesse is very professional and a very nice person. I am very thankful I found this company and will use them for my annual cleaning. I highly recommend this company!

Super knowledgable, super friendly people with great suggestions for pool and spa care. It's a…read moreconvenient location, and they really help take the guesswork out of pool care for the less pool-maintenance inclined amongst us. Their showroom has a great selection of wood and pellet stoves as well, so check it out if you're looking to safely start fires in your house.

First time putting pool filter together on my own with friends. It was a failure I had loss water…read moredue to some leaks. I knew this place because last year my water would not clear and when I took water to this store Mary was so nice and helpful and she did not charge me for testing water and I purchased only what was needed and sure enough crystal clear water within a day. I sent them a message about the filter at 6:00am and before they even opened Mark let me know he could stop by and check out my filter that morning. He text me back saying it was not a big deal and he fixed it with no worries. He is also going to try and connect with me and show me some tips. I am beyond impressed with such great customer service, helpful, nice and just genuine. I wish all businesses ran like this one. HIGHLY RECOMMEND YOU WOULD BE FOOLISH NOT TO CALL THEM FIRST :)

We originally purchased an entire package of kitchen appliances and fireplace for new construction…read morehome. First had few issues with dings and imperfections on the dishwasher and microwave. They had them replaced and corrected immediately. Experienced an issue with a very expensive gas oven range with which the manufacturer refused to address, we went back to CAFD and spoke with them. Andrea worked with us and the manufacturer and within 2 weeks we had a brand-new appliance delivered in its place, we cannot thank them enough and our experience thus far with the business has been exceptional. Additionally, the crew that came to the house were kind, neat, professional and very conscientious of our home and made sure we were happy before leaving. Very satified

I bought brand new $6000 Frigidaire model PCFD3670AF range from CAFD that didn't work from the…read morebeginning. The oven does not reach the temperature it is set at and can vary by over 100° at times! There is no option to calibrate it. They sent a tech to replace a part and it didn't fix it. I was told, sorry, there are no other repairs possible. They've been giving me a runaround for months and I haven't been able to use the oven at all. It's brand new and under warranty but they won't replace it or take it back. Unbelievable. Stay away from CAFD and Frigidaire. Terrible customer service and the warranty is worthless.

3/27/2023 As Secretary of a small Condominium Association,…read moreit is of utmost importance that we hire professionals who take pride in their work. We hired DRM Home Improvement to do several jobs for us. Wild critters had infiltrated one of our units. Rob Michanczyk & his crew did a superb job replacing sheetrock, the ceiling, the damaged wood, and to finish up: the painting. In addition the cleanup was perfect. Usually with condo owners, there can be complaints BUT not with DRM Home Improvement. There was praise from all the Board members and the owner & tenant of the unit that was affected. Considering the amount of work done & the excellent cleanup, the cost was reasonable & comparable to & sometimes less expensive than the competitors. In addition to the previous job, we hired DRM to replace 8 roofs. Again, the work done was excellent, the cleanup was superlative, and the cost was within our budget. The work is always done within the specified time. This month I hired Rob & DRM to install a new vanity cabinet & sink for me. They picked up the vanity at the store, brought it to my condo, up 3 flights of stairs, installed it perfectly, cleaned up, and discarded the old vanity for me. The plumber they sent came the same day & completed the installation efficiently. You can be sure if you hire DRM for your personal or business projects, you will be satisfied. All involved are experienced, knowledgeable, courteous and professional. In my opinion, support your local businesses, you will be happy you did.

Gothic offers the best of "several worlds." Competitive pricing…read moreFantastic customer focused attitude Exceptional professionalism (the single neatest contractor I've ever dealt with) Amazing workmanship. We've contracted with this family business on several projects, and each time it was an exceptional experience. Timelines were maintained, communication was timely and the workmanship was impeccable - for example, we have two long counters meeting at an L; while there is a seam between the two pieces, I cannot see it unless I'm 6" away. Stay away from the big box stores - you have NO IDEA who is fabricating or installing your countertops. We tried an other local shop and it was severely lacking in comparison. Thanks, Mike and the Gothic team!

I'm not a big person on writing reviews mainly because no company typically exceeds my…read moreexpectations. With that said Gothic Marble & Granite did!! I absolutely love my new granite counters. Kris was phenomenal to work with, he was timely, responsive, patient and gave me his input when I asked for it. The installers were beyond professional, cleaned up after the job and punctual. My expectations were exceeded on every level. Thank you Gothic Marble & Granite!