Hubby and I love this place! They truly know what they're talking about. And, more importantly,…read morethey really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol!

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a…read morefantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather.

Pool care can be CONFUSING! The Pool Dr's awesome crew truly know their stuff. The team here always…read morepoints me in the right direction, gives thorough answers to my many questions, and goes above and beyond with their customer service. I'd recommend their expertise to anyone, no matter if you're looking to get your first pool or spa or you've had yours for 20 years - they are simply the best!

This place is right next to my house. Had a problem with a cloudy pool. Went to Pool Doctor and the…read moreowner along with one of the staff went back-and-forth with me trying to get the pool clear. Every time I went it was at least $150 worth of chemicals. Never fixed the problem. After about $1000 worth of trying the owner told me there was nothing more she could do. I went to Pool and Patio down the street the owner, Joe told me, "use this "and gave me a bottle of floc. $15. Pool immediately cleared up. At the time I didn't know much about pools. Now I know that this is a common fix for this. Do you think the Pool Doctor told me this? Did they even suggest it? Nope. Don't go to this place. There's no Dr. involved lol. Go to Pool and Patio in Coventry Rhode Island Every time I have gone there I have not felt like I'm being sucked of my money. I learned an expensive lesson

Their crew is very knowledgeable and helpful. They also…read moreoffer a full range of installation, service, and product for my pool. This is one stop shop for all I need for my pool.

I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.

We have been using Riken for quite a few years now. Riken's team is centered around the customers…read morehappiness with the work they provided. They are fast, focused and professional. Rick and Kelly are great to work with, knowledgeable , experienced and always happy you called. Give them a try, you will be hooked just like we are. Chris Caramela Cumberland, RI

Been doing business with Riken for a couple years now. The team is courteous & helpful. Had a new…read morepool liner installed without issues and purchased new pump.

Justin from Lucky Duck Pools did an outstanding job, and I couldn't be happier with the service. He…read moreshowed up on time, was very courteous, and clearly knew his stuff. It was obvious right away that he takes his work seriously and has a lot of experience. He didn't just do the basics--he made sure everything was in top shape and took the extra time to point out a few things I should keep an eye on. I really appreciated how thorough and detail-oriented he was, as well as how easy he was to talk to. It's refreshing to have someone reliable and professional taking care of my pool. I highly recommend Justin and Lucky Duck Pools if you want quality service you can trust!

I've used this company for both opening and closing my above-ground pool, but after this year's…read moreclosing I discovered a major issue: the water started draining out under the cover until only about six inches remain. My pool has never had a leaking problem until after they serviced it. I reached out to the owner hoping to resolve the situation, but instead of listening to my concerns, he told me to refill the entire pool "to see if it drains again." I explained that I didn't want to waste money refilling thousands of gallons of water just to watch it leak out, and his response was, "it doesn't cost that much. You live in Barrington, not East Providence," implying that I should just be able to afford the cost. It was condescending, rude, and completely unprofessional. I also explained, as a business owner in the trades myself, that I understand callbacks can be frustrating, but we just needed help resolving the problem. Instead of working with us, he told me he would charge a service fee--despite the fact that the issue only began after they closed the pool. The owner took zero accountability and dismissed everything I said. The lack of customer service, respect, and responsibility is extremely disappointing. I would not recommend this company to anyone looking for reliable or professional pool services.

