We engaged All Starrs Carpet Care to mitigate damage to our home after the Memorial Day flood 2015. The scope of the work was to remove all carpet, open up the walls of the home by cutting sheet rock and removing wet insulation, spraying all open areas against mold and treating all furniture, floors and other effects which had become wet with flood water. The job that this company did was highly unprofessional, rough and unskilled. Significant outside walls were neglected and not opened up; no appliances (white goods) were moved to open up the outer walls behind them; they did not remove any carpet tack strips, some still with flood-soaked carpet attached; nails were not removed from the sheet rock; only some items of furniture were treated; the sheet rock was cut in a jagged fashion. The worst aspect of this experience was that the company charged $125 per man hour for this inferior, careless work. It is clearly a case of price gouging at a time opportune for the company and urgent for the homeowner. We wrote to the company after this work was done, expressing our displeasure, but have received no reply. read more
