I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

Nancy, Matt, and Kim have always provided me excellent service. They keep the facility, clean,…read moresafe, and even had the lot repaved. I've had this unit for over a year, almost two. In that time, I've never had an issue, even when my payment bounced one month. The staff has always addressed my needs in a friendly and reliable way. I highly recommend a storage place of Clackamas for professionalism and quality. They are not the cheapest place in town, however, I believe they are undercharging for the conveniences offered.

Fantastic storage place. I have been a customer for many years and nevr had any issues. Tae area is…read morealways clean, geasswell taken care of and friendly manager, Matt. He cares abou his customers. If I had any complaint is the price increase every time you turn around. Great job Matt.

Got a small storage unit. The guy was professional and nice. Also there's a pokey stop here so…read morethat's good. You can buy a lock from them for $10. The unit was clean. And we got a special for half off for the first three months. We havent moved anything in yet but it looks pretty simple/easy. They also sell packing supplies in the office. Seems a little pricey but it's expected for a small business.

when i first took out storage here, i lived a few blocks away. now it's a 20 minute drive for me,…read moreand i'm still gonna keep my things here for as long as i remain in Portland, because the people who run this location are exceptionally honest, reliable, and take good care of the property. they notify me multiple times before assessing late fees, there are no extra hidden fees or add-ons, and just as an example, when i came in to the office today to report a broken bottle on the lot, she was out there that instant with a broom to sweep it up, even in the rain. AND she remembered my preferred name even though i've only been in the office a couple times...i can't think of anything yall could be doing better. i can't speak to the other locations managed by this company, but i will definitely vouch for this one.

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied

They do not follow their own contract when it comes to raising rates. They are required to give…read morewritten notice in very specific ways, which they do not do. Over the past 14 months that I have had a space, they have tried to raise the rent (4x the original regular price!) every few months without the proper notice. Each time I caught it, called them on it, and they returned my rate to what it was supposed to be. Until this last time - they refused to follow their own contract, and now we'll see how it goes with my small claims court case! (The contract prohibits a class action lawsuit...because in the past the have settled those.) I have watched their Google rating go from about the same as Yelp to 5 stars. Why? Because they ask every single person to give them a Google review - they even have signs up in the office about it. And if I had given a review in the first few months, it would have been a 5 - the place IS clean, the security IS good, and in those early months before they start jacking up the rates, the pricing feels good also. When reading reviews for this place, or any storage facility, I recommend looking at how long the person has been a customer before they make the review. If they don't mention being a customer for a while, ignore that opinion...it will likely change with time, and they may or may not make it back to update their review.

This has taken me over a year to write because it's been so traumatizing, I needed to put some…read morestuff in a storage unit from my mother's house and thought I'd try this one. When I went into the office, the clerk, I believe her name was Amber, shuffled over to me. I expressed that I wanted to rent a storage unit. I was not prepared for what happened next. Amber said I smelled like plastic and she doesn't serve druggies. Her face was red. This was really astounding because I have never done drugs in my life. I'm an accomplished professional, with my life together. So this came entirely out of the blue. I'm not sure if she mistook me for someone else but nothing like this has ever happened to me before. I was so shocked at the absurdity of it, that I just said "thank you" and wandered out. Needless to say, I didn't store my things there. I'm not sure if she was the one influenced by some kind of substance, but she was angry and out of control and it seemed like she needed a lot of help. I'm surprised that an established business could hire someone like that. I would recommend to all prospective customers NOT to come here. In fact, if I could give this place a negative star, I would. Find any other place, because anything will be better than this.

The manager Cody was super cool and very helpful! The storage unit is located off a couple main…read moreroads so it's easily accessible, but also very safe and secure. Units and driveways are clean and well maintained.

Very friendly on-site office manager! She has always offered the best of her abilities and stays on…read moretop of things. It's refreshing as well to have a bathroom on-site that's open during gate hours, and has both heating & cooling for those hot and cold months. Definitely recommend this storage facility for professional, accountability and safe and worry free storing.

I had the best experience with the kindest customer agent. She was friendly, helpful, understanding…read moreand professional. She is the reason I choose West Coast. Thank you.