My experience with Pool Source has honestly been the worst service experience of my life. We…read moredecided at the end of summer 2020 to install a pool. My husband and I don't make a ton of money, but we clip coupons and shop secondhand and do our best to put away any extra for us to buy special things for our family. Usually we spend our savings on travel, to visit my family or take a weekend vacation. Because of COVID, our travel money was going unspent, so we decided to take the plunge and buy a pool. Pool Source had been very highly-rated. We researched reviews, and looked into the type of pools they sell, the Radiant brand. We stopped by Pool Source one weekend, and spoke to a sales rep who gave us a catalog and took us outside to show us the pools and talk about the liner. We said we would take the information home, make a decision, and follow up later. We felt very comfortable that we were making the right decision, and our money would be well-spent. I went by myself to actually order the pool, and this is when my comfort level started to drop. At this point they made it clear they don't help with installations of above ground pools, but it would be fine. They used an outside contractor all the time who would take care of everything. I paid a $1000 deposit. The salesperson told me the pool would arrive in 8-10 weeks, some delay because of COVID...understandable, and that I could get the pool in for a spring install. Perfect! We called the contractor and he was very nice, came to look at our space, and said we needed a map of the septic system. I went to the town right away to get it and sent it to him along with the specs for the pool and a copy of the building permit application. Then nothing. The contractor stopped responding and his voicemail said the number was out of service. I went back to Pool Source and asked if they could suggest another contractor. They said theirs was the ONLY one who could do it. Finally, Pool Source got in touch with him. He had shut down for the winter with no notice. Also fine, we would follow-up in spring. I reached back out to the contractor in spring to see if we could set a date. Pool Source asked for the permit, and I sent him the application. They said they needed the actual permit, which needs to be filled out by the contractor...who wasn't answering calls or emails. I tried to fill it out myself, but I didn't understand all of the information, and it required a contractor license. I spoke to the Town and they said the contractor usually fills it out. I asked Pool Source for help, and they wouldn't help me either. Then I find out they had never actually ordered the pool. They needed the permit to do that, which hadn't been expressed when I ordered it, and no one would help me with the permit. But Pool Source said, "if you can't get the permit, then we won't make you pay the balance of the pool." But what about my $1000 deposit? That may not be a lot of money to someone, but I save for weeks to get that much. At this point, I felt like I had been robbed of $1000. I passed the management of the pool install onto my husband, because it was making me sick with worry and anxiety, and I wondered if maybe they were giving me the run around because I am a woman. I was at the point if someone said the word, "pool," to me, I got a knot in my throat. What was supposed to be a fun gift for my family, turned into a source of depression and regret. After months of back and forth emails, (my husband kept them all), we finally got Pool Source to help us with the permit. Why they couldn't before, I don't know. Continued delays on their part now put our pool delivery into July...then August. A year after I had initially purchased it. We gave up on their contractor and found our own. We had everything in place to install except for the pool. Then they scheduled delivery for mid-August. We were hopeful we would get a few weeks of swimming in before season ended, and then on delivery day, they ripped the liner. They would have to re-order and it would be another 8-10 weeks. It will be two years before we get to enjoy our pool, and I won't even enjoy it. I am so disheartened by my purchase and I feel like a fool for being duped. It pains me that I had to give-up my hard-earned savings to these people. Looking back at positive reviews, I see all of the 5-star reviews are from people who got in-ground pools, so I believe the only way to get good service from them is to spend a certain dollar threshold that we just don't have. So if you're like us, and just want a simple above ground pool, please go somewhere else. ANYWHERE else. Because Pool Source doesn't want your business and they don't deserve it. Please also feel free to contact me directly for the contractors we found on our own because they were amazing. I want you to have a better pool experience than I did.

The team @Pool Source is top notch. So helpful and professional. I recommend them 100%. -Jonathan.read more

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

I was a longtime customer of a bigger company in the area, and needed my pool opened on short…read morenotice. The other company didn't return my calls and whenI got ahold of them they quoted me 6 weeks. I found JPS on yelp and decided to take a chance. I couldn't be happier. Josh came by the next day and accommodated me on short notice. He he gave great advice on maintenance, is extremely responsive, and the quality of his work is consistent and top-notch. He has a great team and I am very happy with the decision I made. JPS is a great example of how to run a business. Vlad

Josh and his team are great..no matter what the issue is Josh has a great and affordable solution!…read moreIt's always good when you have a company that is friendly, courteous and professional and that is exactly what JPS is!

Highly recommend. After shopping and researching for 6+ months. I came across Four Season Spas…read moreearlier on but somehow I kept circling back to their website. Finally pulled the plug and ordered. Great prices, great communication, installation was seamless and the quick lesson on the set up and chemical was easily understood. A+

Roger was really great to work with. He spent the time to answer all our questions. My fiancé had…read morepreviously ordered a hot tub from Roger for another house and it has been working wonderfully for 3 years. His new show room has lots of hot tubs on display and all the chemicals and goodies you would need for maintenance. Delivery of the hot tub went very smooth, they installed the lifter bar and and top and we just had to wait for the electrician the next day to start enjoying our new hot tub. I loved how easy the process was, no "used car salesman" techniques. Very forthright, good prices. We are now loving our new hot tub, thanks!

Very relatable Always on time…read moreFirst time in years our pool sparkled We highly recommend

Yeison is excellent and a real professional. Despite having badly injured his arm and requiring…read moresurgery, he continued to maintain his service commitments and never missed a beat.