EXTREME COST INCREASE.. BEWARE My RENT JUST DOUBLED from May…read more2026 to June 2026.. ONE MONTH! They Say, in other reviews, that this is because it was an "introductory offer" .. NO. This is after many months as a good paying customer.. way past any introductory offer. DOUBLED in ONE MONTH

Wanted to share my horrible experience that I had with the front desk lady. Also feel like it's…read moreworth mentioning, this business has only been open less than 2 years and has 100 google reviews almost five stars. Smells like fake reviews. Anybody considering renting space in this facility would do better to make bookings on the website. I made reservation over the phone and paid $30 reservation fee. The lady I spoke with on the phone (who works the front desk) did not disclose the admin fee, that the discount is only applicable for first 2-months, and even though I originally requested the "convenient" storage space she set me up on the "saver" space on the top floor. Needless to say, moving all of my furniture up there was a big pain in the ass. All she had to do was give an extra 5 minutes of her time explaining thoroughly over the phone - I might have went with a different storage facility after finding out their prices but at least I wouldn't have had a bad experience.

We are a current customer. We were paying $74 for a closet sized unit. Now in 3/1 it will be over…read more$90. When we first got the unit it was $40. They lie to you and say "its a one time thing" just to get you out of their store or off the phone. Avoid using this place if on a fixed income. Nothing but increases in prices once they get your stuff stored there. Shady business practice. If they're reading this, yall need to offer leases with fixed pricing so you don't alienate so many renters. Imho they're scamming people. STAY AWAY FROM WEST COAST STORAGE IN HAPPY VALLEY. Every business has operating costs. But when that increases, your clientel shouldnt have to pay for it. If someone tags, spray paints your business or even if a car drives thru the window or something, dont raise the prices of everyone so you can fix it. ​​those are one time expenses that the company needs to absorb and pay WITHOUT JACKING THE RATES UP LIKE THEYVE BEEN DOING. on 3/1 our space rent will be more than double what it was when we signed up From $40 to over $90...for a closet. Does that sound reasonable? Not at all. Currently looking for alternatives

I don't ever leave 1 star reviews because I always try to give businesses benefit of the doubt, but…read moreme and my peers have been disrespected many times by the manager Lynn. The new management here agreed to work with Oregon's Dragon & Lion dance organization that I'm affiliated with however they have done nothing but been rude to everyone in the organization. Especially the manager Lynn who was nonstop talking down on us over the phone. We've been tenants here for several years now and had a great relationship with the previous management with no issues up until now. If you're planning to rent a storage here, you might be in for a rude awakening from Lynn, just a heads up.

From the owner: Northwest Self Storage offers convenient and affordable self storage units in Portland. Whether…read moreyoure looking for easily accessible drive-up storage units or indoor climate controlled units, youll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with Northwest Self Storage and see why our units are ideal to suit your storage needs. Visit us at 2922 SE 82nd Ave today to rent your space. Northwest Self Storage is an NSA Storage brand and facility.

I wanted to rent here about a year ago and it was nothing but a hassle and it never did happen even…read morethough I was more than happy to pay good money I could not reach people during open hours I could not access the property when the gate was supposed to be open And I cannot reach anyone by phone during open hours either Decided to skip this property which should have been a sign that the company overall was no good because I made a mistake and went with a different location instead and ended up regretting it This is a horrible company

You would be safer locking your belongings to a bench along Spring Water Trail than trusting NW…read moreSelf Storage (now NSA Trust) to protect them. My unit was broken into sometime between 2/4 and 2/18, and completely ransacked. About $10k in property was stolen, and based on the size of some items (multiple 8' surfboards, 88qt cooler, full sized bbq) this occurred over multiple days. After identifying a suspect living in another unit, I eventually found a couple small value items inside when it was vacant and unlocked. I found more stolen property in other unlocked units, as well as a bucket of human feces. It took four more days before the suspect's unit had a red lock on it to keep them out. The management has allowed unhoused thieves to enter the main gate (and not leave) for far too long. If you do narrow down a suspect and timeframe when they were there, good luck getting any security camera footage without a warrant. The property manager can only do so much, but if you try to get a hold of anyone higher up you need to call the 800 number and take a 72 hour ticket. That will surely expire before you hear back, so you'll have to track down the area manager on linkedin. Also, don't expect the new company to have a copy of your original lease agreement if you rented a unit prior to NSA taking over. Management will take it upon themselves to docu"sign" a new lease agreement in your name without your knowledge. Don't waste your time or money here. If you do, don't expect the company to do the one thing you pay them for- keep your belongings safe. This place has become the wild west, and is more of a haven for thieves than a storage unit facility.